Surface Mount Technology Laboratory Sales Introduction

1. Surface Mount Technology Laboratory Sales Introduction SMT Lab Failure Analysis - Rev F

2. General Information • These presentations are provided to allow you, the Sales Engineer, • to best represent the capabilities of the SMT Laboratory in either brief • or detailed format. • Due to the difficulty of estimating Laboratory Services the appropriate • Lab Engineer will quote the job. You can expect a quote within the • business day. We are organized for quick response for both quotations • and problem resolution. • Each member of the laboratory staff is available to discuss an • application with you and the customer. Please contact us for help. SMT Lab Failure Analysis - Rev F

3. What do we have to sell? • SMT Laboratory services • Failure Analysis - Cost is dependant upon details but range from $500 to $20,000. • Prototyping - Cost varies depending upon complexity of assembly. Our current jobs have been between $2,000 and $52,000. • Process Audit - Daily charge of $2,800 applies and audits typically require 2 to 4 days. Travel costs are in addition to daily charge. • Area Array Consortium • First Year Member = $75,000 per year • Second Year member = $50,000 per year SMT Lab Failure Analysis - Rev F

4. Who are our potential customers? • SMT Laboratory services • Contract manufacturers • OEM manufacturers • Component manufacturers • Component packagers • Area Array Consortium • Contract manufacturers • OEM manufacturers • Component manufacturers • Component packagers • Materials Suppliers SMT Lab Failure Analysis - Rev F

5. Sales approach • First time contact with customer • Experience shows that Failure Analysis (FA) of a current process or • materials problem that identifies the “Root Cause” is an easy sell. • The primary advantage that we offer over any other analytical laboratory • is the ability to interpret and explain the data in the context of the • assembly process and specific material set in use. • Follow - up visits with customer • Our repeat rate for FA has been excellent. Generally when a customer • finds that we can provide much more than a typical analytical lab • we get repeat business and testimonials such as that by Reptron at • our first “Road Show” in Florida. SMT Lab Failure Analysis - Rev F

6. Sales approach continued • Follow - up visits with customers • Process Audits will frequently be a logical extension of a FA. We can • have significant impact on the process yields, long-term reliability • and profitability of customers products with modest investments on • the customers part. • Customers will often be looking for ways to have product prototyped. • Due to our broad development experience we have a significant • advantage when new processes are required. • Process implementation at the customer site is a normal follow-on • to the prototyping activity. Once the process has been developed • in the SMT Laboratory it can be readily transferred to another • manufacturing site. UIC based and customer site based training is • readily arranged. SMT Lab Failure Analysis - Rev F

7. How to get in touch withus. • George R. Westby - Director SMT Lab / Director Area Array Consortium • Office 607-779-5258 • Cell 607-768-2154 • Dr. Peter Borgesen - Manager Area Array Consortium • Office 607-779-7343 • Cell 607-768-2132 SMT Lab Failure Analysis - Rev F

8. Equipment SMT Lab Failure Analysis - Rev F