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Internet Redesign Project Texas Workforce Commission

Internet Redesign Project Texas Workforce Commission. Deborah Bice-Broussard, Ph.D. PESO-WG, October 13, 2011. Presentation Purpose. Describe elements of TWC’s website redesign project Identify how accessibility is incorporated throughout the project. Topics. Project goals, benefits & scope

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Internet Redesign Project Texas Workforce Commission

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  1. Internet Redesign ProjectTexas Workforce Commission Deborah Bice-Broussard, Ph.D. PESO-WG, October 13, 2011

  2. Presentation Purpose • Describe elements of TWC’s website redesign project • Identify how accessibility is incorporated throughout the project Internet Home Page Redesign – Texas Workforce Commission

  3. Topics • Project goals, benefits & scope • Challenges • Keys to success • Process • Accessibility • The new design • What’s next • Resources: Book references Internet Home Page Redesign – Texas Workforce Commission

  4. Project Goals • Enhance communications & outreach • Update look & functionality • Plan for completing incremental redesign • Lay foundation for ongoing strategic, dynamic website development Internet Home Page Redesign – Texas Workforce Commission

  5. Customer Benefits • An improved, user-friendly website with a logical structure and design • Establishes clearly TWC’s identity and services • Provides a clear path to relevant information • Reduces effort and time to find information or complete tasks on the website Internet Home Page Redesign – Texas Workforce Commission

  6. Project Scope: Included • Redesign of TWC’s home page, menu pages, & layout of other types of pages • Governance structure for approving future routine changes to the website • Strategic roadmap for incrementally redesigning the entire website Internet Home Page Redesign – Texas Workforce Commission

  7. Project Scope: Excluded • Redesign of content/detail pages • Changes to TWC Web applications & other TWC sites • e.g., WorkInTexas.com, Labor Market and Career Information, Texas Industry Profiles • Redesign of TWC’s Intranet website Internet Home Page Redesign – Texas Workforce Commission

  8. Challenges • Diverse customer interests • High number of programs & services • Large amount of content, many owners • Limited resources (budget, time, staff) • Adequate stakeholder participation Internet Home Page Redesign – Texas Workforce Commission

  9. Keys to Success • Clear & sufficient communication • Having the right people involved • Shared expectations & standards • Timely & accurate input • Follow-through & execution • Teamwork, collaboration • High quality artifacts • Checkpoints, early review Internet Home Page Redesign – Texas Workforce Commission

  10. Process • Collaborative effort – team, stakeholders • Agency standard project management practices & tools (PMO) • Requirements – project definition, law & rule, Web Trends analysis, best practices research, requirements gathering sessions, agency standards, technical Internet Home Page Redesign – Texas Workforce Commission

  11. Process, continued • Home page design options (3) • Information architecture • Static prototypes • Focus groups, surveys • Home page design selection • Detailed design Internet Home Page Redesign – Texas Workforce Commission

  12. Definitions • Usability: The ease with which individuals can use a product in order to achieve a specific goal. • Accessibility: The extent to which individuals with disabilities can perceive, understand, navigate, and interact with a product. Internet Home Page Redesign – Texas Workforce Commission

  13. Accessibility • Request for proposals • Vendor selection • Contract / Project deliverable expectations • Project kickoff • Requirements gathering • Coding / Development (agency standards) • Unit Testing Internet Home Page Redesign – Texas Workforce Commission

  14. New Design • Site: www.texasworkforce.org • Feature highlights Internet Home Page Redesign – Texas Workforce Commission

  15. What’s Next? • Complete remaining project deliverables • Internet Governance • Future Internet Redesign Planning • Develop agency content strategy • Maintain website style guide & design concept • Conduct ongoing usability testing Internet Home Page Redesign – Texas Workforce Commission

  16. Resources: Books • Don’t Make Me Think: A Common Sense Approach to Web Usability – Steve Krug • Letting Go of the Words: Writing Web Content That Works – Janice (Ginny) Redish • Content Strategy for the Web – Kristina Halvorson • Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems – Steve Krug Internet Home Page Redesign – Texas Workforce Commission

  17. Q&A • Questions or comments now? • Questions later: Deborah Bice-Broussard Project Management Office, TWC deborah.bicebroussard@twc.state.tx.us 512-463-3215 Internet Home Page Redesign – Texas Workforce Commission

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