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Facilities Management Self Service Work Request System

Facilities Management Self Service Work Request System. Presented by Bruce Hamilton Director of PPFM Information Services. Facilities Management Self Service Work Request System. Enables campus community to submit and review work requests on-line

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Facilities Management Self Service Work Request System

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  1. Facilities ManagementSelf Service Work Request System Presented by Bruce Hamilton Director of PPFM Information Services

  2. Facilities ManagementSelf Service Work Request System • Enables campus community to submit and review work requests on-line • Includes automatic email routing to requestors and ASMs • Permits customers to review and approve pending work requests • Includes billing reconciliation reports for customers • Allows viewing of work order details • Improves speed of work request resolution • Improves communication between customers and Facilities Management • Reduces errors and delays because customers enter details directly and review them easily

  3. Work Request Life Cycle • Customer enters a work request online (or calls it in for FM Customer Service to enter it) and receives a confirmation email • FM Customer Service reviews the request and optionally sets the status to REQ_APPROV to send an email the so department approver can approve the request • FM Customer Service schedules the request as a work order • Work is done • Work Order is closed or set to be billed and this sends an email to the requestor and the department approver

  4. Physical Planning & Facilities Management Web Page ppfm.csulb.edu

  5. Department Hierarchy List

  6. Service Request Query

  7. Billing reconciliation reports

  8. Contact Information • Bruce Hamilton, bhamilto@csulb.edu, 562-985-5114 • Facilities Management Customer Service, fm-admin@csulb.edu, 562-985-HELP

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