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How can Employee Engagement drive a business turnaround?

How can Employee Engagement drive a business turnaround?. What would you do if your business was losing £30 million a year?. Would you?. A. Cut costs by reducing headcount?. B. Close business units. C. Review your processes. D. Invest in Employee Engagement. ✗. ✗. ✗. ✓.

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How can Employee Engagement drive a business turnaround?

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  1. How can Employee Engagement drive a business turnaround?

  2. What would you do if your business was losing £30 million a year?

  3. Would you?... A. Cut costs by reducing headcount? B. Close business units C. Review your processes D. Invest in Employee Engagement ✗ ✗ ✗ ✓

  4. Employee Engagement The Benefits

  5. Reduce labour turnover, thus costs Link to profitability Retention increase Reduce absenteeism

  6. Organisations are like icebergs

  7. Overt Organisation Covert Organisation Good leaders know this The tip is easy to see, often spectacular, but nothing compared to what lies beneath. The mass lies beneath the surface, mysterious and dangerous. Risky to approach

  8. Overt Organisation • Staff numbers • Buildings, plant & equipment • Job titles & descriptions • Financial resources • Strategic objectives & plan • Spans of control • Personnel policies & practice • Productivity measures • Published policies • Levels of skill • Statements of mission & purpose • Organisation structure • Operating policies • Formal authority systems Easier to manage/create change (or illusion of it)

  9. Covert Organisation • The practised management style • Workgroup habits & values • Individual/group intentions & aspirations • Power & influence patterns (alliances & informal networks) • Values & beliefs • Role perceptions • Emotional feelings, needs & desires • Personal views of the organisation’s direction and competence • Perceptions of trust • Perceptions of risk-taking behaviour • Quality of working relationships More difficult to manage/ create change, but longer lasting

  10. How do we define Employee Engagement at ATS Euromaster?

  11. To be classed as engaged, our definition requires people to be… ENGAGED And proud they work for Euromaster And would recommend Euromaster as an employer PROMOTERS And loyal to Euromaster LOYAL ADVOCATES And satisfied with Euromaster as an employer ACTIVE ADVOCATES ACTIVISTS And motivated Satisfied with job SPECTATORS

  12. Deep-sea diving for de-treaclers Plunge don’t snorkel

  13. Never mind the theory, what did we actually do? The road to recovery

  14. -£30 million Running on empty Time to refuel Euro up against the £ Recession hits ATS at Work

  15. Measure the results Create & roll-out leadership behaviours Communicate & share the plan Tell people the truth Invest in learning & development Involve people from the business in writing the plan Take brave decisions

  16. Employee engagement increased Recognised for a number of external awards Key people retained Customer satisfaction improved Customer complaints reduced On track to break even

  17. Questions?

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