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DHH IT Quarterly Meeting FY 10/11 1Q

DHH IT Quarterly Meeting FY 10/11 1Q. August 31, 2010 (Summer’s almost over!). John Ragsdale, Chief Information Officer Anita Milling, Executive Advisor to the CIO. Special Thanks to our Lead Sponsor!. TIBCO (www.tibco.com) Palo Alto, CA $600M Rev 3000+ customers; 2000+ employees

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DHH IT Quarterly Meeting FY 10/11 1Q

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  1. DHH IT Quarterly Meeting FY 10/11 1Q August 31, 2010 (Summer’s almost over!) John Ragsdale, Chief Information Officer Anita Milling, Executive Advisor to the CIO

  2. Special Thanks to our Lead Sponsor! • TIBCO (www.tibco.com) • Palo Alto, CA • $600M Rev • 3000+ customers; 2000+ employees • Enterprise Infrastructure Software • Miguel Andrews, Sales Representative Business Process Management (BPM): Increase operational efficiency, effectiveness and control through the modeling and execution of processes that call upon and coordinate assets of the IT infrastructure and business as a whole. Service-Oriented Architecture (SOA): Accelerate internal initiatives and goto-market cycles through the migration to a flexible IT architecture based on reusable standards based components and composite applications. Business Optimization: Improve operational visibility, collaboration and Responsiveness, and even enable proactiveness, through the correlation and filtration of data and presentation of information that is personalized, contextual and actionable.

  3. The Factory is Ready!! The finest chocolate in the world! http://www.youtube.com/watch?v=qw0zZttfUaw

  4. Not Chocolate, but IT Services… To be preeminent IT Division among Louisiana state organizations! • Factory Installed! • Now…focus on the Factory ‘Running’ more efficiently (root causes identified, etc.) • More resources for DHH ‘grow’ DHH IT Factory Resource Alloc Entrprise Arch Service Mgmt/ SDesk Chg Mgmt Project Mgmt/ Clarity IT Gov • Benefits: • More predictable for all • IT service communication • Resource justification/scope clarification • IT Career growth! Staff Dev Metrics

  5. Factory Run Requirements… • IT Teams and Groups MUST work together as a TEAM and not just as individual groups • Focus on the Vision/Mission • IT Support Summit – Tue, Sept 21 • Times are tough, budgets are tight, staff reductions are reality (DHH IT lost 4 positions this month), BUT…we have a tremendous opportunity! Take advantage of this ‘Wonka Golden Ticket’!

  6. DHH Strategic View

  7. DHH IT Comparative Stats to OtherUS Governmental IT Divisions-2009 • **As a comparison, LA DOR has 85 IT staff supporting 500 staff or a 17% ratio

  8. DHH Overall Business Strategy (IT’s Best Understanding…) State Initiatives Emergency Preparedness Economic Development Healthcare Reform Transparency & Accountability Quality Services Citizen Services Efficient Fiscal Stewardship Staff Efficiency & Effectiveness Privatize DHH Services while ensuring access to: Improve Business Processes Promote Health & Improve Quality of Care DHH Mission & Key Initiatives Improve Communication Citizen Services Improve HR Processes Preventative Services Improve Use of Technology Rehabilitative Services

  9. DHH Critical Downward DirectedPrograms-Federal, State, DHH 1. Healthcare Reform & Delivery 2. HIT/ARRA 3. Enterprise IT 4. Other Major DHH Program Initiatives National Reform/PPACA State HIT Plan IT Centralization Vital Records Reengineering/LEERS Medicaid Reform/CCNs Medicaid HIT/Incentives Shared Services Automated Time & Attendance Medicaid Reform/MMIS Modernization State HIE Procurement & Enterprise Contracts Regional Ext Center OPH Emergency Preparedness & Response HIPAA 5010/ICD 10 DHH Contract Mgmt Process Broadband Modernizatn DHH/Other Agencies Business Delivery Integration PRHSA Other DHH Office/Program HIT (OPH, OBH, etc.) Master Data Management (MDM) Women/Infant/Children (WIC)-PHAME Coordinated System of Care State HIT Coordination Service Oriented Architecture (SOA) Office of Behavioral Health Formation Birth Outcomes FQHC Technical Support Local Governing Entities (LGEs)/Districts Other DHH Office Business Process/Sys Integration (OCDD, OAAS, etc.) Service Privatization Transition Task Force Other DHH Support Functions Information Transparency Consumer Right to Know/ HealthFinderLA Parish Health Profiles

