1 / 12

Conflict Resolution Strategies

Conflict Resolution Strategies. "Teach me half the gladness That thy brain must know, Such harmonious madness,  From my lips would flow,  The world should listen then, as I am listening now". -- Percy Bysshe Shelley, To a Skylark, 1821. Overview of Conflict Resolution Strategies.

vin
Download Presentation

Conflict Resolution Strategies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Conflict Resolution Strategies "Teach me half the gladnessThat thy brain must know,Such harmonious madness, From my lips would flow, The world should listen then, as I am listening now".-- Percy Bysshe Shelley, To a Skylark, 1821

  2. Overview of Conflict Resolution Strategies • Withdrawal – No winners or losers • Forcing – I win, you lose • Smoothing -  I lose, you win • Compromising -  We win and lose • Collaborating – I win, you win

  3. Strategies of Withdrawal Effective • When emotions are high • Need to buy time to think about issues Ineffective • Postponing make matters worse • Important decisions are not made

  4. Strategies of forcing Effective • When individual is right and goals are important • Time to make decision is short Ineffective • Conflict can enlarge • Retaliation from other individual may occur

  5. Strategy of Smoothing Effective • Working toward a common goal is important • Preserve positive relations with individual Ineffective • Your ideas do not get attention • Your influence may decrease

  6. Strategy of Compromising Effective • Use when goals are of moderate importance • Time is important and reach agreement on parts of both parties Ineffective • May not work if initial demands are high • Important values and long term goals can be lost

  7. Strategy of Collaborating Effective • Creates teamwork and builds trust • Creative solutions with involvement and ownership Ineffective • Takes time and energy

  8. Effective Conflict Resolution Process • Attempts to achieve collaboration in resolving conflict • Individuals have a commitment to win-win approach • Use active listening strategies throughout process • Use a specific and agreed upon process to resolve conflict

  9. Collaboration: A Win-Win Approach • Proper mind set – ready to listen and problem solve • Clear mind, proper rest, and time available to work out issues • Open to other’s ideas and solutions • Prepared to actively listen

  10. Active Listening Throughout Process • Attend:face speaker and maintain eye contact. • Be silent and listen for content & feeling. • Avoid pre-planning a response and interruptions. • Paraphrase to show understanding. • Askquestions to understand.

  11. Specific Process to Resolve Conflict Collaboratively • C – Clarify issue to be resolved • A – Address the problem: Emphasize you want to solve • L – Listen to other side • M – Work conflict to ideas to solve the issue and agree on solution

  12. "You can't shake hands with a clenched fist."   - IndiraGhandi

More Related