IT service management tools

1. IT service management tools ITSM in 2019: Are You Ready for the Internet of Things (IoT)?

2. More devices, more connections, more user demands, more complexity The mobile, social web has grown to include millions of users, devices, and connections around the world. The Internet of Things (IoT) has added billions of devices and connections to the mix. Predictions for the number of connected IoT devices in 2020 range from 20 to upwards of 50 billion.

3. Those devices range from sensors to smart speakers to break room coffee makers to warehouse security systems. And more are coming, to consumer, commercial, and industrial markets. Business advisors at Accenture have estimated the Industrial Internet of Things (IIoT) alone could add $14.2 trillion to the global economy by 2030. “Arguably the biggest driver of productivity and growth in the next decade, the Industrial Internet of Things will accelerate the reinvention of sectors that account for almost two-thirds of world output.”

4. The Internet of Things (IoT) and IT: Opportunities and Challenges CompTIA is a leading IT industry membership association. In its IT Industry Outlook 2018 report, the group cites the IoT as one of 12 “2018 Trends to Watch.” And the group’s research offers a solid summary of the IoT’s potential benefits and challenges to IT management. “IoT devices are rapidly making their way into corporate spaces. From gathering new data to automation of infrastructure, companies are finding many benefits from adding connectivity and intelligence to physical infrastructure. Unfortunately, the relatively low cost of IoT devices is not reflected in the cost of system maintenance and optimization. Adding digital capabilities to everyday components drastically increases the scope of IT responsibilities. Additionally, new skills are needed for the different types of data streams being generated and the advanced analysis that companies want to perform.

5. IoT devices are already performing multiple tasks at business facilities of all sizes and types. Connected coffee makers and microwave ovens are controlled via smartphone apps in break rooms. Smart video monitors display information to employees and visitors. Connected video cameras make conferencing more accessible and flexible. All well and good. Except that too many so-called “smart” devices have little or no built-in security. Many don’t even have accessible, modifiable passwords. This makes them difficult if not impossible to incorporate into the cyber security protections at a business. Further complicating the security challenge is the “rogue IoT” problem. IT teams are constantly challenged by “rogue” or “shadow” deployments of IT resources by users. Almost anyone with a credit card and online access can spin up a cloud-based application or complete virtual computing environment, without the knowledge or permission of the IT team. Similarly, almost anyone can bring an IoT device to work and connect it to a corporate Wi-Fi network, without asking or telling anyone in IT. And if IT doesn’t know about it, IT can’t secure or manage it.

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