  10. DHH CIO Initiatives to Provide Servicesand Support for DHH (i.e. make the ‘running’ of DHH more efficient to spend more time ‘growing’ DHH) 1. Enable DHH Operations Thru Smart and Proactive IT 2. Support DHH Innovation, Effectiveness & Technology Infusion 3. Professionalize & Modernize the Workforce 4. Reengineer & Consolidate IT to Imprv Bus Alignmt & Svc Del Protect & Modernize Network and Critical Infras Enable DHH Mission Thru Technology & Business Innovation Perform Staff Technical & Soft Skill Training Staffing Strategies Develop COOP/DR Capabilities Obtain ‘Best Practice’ Skills & Experience Thru Perm & Contract Staff Recruiting 5. Codify IT Processes Implement a Technology Evaluation Capability Portfolio & Proj Mgmt Knowledge Enable DHH Offices & Staff Represent Healthcare Delivery in Statewide Planning & Legislation Service Management Modernize & Integrate Bus Systems & Info Change Management Resource Allocation Improve Customer Relationship Mgmt (CRM) Metrics Institutionalize IT Governance Enterprise Architecture KepnerTregoe/Problem Solving Methodology Qual Assurance/Testing Vendor Management IT Policies (Security, etc.)

  11. Goals: • Improve Quality of Care • Healthcare Reform • Economic stimulus development (meaningful use) Louisiana HIT HIT Coordinator CIO IT DHH HIT Proj Dir-Vacant Beacon QF Apps Exec Dir DHH HIT • Crescent City Beacon Community • ILH, LPHI, Ocshner, LSU HSC, Tulane, CHDs • Smoking, diabetes Tech Board Ops PMO Communications HIT Dir Medicaid Public Hlth Other QualProgs PCMH CCN Lead • Immunizations • Reportable Dis • LIMS • OPH Sys Int • PHUs • BPCRH/FQHCs • EBHR • OAAS • PRHSA • Districts • Birth Outcomes ARRA HIT REC LaHIE HIT Lead Broadband Prog Mgr Prog Mgr MMIS Lead • FCC • DHH IT BTOP Gov • HIT Incent • Medicaid Ref/CCN • Nat Reform • Medicaid eRx • MMIS Mod Dr. Rebekah Gee CCBC Project Board Finance Support Staff Legal Tech Infr Health Standards Bus Ops • licensing State Workgroups Other Key Stakeholders Providers RHIOs Payers HIT Edu LA Citizens Pharmacies Federal State Agencies Legislature Labs • Delgado • ULL, others • DSS, DOE, OJJ, DOI • BCBSLA • OGB • Policies/ laws • 11k • Hosp • LHA • FQHCs • ONC, CMS, NGA, Medicare,CDC Other States Med Mal Co’s Banks Employers NHIN • Loan prog • HIT Adoption

  12. Strategic Next Steps • IT to focus on guidance and standards for DHH • DHH Strategic Priority process with new Secretary, Bruce Greenstein (starts 9/13) • Revised IT Strategic Plan this fall • DOA/OIT’s Published Strategic Plan (http://www.doa.louisiana.gov/oit/index.htm) • IT Dashboards/Metrics coming…

  13. FY 10/11 1Q Accomplishments

  14. FY 10/11 1Q Accomplishments People • New Staff • Randy Curvan, PMO Director • Jamie Williams, Bienville Service Desk (Sparkhound) • Gareth Stitt, NO Service Desk (Sparkhound) • Randy Bluford, Intern • New Roles/Promotions • Mark Rippa, Technology Team Supervisor • Anita Milling, Executive Advisor to the CIO • Retirements/Departed • Fred Mouton – Applications Team. Retired July 23 • Jane Davidson – BR HelpDesk retiring today Aug 31 (40 yrs!!) • Dana Voss, PMO Director • Keosha Williams, Administrative Staff

  15. FY 10/11 1Q Accomplishments Technology/Projects • Special Recognition: • IT Leadership – Leadership Development/Coaching Program

  16. IT Breakout Sessions

  17. Breakout Sessions Goals: • Based on feedback from our last Quarterly meeting, we created a new meeting format • More detail about more IT topics delivered by more people • Approximately 20 minutes per session • 6 Sessions are divided into the following current IT initiatives: • IT Service Desk, PMO/Clarity, SharePoint/Business Intelligence (BI), Customer Relations Management (CRM), Technology (Disaster Recovery, Windows 7, Strategy), Video Conferencing • Groups based on: • Pre-registration via survey process • Registration this morning • If you are unsure of which group you are in, please visit the registration area • Please be considerate of all the other sessions and keep conversation levels at a minimum • Start times, 5 min warning, and end times will be announced

