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Promoting Competency, Self Care and Team Care

SAIL. Your Learning Voyage. Promoting Competency, Self Care and Team Care. presented by Marianne Seaton & John Howley. SAIL. Your Learning Voyage. What is SAIL?. SAIL : S upportive A pproaches through I nnovative L earning

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Promoting Competency, Self Care and Team Care

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  1. SAIL Your Learning Voyage Promoting Competency, Self Care and Team Care presented by Marianne Seaton & John Howley

  2. SAIL Your Learning Voyage What is SAIL? • SAIL : Supportive Approaches through Innovative Learning • SAIL is Ontario’s competency-based professional development program for management and staff of Ontario Works (programs delivering financial assistance, employment assistance and social supports). • SAIL competencies are tools for service integration at both the organizational and community levels.

  3. SAIL Your Learning Voyage What is SAIL? SAILis a competency-based curriculum. Competencies are defined as the: Knowledge Skills and Supporting behaviours required to work effectively with Clients, Colleagues and Communities.

  4. SAIL Your Learning Voyage What is SAIL? • SAIL is asset-based: it builds on existing assets and competencies among staff, community partners and municipalities. • SAIL promotes competency enrichment and ongoing learning as a key element in achieving and sustaining organizational excellence in the program.

  5. SAIL Your Learning Voyage What is SAIL? • SAIL will serve as the Province’s long-term vehicle for competency-based programs, ranging from program policies to program delivery and achievement of key outcomes in social inclusion and employment.

  6. SAIL Your Learning Voyage What is SAIL? Competencies are organized in five inter-dependent tiers: The Coach Approach Essential Communication Skills Advanced Intervention Skills: Interventions of Engagement Advanced Intervention Skills: Problem Solving Interventions Models of Employability

  7. SAIL Your Learning Voyage Essential Communication Skills Models of Employability SAIL Competencies for Ontario Works The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  8. SAIL Your Learning Voyage Benefits and Advantages of SAIL • SAIL competencies form and enrich the cross-jurisdictional language of intervention. • The language of intervention is applied in all aspects of service.

  9. Benefits and Advantages of SAIL • SAILcompetencies are applicable across a broad number of vital functions carried out by human services staff. A competency-based approach aids in co-ordinating services across jurisdictions through • case planning • case conferencing • case documentation • outcome measurement

  10. Benefits and Advantages of SAIL • Customer Service and Self-Care aretreated as holistic concepts based on competencies that respect and build on existing staff expertise and experience. • Linked to service planning, SAILpromotes and facilitates client social inclusion and achievement of sustainable employment and other desired outcomes.

  11. SAIL Your Learning Voyage Factors of Social Inclusion Essential Communication Skills Generic SAIL Competencies The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  12. SAIL Your Learning Voyage Essential Communication Skills Factors of Social Inclusion Sector-Specific Competencies The Coach Approach Advanced Intervention Skills: Engagement Advanced Intervention Skills: Problem Solving Sector-Specific Models of Service

  13. SAIL Your Learning Voyage SAIL Features • Management and staff competencies are treated equally- they differ only in classroom and workplace applications. • Role of management in normalizing SAILcompetencies in the workplace is well recognized and addressed in the SAILmanagement curriculum.

  14. SAIL Your Learning Voyage SAIL Features • The staff curriculum is designed to include administrative support staff, front-line staff and management at all levels. • SAILengages champions and local training staff in planning for training and in normalizing the application of the competencies in the workplace.

  15. SAIL Your Learning Voyage SAIL Features • Train the Trainer sessions are provided as one of a range supports to help achieve organizational and community capacity building.

  16. SAIL Your Learning Voyage SAIL Features • SAILsupports and promotes a community service system that collectively achieves positive client outcomes. • Community partners may also be invited by hosting organizations to participate in SAIL.

  17. SAIL Your Learning Voyage SAIL Curriculum Features Self Care Tool Box • Self Care Assessment Tool • Relaxation Response Method • Stress Scale on Change • Assets in Time Management • ADKAR Model for Change • Personal Development Skills Self-Assessment

  18. SAIL Your Learning Voyage SAIL Curriculum Features Problem Solving Tool Box • Discount-Reaction Theory • Consensus Building • Issues Analysis • Self-Focus • Mediation and Self-Mediation • Problem Solving Model • Conflict De-Escalation • Decision Making • Action Planning

  19. SAIL Your Learning Voyage SAIL Curriculum Features Resource Kits • Mental Health Issues • Addictions • Discrimination Issues • Disability Awareness • Domestic Abuse • Death & Dying • Suicide Awareness • Housing and Homelessness (under development) • Poverty Awareness (under development) • Literacy (under development)

  20. SAIL Your Learning Voyage SAIL Curriculum Features Films National Film Board of Canada Documentaries • No Place Called Home: a homeless family of eight seeks justice and sustainable housing • Ellen’s Story: a woman shares the extraordinary impact of literacy on herself, her siblings and her children • Working Like Crazy: psychiatric consumer-survivors share their experiences in creating and sustaining work and income in achieving wellness.

  21. SAIL Your Learning Voyage Models of Employability Essential Communication Skills SAIL Competencies The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  22. SAIL Your Learning Voyage The Coach Approach The Coach Approach is an organizational commitment to applying three dimensions of coaching: • Managing Relationships • Discovering Individuals • Planning for Improvement in all of our communications, interactions and interventions with colleagues, clients and communities.

  23. SAIL Your Learning Voyage Three-Dimensional (3-D) Coaching Discover the Individual Manage the Relationship Plan for Improvement

  24. SAIL Your Learning Voyage The Coach Approach • Coaching is a guide for modelling behaviour in the human services workplace. • Everyone is both a coach and a protégé in the organization. • Coaching through attending to the three dimensions is designed to create healthier workplaces, improve customer service and achieve better outcomes. • Coaching is the framework for applying the other four tiers of SAILcompetencies.

