Cisco Collaborative Professional Services

1. Cisco Collaborative Professional Services Noemi Carreno-Houshmand Program Manager ncareno@cisco.com 512-378-6359 May 24, 2013

2. AGENDA Collaborative Professional Services • Program Overview • Portfolio Offerings • Engaging with CPS

3. Customer Collaborative Professional Services • Support partners with projects in the commercial to mid-enterprise segments • Develop new practice / strengthen existing capabilities • Planning, Design, & Optimization phases of Lifecycle • Portfolio of professional services sold only to qualified partners • Eligible to ATP, Gold, Silver & Premier partners Partner

4. Collaborative Professional Services • Cisco – Partner Collaboration • Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies • Partner provides: intellectual capital, resources, and customer knowledge • SKU based - Fixed scope / price • Orderable in CCW * • Delivered to partner remotely and virtually via Cisco NCEs/CCIEs • Project based • Invoiced upon project completion * * Exception Knowledge Services

5. ENSURING CUSTOMER • SUCCESS • FUELING BUSINESS TRANSFORMATION Collaborative Professional Services Portfolio Offerings 1 5 4 3 2 Guidance Services BORDERLESS NETWORKS Development Services COLLABORATION Assessment Services Knowledge Services DATA CENTER / VIRTUALIZATION / CLOUD Practice Accelerator Workshops CLOUPIA SAP HANA Deployment Services

6. GUIDANCE SERVICES GUIDANCE SERVICES ASSESSMENT SERVICE KNOWLEDGE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORS Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document Borderless Networks Guidance Services Collaboration Borderless Network Guidance Service Identity Services Engine Guidance Service Unified Communications Guidance Service Video Guidance Service Data Center Guidance Service Data Center, Virtualization, and Cloud ** Partner Specialization required for all guidance services **

7. GUIDANCE SERVICES • DEVELOPMENT SERVICES • ASSESSMENT SERVICES • KNOWLEDGE SERVICES PRACTICE ACCELERATORS Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans Borderless Networks Development Services Collaboration Borderless Network Development Service Unified Communications Development Service Video Development Service Data Center Development Service Private Cloud Development Service Data Center, Virtualization, and Cloud

8. GUIDANCE SERVICES • DEVELOPMENTSERVICES • ASSESSMENT SERVICES • KNOWLEDGE SERVICES PRACTICE ACCELERATORS Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations Borderless Networks Assesssment Services Collaboration Routing & Switching Assessment Router & LAN Switch multi-day Audit Network Device Security Assessment IPv6 Assessment Identity Services Engine Readiness Assessment Video Level Service Agreement Assessment Unified Communications Assessment Unified Messaging Assessment Contact Center Assessment Video Assessment Data Center Assessment Data Center, Virtualization, and Cloud

9. ASSESSMENT SERVICES • PRACTICE ACCELERATORS • DEVELOPMENT SERVICES • GUIDANCE SERVICES Technical Knowledge Library - Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases Borderless Networks Knowledge Services • KNOWLEDGE SERVICES Collaboration Network Infrastructure Knowledge Service Wireless Knowledge Service Security Knowledge Service Collaboration Knowledge Service Data Center Knowledge Service Total Knowledge Library (TKL) Data Center, Virtualization, and Cloud

10. Comprehensive Knowledge Flavors Advanced Services Best Practices Design and implementation guides White papers and technical tips Video on demand (VoD) presentations and otherself-study resources Cisco® Press titles Available in digital format Learnings from Solution Validation Labs Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs Experiential learning from CPOC Labs IntelliShield Security feeds Comprehensive and actionable threat and vulnerability information CCENT/CCDA/CCNP/CCNASecurity & Voice Certification Self-Study Guides Certification exams test-preps NEW

11. ASSESSMENT SERVICES • KNOWLEDGE SERVICES • DEVELOPMENT SERVICES • GUIDANCE SERVICES • Practice Accelerator Workshops • Cisco Provides to Partner consultative workshops to enable the establishment of a new practice: • Technical Selling and Consulting • Design/Delivery Methods • Project Management • Lab/Demo Practice Accelerators • PRACTICE ACCELERATORS Cloud Builder Accelerator Service Flexpod Technical Consulting Accelerator Service Virtualization Experience Infrastructure Technical Consulting Accelerator Service Unified Computing System Partner Lab Demonstration Accelerator Service Data Center, Virtualization, and Cloud

12. Why CPS • Alternative AS support model available to partners • Scale Professional Services • Expand Operational Efficiencies • Generate new business streams • Increase profit margins

13. CISCO SERVICES ADVANCED SERVICES TECHNICAL SERVICES Cisco Brand Resale SmartNet SmartCare Smartnet Total Care Partner Branded svcs CSSP CSPP PSS 1) Direct (CBR) SOW Based AS-T AS-F AS-S Cisco-Customer 2) Collaborative Professional Services (CPS) No SOW AS-F AS-S Cisco-Partner Engagement

14. Thank you