  18. Thank You! • To all who helped make this morning possible! (IT Leadership, IT Staff, etc.) • A special thanks to Anita Milling for thinking of all the little things 

  19. Survey Says… Please take a moment and let us know your thoughts on this event: http://www.surveymonkey.com/s/7ZKC3B2

  20. Lunch • Next Quarterly Meeting – Date/Loc TBD • Let’s eat!! – Lunch brought to you by TIBCO!! • If you would like to join us for lunch today, please make plans to remain here at the museum. • All food must be consumed here at the Museum • No doggy bags!

  21. Appendix

  22. Organizational Charts: DHH Core IT Team ADSS=Application Development, Service & Support DBS=Database Services HIT=Health Information Technology MOU=Memorandum of Understanding COE=Center of Excellence Infras=Infrastructure PMO=Project Management Office SC=Steering Committee John Ragsdale-329 CIO IT Governance Board SH= Sparkhound NO=New Orleans SW=Student Worker Vacant Admin-Westaff Leslie Toler-321-20 Admin Assistant • Chuck Diermann-321-27 • SSGB Consultant Technology Team Cammie Talbot -348 Dep Dir of Data Center & DBS Randy Felder-343 Dep Dir of Technology Howard Polk-328 Dep Dir of IT Oper & Strategic Projects Anita Milling – 329 Executive Advisor Rimond Allam-321 IT Architect Tonetta Morrison-459 Dep Dir of Applications Randy Curvan Dep Dir of PMO Vacant DBS Mgr Anita Dupuy-336-56 Admin Coordinator Paula Turner-321-05 CRM Mgr PMO Karen Danel-321-15 Amy Landry-321-17 Michael Maerz-321-18 Vacant-LSU-NO OPEN EPHT POSITION OPEN HIT POSITION Strategic Projects (TBD) DBS Louis Benedetto-321-09 Karl Bosh-LSU-NO Mike Francisco-321-10 Kevin Keller-NO Kim Rainery-LSU-NO • BI/Reporting COE • Karen Danel-70% • Jacques Kado-70% • Carolina Bailey-70% • Wei Wei-70% • Marty Smith-70% • Gloria Tanner-50% Customer Relations Mgmt (CRM) Team 20+ BA’s • Data Center • Mark Rippa • Toby Guillory-337 • Mark Pellegrin-336-16 • Bob Soderquist-Region 8 • Chris Vinson-Region-2 • Vacant • Vacant-341 • Benny Besson-336-18 • Tom Brasher-336-15 • Joey Dugas-336-13 • Vacant IT Security Betty Liu-338 • IT Funding SC • Portfolio Mgmt SC • HIT SC • Info Mgmt SC • Data Center • Bill Harrison-346 • Pat Melson-321-24 • Vacant • Nick Guilbeau-336-17 • Andrew Perez-336-14 • Bryan Tate-336-12 • Vacant • Donald Cupit-NO • Truc Le-NO • Jeremy Mott-NO • App Team • Fred Mouton-617 NrthSt • Rosalinda Deville-321-02 • Jacques Kado-321-01 • Carolina Bailey-NO • Gloria Tanner-321-33 • Wei Wei-321-36 • Service Desk Field/BR • Scott Ingram-342 • Jane Davidson-321-22 • Jamie Williams-SH-332 • Jon Faciane-SH-332 • Phillip Kissinger-321-40 • Roy LeBlanc-321-23 • Roderic Newton-321-39 • Mike Page-SH- 332 • Vacant-332 • Bobby Williams-321-35 • Buddy Jones-Region 6,7,8 • Mike Briggs-Region 6 • Vacant -Region 7 • Revreda James-Region 7 • Gerald Newman-Reg. 6,7,8 Juanita Alexander 447-50; App Mgr • Service Desk Field/NO • Kirk Perilloux NO • Jerome Hebert- Region 3 • Chris Souders-Region-9 • Jude Thibodeaux-Region-4 • Barry Toothman-Region-5 • Vacant • Gareth Stitt -SH-NO • Alexander Chan-NO • Wayne Howard-NO • Molly McCauley-SH-NO • Alvin Richardson-NO • Marcus Smith- SH-NO • App Team • Marty Smith-321-06 • Inetta Hull-321-03 • Lily Lin-321-08 • Marshall Richard-321-04 • Beth Brailler-321-13 • Kelli Farran-321-14 • RosieShreve-321-07 • Sheila LeStrade-321-11 • Lisa Wilson-321-12 • WAN/Video • Glen Liu-344 • Mike Austin-345 • Teresa Fong-336-11 • Johnny Dedon-321-29 • Milton Caillouet-336-55 • Robert Gayle-321-16 • Bryn Whatley-NO • Gene Guffey-Video-321-30 • Jesse Kirby-321-26 • Terry John-321-25 • Tim Taylor-321-28 • App Team MOU • Joseph Fontenot-OAD • Joe Pitzer-OCDD • Pat Potier-OCDD • David Starns-OCDD • Vacant-OCDD • SharePoint COE • Andrew Perez-70% • Bob Chappuis-70% • Jerome Boyd-40% • Sheila LeStrade-70% OMHIIS MOU - SRI • StarLIMS -Lab MOU • Catherine Evans – NO • Bogdan Iliescu-NO • Wayne King-NO • Region 4 HD • Synergy - MOU

