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Tech Training for Library Patrons - Meeting Rising Expectations

Learn about the evolution of technology training in public libraries, and how to create a comprehensive and relevant program. Discover 10 steps for building a tech-savvy training program and explore hot topics and trends in technology training.

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Tech Training for Library Patrons - Meeting Rising Expectations

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  1. Session C202: Training for Staff and Patrons in Public Libraries Technology Training for Library Customers Janie L. Hassard Hermann Technology Training Librarian Princeton Public Library, NJ jhermann@princetonlibrary.org Computers in Libraries 2006 Washington, DC

  2. Reaching &Teaching a Tech-savvy Public • Library customers are becoming increasingly proficient with computers, the Internet and technology. • Technology and training expectations are rising exponentially. • Computer classes and technology training must evolve to meet this demand. • Constant innovation to remain relevant is crucial.

  3. Princeton Public Library Background • Single-branch municipal library in heart of downtown and near Princeton University • New state-of-the-art 58,000 square foot building opened in April 2004 • Staff: 50 FTE; Population: 31,000 • 100+ computers for public use; fully equipped technology center

  4. Looking Back • Approximately 10 years since Princeton, and other public libraries, began offering basic computer and Internet classes. • Emphasis on mouse skills and using online catalogs. • Subject-specific Internet classes, email, and Microsoft Office classes soon added to class calendars and curriculums. • Focus was on basic computing and searching skills.

  5. Looking Forward • Classes that focus on digital cameras, MP3 players, and other “gadgets” • Instruction on using eAudiobooks and legal downloading of files • Electronic communication classes – blogging, wikis, RSS, VoIP, and other trends • Lectures and demonstrations that help community stay current with technology and related issues • Instruction that is more individualized

  6. 10 Steps to Creating a Tech-Savvy Technology Training Program • It is a time-consuming process – can take several years to build. • PPL’s current program has been over 5 years in the making.

  7. Step 1: Start Modest • Implement monthly programs that will appeal to advanced users. • Technology Talks; “DataBytes” • Use invited guests to minimize staff preparation time. • Don’t be afraid to ask; you will be surprised at how many are willing to share their expertise • Offer one or two advanced classes. • Gather feedback.

  8. Step 2: Build a Mailing List • Gather addresses at every session or class you offer • Send no more than one or two targeted messages per month • Inform but don’t

  9. Step 3: Make a Training Plan • A comprehensive plan is crucial -- include as much detail as possible • Decide answers to questions such as: • Who will do the training? • How many courses to offer per week or month? • How many new courses can be developed per quarter?

  10. Step 4: Write Lesson Plans • Create a template or standard lesson plan format • Don’t be afraid to borrow from others • Why reinvent the wheel? • Create support materials for classes • Slideshows, handouts, web pages, etc.

  11. Lesson Plan Sources • WebJunction • http://www.webjunction.org/ • Learn the Net • http://www.learnthenet.com/ • SeniorNet • http://www.seniornet.org/

  12. Step 5: Train Staff or Volunteers • Hire staff or recruit volunteer trainers to assist depending upon budget considerations. • Training the Trainers is essential. • Provide practice sessions before going live to work out the glitches.

  13. Step 6: Decide Registration Procedures • Required for all courses, none or some? • Restricted to card holders or open to entire community? • How many students per class? • Rule of thumb: 12-15 is recommended maximum for hands-on computer classes • “Gadget” classes need to be smaller (6-8)

  14. Step 7: Acquire Equipment & Software • Find funding sources (if not already in place) • Purchase and install software such as Dreamweaver, PhotoShop, etc. • Acquire scanners, digital cameras, MP3 players, iPods and other gadgets

  15. Step 8: Promote! Promote! Promote! • Create print calendars (monthly or quarterly) and distribute widely • Regular press releases • Library Newsletter • Network with Computer Clubs • Generate email lists • Negotiate for front page real estate on your library’s web site!

  16. Step 9: Feedback and Evaluation • Listen to your students • Evaluate your statistics • Communicate with colleagues

  17. Step 10: Update Frequently • Stay current! • Continually scan the literature for trends – both in terms of teaching and technology. • Keep your program fresh and on the cutting-edge to keep them coming back.

  18. Don’t Forget! • Compile statistics • Gather testimonials • Demonstrate Impact

  19. What’s Hot and What’s Not Hot: • Photoshop Bootcamp and Mini-Course • Digital Camera Test Drive • School for Scanning • Sharing Photos Online • Downloading eAudiobooks Not: • Email Essentials • Meet the Mouse • Learn the Library Catalog • Subject-specific classes • Online Travel, Health, etc..

  20. What’s Hot and What’s Not Lukewarm: • Shortcuts and Timesaving Tricks • Top Sites and Other Treasures • Xtreme Searching • Computer Basics • Introduction to the Internet • Introduction to Search Engines • Xtreme Searching • Databases Revealed • Searching the Invisible Web • Genealogy Online

  21. Questions or Comments! Special Thanks to my Tech Aides: Bob Keith, Jim Crawford and David Heredia

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