  25. SAIL Your Learning Voyage Features of 3-D Coaching Transformational A process for invoking meaningful change, overcoming inertia and moving toward improvement. Transferable Provides all management and staff with a behavioural framework.

  26. SAIL Your Learning Voyage Features of 3-D Coaching Transparent Coaching competencies are evident when they are being applied - and are conspicuous in their absence! Accountable Coaching holds everyone accountable for her/his behaviours in all directions of communication in the organization and in the community.

  27. SAIL Your Learning Voyage What do we value as coaching behaviours?

  28. SAIL Your Learning Voyage A Working Definition of Coaching The application of knowledge, skills and supporting behaviours in working effectively with clients, colleagues and the community to achieve positive outcomes. Coaching occurs within the framework of relationship building, attending to issues, and planning for improvement in quality of life, respecting the capabilities, capacities and needs of each individual.

  29. SAIL Your Learning Voyage The Coaching Wheel

  30. SAIL Your Learning Voyage The Coach Approach • Currenciesare a way of identifying and working with the interests (vs. positions) of protégés. • Communication styles in coaching represent the continuum of engagement in communicating: Tell - Sell - Test - Consult - Co-Create/Collaborate

  31. SAIL Your Learning Voyage Essential Communication Skills Models of Employability SAIL Competencies The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  32. SAIL Your Learning Voyage Essential Communication Skills • Fundamental skills for interviewing and communicating. • Facilitate focus and control in difficult interviews. • Foundation for coaching communications. • Foundation for advanced intervention skills in engagement and problem solving. • Critical to applying Models of Employability or other sector-specific competencies .

  33. Essential Communication Skills Open-ended Questions Closed Questions Narrowing Technique Paraphrasing Summarizing Mirroring Silence Encouragement Minimal Encouragers Tag Questions Validating Non-Verbal Attending Behaviours Active Listening Probing Triage SAIL Your Learning Voyage

  34. SAIL Your Learning Voyage Essential Communication Skills Models of Employability SAIL Competencies The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  35. SAIL Your Learning Voyage Advanced Intervention Skills:Engagement • Self Care and Client Care • Facilitated Interviewing • Appreciative Inquiry: an Asset-Based Approach • Preferred Futures Technique • Benchmarking • Reframing • Narrative Method • Strategic Interview Planning • Team Care • Using Resources Effectively • Social Marketing & Communications

  36. SAIL Your Learning Voyage Self Care Objectives • Understand the meaning of self care and its importance as a tool for client care. • Examine challenging behaviours of clients with complex needs through the lens of social researchers (Maslow, Payne, Karelis, Shipler). • Review and enrich awareness and application of self care practices.

  37. SAIL Your Learning Voyage What is Self Care? Self care is an approach which ensures that human services professionals preserve their wellness and build on behaviours which strengthen each individual’s ability to sustain helping relationships. • Self care is an important component of client service.

  38. SAIL Your Learning Voyage What is Self Care? Self care is an approach to ensuring that staff members preserve their wellness and their ability to sustain helping relationships. The problem solving role in human services underscores the importance of self care in managing the secondary effects of trauma and the cumulative effects of assisting people with complex needs.

  39. SAIL Your Learning Voyage What is Self Care? Self care is an important component of client service due to the effects of assisting others with complex needs. The cumulative effects of intervention may result in a frame of mind that impedes the capacity and ability to interact and intervene effectively with people in need. Self care begins with awareness of feelings and the effects of stress and secondary trauma.

  40. SAIL Your Learning Voyage What is Self Care? Self care is not a matter of judging and evaluating your reactions as ‘good’ or ‘bad’, rather, it is more a case of recognizing your responses to stress and its effects on your sense of purpose and well-being. Without thoughtful consideration, it is sometimes difficult to assess how we are reacting to stress and to know when and how to respond appropriately.

  41. SAIL Your Learning Voyage What is Self Care? Through the identification and assessment of self care behaviours, steps may be taken to effect change by building on those behaviours and activities which support and sustain your health and wellness.

  42. SAIL Your Learning Voyage • Please complete the Self Care Assessment Tool • Note this is not a normed scale!

  43. SAIL Your Learning Voyage Maslow’s Hierarchy of Needs

  44. SAIL Your Learning Voyage Ruby Payne’s Hidden Rules of Poverty

  45. SAIL Your Learning Voyage Team Care Objectives • Understand and enrich team skills and team care tools. • Identify and work with the strengths each team member brings to the team. • Examine the strengths and directions your teams need to succeed. • Create opportunities to influence your team and contribute to its success.

  46. SAIL Your Learning Voyage Team Care Objectives • Describe the gap between current team assets and directions and what is needed. • Explore options to fill the gaps. • Understand the importance of team care and identify opportunities for applying team care tools in the workplace.

  47. SAIL Your Learning Voyage Team Care Objectives • Provide an opportunity to consider how power affects team performance, and how to negate those effects to improve team performance.

  48. SAIL Your Learning Voyage • Please complete the Team Care Assessment Tool • Note this is not a normed scale!

  49. SAIL Your Learning Voyage Essential Communication Skills Models of Employability SAIL Competencies for Ontario Works The Coach Approach Advanced Intervention Skills: Problem Solving Advanced Intervention Skills: Engagement

  50. SAIL Your Learning Voyage Advanced Intervention Skills:Problem Solving • Discretionary Decision-Making • Problem Solving • Interest-Based Negotiating • Conflict Management • Adapting Behaviours • `Carefrontation’ Technique

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