  23. Organizational Charts: IT Staff in DHH Offices 56 236

  24. Organizational Charts: Medicaid IT Teams Don Gregory Medicaid Director Diane Batts Medicaid Deputy Director Eligibility Systems Kyle Viator Medicaid Deputy Director Medicaid Programs Robyn Schifano Section Chief/Eligibility Systems Laurie Tichenor MMIS Chris Dykes UNO Project Director REDMANE-8 Staff Eligibility System Vendor Jeff Raymond UNISYS MMIS Vendor Chris Newsom IT Support/Tech Svcs 16 Staff Bobby Wilkins App Dev/Support 12 staff • Brad Coney • Portfolio Manager • Ben Claxton • Database Admin • 3 staff 19 non-IT UNO Staff Members UNISYS MMIS Vendor 60 IT Staff 300+

  25. DHH Leadership Organizational Chart Bruce Greenstein Secretary – Sept 13th Office of the Secretary Anthony Keck Interim Secretary Office of the Secretary JT Lane Chief of Staff Office of the Secretary Christine Arbo Peck Director Legislatv & Gov Relatns Anthony Keck Deputy Secretary Office of the Secretary Jerry Phillips Undersecretary OMF Jimmy Guidry, MD DHH Medical Director & State Health Officer Clayton Williams Assistant Secretary OPH Don Gregory Director Bureau of Health Svcs Financing (Medicaid) Keith Fitzgerald Deputy Undersecretary OMF Lisa Faust Bureau of Media & Communications Julia Kenny Assistant Secretary OCDD Sonya Pulliam Director Div of Contracts & Procurement Support Ivory Trent Director Bureau of Appeals Steve Russo Executive Council Bureau of Legal Svcs Hugh Eley Assistant Secretary OAAS Jeff Reynolds Director Div of Fiscal Mgmt Marshall Ryalis Director Health Edu Authority of LA (HEAL) Director Bureau of Policy Research & Prog Dev Gwen Johnson Director Bureau of Int Audit BhaskarToodi Director Div of Health Economics Kathy Kliebert Assistant Secretary OBH Rudy Macklin Director Bureau of Minority Health Access Gov Council/Phys Fitness & Sports Frankie Grant Director Div of HR, Training & Staff Development Addictive Disorders Mental Health John Ragsdale Chief Info Officer Div of IT Tara LeBlanc Director Div of Planning & Budget

  26. Overall DHH IT Strategy Process • Change Management • Resource Capacity • KepnerTregoe Methodology • Metrics • Portfolio Mgmt/Tools • Project Mgmt Processes • IT Governance Structure • Enterprise Architecture Council • Service Desk Processes/Tools (ITSM) How People • PM/TL Staff Model • Leadership Coaching • Staff development • Staff Recognition • Social Committee Operations Support Projects Technology • Disaster Recovery/Bus Cont • Broadband/Video/Network Virtualization • Ongoing Network Refresh Plan • Maintain and advance current business needs/strategies • Long Term Application Strategy OPH, OMH, OAD, OCDD, OAAS, MVA DSS, DPS, etc. Data People, Entities, Codes, etc. What Operations Business Rules/ Functions Security, Patient Assmt, Common queries, SOA, Common ETL, etc. Information BI/Reporting

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