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Reservationless-Plus (Res-Plus) Audio Training

Oracle Conferencing. Reservationless-Plus (Res-Plus) Audio Training. Agenda. Introduction to InterCall Reservationless-Plus (Res-Plus) Manage my audio conferencing account Explanation of popular Res-Plus features Information you need to host calls Best telecommunication practices

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Reservationless-Plus (Res-Plus) Audio Training

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  1. Oracle Conferencing Reservationless-Plus (Res-Plus) Audio Training CONFIDENTIAL - INTERNAL USE ONLY

  2. Agenda • Introduction to InterCall Reservationless-Plus (Res-Plus) • Manage my audio conferencing account • Explanation of popular Res-Plus features • Information you need to host calls • Best telecommunication practices • Hosting & participating in meetings using Res-Plus • Making cost effective choices CONFIDENTIAL - INTERNAL USE ONLY

  3. What is it? InterCall Reservationless-Plus (Res-Plus) • An operator-free solution • Offers customers audio conferencing service • 24 hours a day • 7 days a week • Without a reservation or using an operator • Feature-rich service gives conference leaders • Control over their conference • Via a touch-tone telephone CONFIDENTIAL - INTERNAL USE ONLY

  4. Res-Plus Leader/Owner Information • Owner Number - Your individual CONFIDENTIAL number • Used first time you log into InterCall Online (IOL) • https://oracle.intercallonline.com • Owner Number = Username until you create your unique Username • Web ID - Your Pin Number • Used first time you log into IOL • https://oracle.intercallonline.com • Web Pin = Password until you create your new Password CONFIDENTIAL - INTERNAL USE ONLY

  5. What is InterCall Online (IOL)? • InterCall’s single sign on - customer web portal • Gives access to all InterCall’s online services CONFIDENTIAL - INTERNAL USE ONLY

  6. Why InterCall Online? • All your conferencing account information is in one spot • Easy access to all your dial-in numbers & other account details • A simple way to manage your conference calls & InterCall account • A FREE service provided by InterCall CONFIDENTIAL - INTERNAL USE ONLY

  7. How do First Time Users Log into IOL? • Using their Owner Number & Web Pin • They are prompted to create a unique Username & Password CONFIDENTIAL - INTERNAL USE ONLY

  8. Change Your Leader Pin • Click Manage My Account • Click View/Edit Owner Information • Scroll & click View Product Details • Click Save Changes • Click Continue at bottom of the page You will see confirmation your changes were saved CONFIDENTIAL - INTERNAL USE ONLY

  9. Click Manage My Account CONFIDENTIAL - INTERNAL USE ONLY

  10. Click View/Edit Owner Information then Click View Product Details CONFIDENTIAL - INTERNAL USE ONLY

  11. Click Save Changes CONFIDENTIAL - INTERNAL USE ONLY

  12. Confirmation of Change to Account CONFIDENTIAL - INTERNAL USE ONLY

  13. Security Features • Security Code • Select & distribute a Security Passcode for each conference you host • Lock *7 / Unlock #7 • Lock your conference call to prevent additional participants from joining the call • Forced Disconnect #99 • Disconnect all participants from your call while you stay connected • Useful for back to back meetings CONFIDENTIAL - INTERNAL USE ONLY

  14. Conference Management Features • Waiting Room Lock *7 / Unlock #7 • Places participants in music on hold until Leader is ready for them to join • Helpful for back to back conferences scheduled with different groups • Conference Continuation *8 • Participants can stay on conference without Leader’s attendance • Sub-Conference *9 • Pre-selected participants can join a private breakout session CONFIDENTIAL - INTERNAL USE ONLY

  15. Entry & Exit Features • Select how participants are announced when they join or leave conference • Tone • Name • Name & tone • Silence • Private Roll Call *4 • Prompt participants to record their names as they join the conference & replay names at any time CONFIDENTIAL - INTERNAL USE ONLY

  16. Mute Features • Self Mute *6 / Un-mute #6 • Participants mute & un-mute their own lines • Group Mute *5 / Un-mute #5 • Leader can mute or un-mute all participants • Participants can un-mute their own line as needed • Lecture Mode On *51 / Off #51 • Leader can mute all participants • Participants cannot un-mute their lines CONFIDENTIAL - INTERNAL USE ONLY

  17. Other Features • Operator assistance 00 • Only for participant requesting assistance • Operator assistance *0 • Operator joins the conference • Phone Commands • Control your conference • Mute lines • Lock conference • Request assistance • Post Conference Emails • Keep track of your conferences CONFIDENTIAL - INTERNAL USE ONLY

  18. Record & Playback Features Your cost center is charged for these services! • Record *2 • Digitally records your Res-Plus conference for individuals who were unable to attend or would like to listen to it again • Playback • Recording can be accessed 24/7 • On the Internet • By dialing a Toll-free number • You may purchase a CD, downloadable link or a transcription of your recording CONFIDENTIAL - INTERNAL USE ONLY

  19. Telephone Keypad Commands CONFIDENTIAL - INTERNAL USE ONLY

  20. Invite Callers to a Res-Plus Call Incorporate into your calendar invitation • Global Access Toll & Toll-free telephone numbers OR • List of the Global Access Numbers – your participants can select the best number to dial • Your Conference Code • Your Security Passcode CONFIDENTIAL - INTERNAL USE ONLY

