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Statistics Canada’s Quality Assurance Framework A brief overview and lessons learned

This overview discusses the development, implementation, and updating of Statistics Canada's Quality Assurance Framework, highlighting lessons learned and the importance of management support. It also emphasizes the use of international organizations for support, training, and sharing experiences.

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Statistics Canada’s Quality Assurance Framework A brief overview and lessons learned

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  1. Statistics Canada’s Quality Assurance FrameworkA brief overview and lessons learned Claude Julien Director, Business Survey Methods Division and Head of Quality Secretariat

  2. Outline • Developing the framework • Implementing the framework • Updating the framework • Support from International Organizations

  3. Developing the framework • Long history of good practices • Audit on quality management • Self-assessment based on a framework • Framework was developed in 1997 • Definition of quality along 6 dimensions • Management of each dimension • Use for assessing 4 programs • Framework was revised in 2002

  4. Lessons learned • Support from management is essential • External impetus will help • By the NSO for the NSO • Describe management practices • Articulate them around a template • Identify, prioritize and fill any gaps

  5. Implementing the framework • Quality Secretariat • Training and Consultation • Maintaining and enhancing related policies, standards and guidelines • Quality Guidelines • Program Reviews

  6. Lessons learned • Support from management is essential • Part of program planning and evaluation • Part of career development • Communication

  7. Updating the framework • Errors in published data • Quality Reviews • Record, analyze and report on every correction • StatCan’s mandate: Provide access to a trusted source of statistics • Accessibility • Trust = Relevance + Quality • Organizational efficiency • Corporate Business Architecture

  8. Lessons learned • Quality Gap • Sustain and renew awareness of quality • Support from management is essential • External impetus will help • Use of Generalized Statistical Business Process Model (GSBPM)

  9. International organizations • Provide an additional impetus to develop NQAFs • Seek agreement on a standard template and terminology • Develop a training and knowledge transfer strategy • Provide opportunities to share experiences and issues • Stimulate and coordinate research

  10. For more information, please contact: Pour plus d’information, veuillez contacter : Contact information Claude.Julien@statcan.gc.ca

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