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COMMUNICATION AND HUMAN REASOURCE

COMMUNICATION AND HUMAN REASOURCE. CHAPTER 13 BY Miranda. Communication and Human Resource Management. : Importance : Definition : Process Forms : System : Barriers. Importance of Communication.

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COMMUNICATION AND HUMAN REASOURCE

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  1. COMMUNICATION AND HUMAN REASOURCE CHAPTER 13 BY Miranda

  2. Communication and Human Resource Management :Importance :Definition :Process • Forms : System :Barriers

  3. Importance of Communication Communication is an indispensible human activity. Occurs simultaneously with any undertaking. Vital to HR activities like staffing, training and development, motivation and maintenance.

  4. Definition The transfer of information including feelings and ideas from one person to another. • Effective communication should have a sender, message and receiver. • Passive listening is not considered communication

  5. Process of Communication • Developing an idea or perception • Message encoding • Channel transmission • Message decoding • Receiving an idea and developing own perception • Discard information • Follow instruction • Store information for future use • Pass it on to others 6. Providing feedback

  6. FORMS OF COMMUNICATION • Oral Communication • Language • Voice tone and inflection • Speed and volume • Silence

  7. FORMS OF COMMUNICATION • Verbal • Oral (speech) • Written • Nonverbal Communication • Body language • Proxemics • Chronemics • Status symbol • Touching • Clothing and appearance • aesthetic

  8. FORMS OF COMMUNICATION When is Oral communication appropriate? • Informal means of communication is preferred • Suggestion and ideas are needed • Something complex needs to be explained • Important news had to be imparted • There is a need to be diplomatic • There is something confidential to say.

  9. FORMS OF COMMUNICATION When is Written communication appropriate? • The sender wants to impart an air of formality and authority • Permanent record is required • Legal reason for putting the message in writing. • Give number of people the same message • Full comprehension of message • To avoid lengthy discussion • Sender is aware that he cannot express himself orally • Need for full publicity of the message • To provider receiver of the copy of message

  10. COMMUNICATION SYSTEM • Formal system • Downward communication • Upward communication • Informal system (grapevine)

  11. COMMUNICATION SYSTEM PURPOSE OF DOWNWARD COMMUNICATION • Giving instruction • Providing information about policies and procedure. • Giving feedback about performance • Indoctrination or motivation

  12. COMMUNICATION SYSTEM CHANNELS USED IN DOWNWARD COMMUNICATION • Letters • Manuals • Handbooks • Newsletters • Bulletin boards • Videos • Meetings • Telephone • Memorandum

  13. COMMUNICATION SYSTEM TECHNIQUE FOR UPWARD COMMUNICATION • Complaint procedure • Suggestion program • Attitude survey • Committee • Electronic mail

  14. STEPS TO COMPLAINT PROCEDURE • Employee to supervisor • Employee to manager • Employee to manager of employee relations • Employee to department head • Employee to president

  15. BARRIERS TO COMMUNICATION • Filtering • Selected perception • Defensive • Verbally attacking others • Making sarcastic remarks • Being overly judgmental • Questioning others motives • Language

  16. QUESTIONS?

  17. THANK YOU!

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