  21. Conduct a Res-Plus CallConference Leader • Call your Res-Plus dial-in number When prompted: • Enter your Conference Code followed by # • Press * to identify yourself as the Leader • Enter your Leader PIN followed by # • Enter your Security Passcode followed by # • Press 1 to begin your conference or press 2 to change default conference options CONFIDENTIAL - INTERNAL USE ONLY

  22. Attend a Res-Plus CallParticipant • Call your Res-Plus dial-in number at specified time When prompted • Enter your Conference Code followed by # • Enter your Security Passcode followed by # You are now in the conference! CONFIDENTIAL - INTERNAL USE ONLY

  23. Conferencing Best Practices • Call from a quiet location • Ask participants to • Mute *6 when in listening mode • Unmute #6 to speak • Remind participants • Speakerphones pick up background paper shuffling & conversation • One conversation in the room – side bars interrupt the meeting • Use *5 feature to mute all conference lines except Leader’s • Helps conference clarity • Eliminates background noise & mobile or cordless phone static • Participant uses #5 to unmute their line & speak CONFIDENTIAL - INTERNAL USE ONLY

  24. Conferencing from an Oracle OfficePreferred Options • 3 or fewer participants • Conference option on Oracle office phone • 4 to 125 participants • Res-Plus Audio Conferencing CONFIDENTIAL - INTERNAL USE ONLY

  25. Home Workers & Telecommuters First Choice - Preferred Access Method • Cisco IP Communicator Second Choice • Dial Toll-free Number Third Choice • Dial Toll Number CONFIDENTIAL - INTERNAL USE ONLY

  26. Global Network Access Ease-of-use You receive a single list of permanent domestic & international numbers in all regions, including Toll and Toll-free numbers Uniformity Users have exactly the same service, call flow & conference features available - regardless of region Cost saving Your conference is directed to the conference center that is least expensive for Oracle CONFIDENTIAL - INTERNAL USE ONLY

  27. 24/7 InterCall Customer Service CONFIDENTIAL - INTERNAL USE ONLY

  28. What is More Cost-effective for Oracle?60 Minute Call Examples CONFIDENTIAL - INTERNAL USE ONLY

  29. Operator-Assisted Overview • What is It? • A reservation-based service that offers customers audio conferencing service 24/7 • With the personal assistance of an operator and support personnel who manage high-touch features • When Should You Use It? • For Calls Over 125 Participants • High Level/High Touch Calls

  30. How Does Operator-Assisted Work? Leader Creates a New Account • Go to www.intercall.com/oracle/ • Click on the Set Up Account/Make a Reservation Icon. • Click on first link titled Set up an OA Account. • Fill in the information and you will receive an email with account details within 24 hours – Please include owner number • Note: This will be added to your existing Reservationless Plus account. If you do not already have a Reservationless Plus account, please request one through Oracle’s APS system. • Or call Reservations at 866.672.2530/706.634.9081 Leader schedules a reservation • Go online at www.intercall.com/oracle/ • Click on the Set Up Account/Make a Reservation Icon. • Click on second link titled Schedule an Operator Assisted Call. Fill out form and you will receive your call details within 24 hours. • Or https://oracle.intercallonline.com • Or call Reservations 866.672.2530/706.634.9081 Reservation confirmation is automatically sent to the Leader via email • Confirmation includes basic information such as conference number, date and time of call, and Enhanced Services additional instructions and access information.

  31. Operator-Assisted Functions and Features • Supports calls of up to 10,000 participants (Capacity is unlimited as long as we have the port space.) • A 1:15 ratio of Operators to participants is used to ensure the highest quality service to customers. • Lead and Expert Operators are assigned to manage specific high-touch features

  32. Before The Call Features and Functions • Online Reservations • Toll Free Reservations • Call Notification* • Event Registration* • Recurring Call • Fax/Email Confirmation • Local, ITFS or ITL Option for Global Conferencing • Passcode/Password • (*) Indicates possible additional charge • International Dial Out • Dial Out • Direct Entry • Music Entry • Entry/Exit Tones • Announce • Roll Call • Leader First/Last • Leader Pre Conference Meeting

  33. During the Call Features • Sub Conference • Communication Line • Fax/Email Broadcast* • Promotion Tape* • Voice Talent* • Custom Script • Encore Emporium • Encore Digital Recording Studio* • Group Mute/Unmute • Polling • Q&A • Leader-view* • Facts Complete • Encore Recording* • MP3 or WAV Recording* • CD/Taped * • Conference Lock • Participant Screening* • Roll Call • (*) Indicates possible additional charge

  34. After the Call Features • Facts Complete • Encore Recording Replay* • MP3 or WAV Recording Uploaded to FTP Site* • Encore Report* • Transcription* • Translation* • (*) Indicates possible additional charge

  35. Resources • www.intercall.com/oracle • https://https://oracle.intercallonline.com • www.intercall.com/oracle • https://https://oracle.intercallonline.com CONFIDENTIAL - INTERNAL USE ONLY

  36. Frequently Asked Questions • How does an EA/AA get access to their executive’s account?They must be included in Leader Pin changes. This must be cleared with security before an admin is associated with an executive’s account. • Can multiple meetings be held at the same time using one ID?No, you cannot hold multiple meetings at the same time with the same ID.  For multiple simultaneous calls you must submit a Sub-Account request. • When conducting back to back meetings how long is the reset time after terminating one call to start the next?The back to back call option covered in this training has no reset time. • When will our accounts be provisioned?All accounts have been provisioned. If you have not received yours, please send an email to oracleteam@intercall.com CONFIDENTIAL - INTERNAL USE ONLY

  37. CONFIDENTIAL - INTERNAL USE ONLY

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