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OneTouch ™ AT Network Assistant News Briefing Presentation (EMBARGOED until 6/6/12)

OneTouch ™ AT Network Assistant News Briefing Presentation (EMBARGOED until 6/6/12). Trouble starts at the edge. Most network trouble tickets start where the client device is connected to the network

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OneTouch ™ AT Network Assistant News Briefing Presentation (EMBARGOED until 6/6/12)

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  1. OneTouch™ AT Network AssistantNews Briefing Presentation(EMBARGOED until 6/6/12)

  2. Trouble starts at the edge • Most network trouble tickets start where the client device is connected to the network • Examples: PC, IP phone, printer, POS terminal, industrial equipment controller, medical imager • Common issues • “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” “the network is slow”

  3. A New Paradigm for Troubleshooting • 41% of issues require collaboration • 19% require packet capture • 48% of organizations average more than four hours to close trouble tickets • Staff spends 25% of time solving problems • 72% employ no standardized process • 46% under pressure to reduce trouble ticket time • Use 2 or more tools 47% of the time • More than four hours required 28% of the time

  4. Solution Announcing the OneTouch™ AT Network Assistant: • Troubleshoots the most common network issues in about a minute from the client to cloud.

  5. All-in-one • Handheld troubleshooter for Gigabit copper, fiber optic and Wi-Fi networks • Dual 100/1000 Mbps fiber optic SFP ports • Dual 10/100/1000 Mbps RJ45 ports • Built-in Wi-Fi adapter • Color touch-screen • Rugged, field-hardened chassis • SD memory card slot • Micro-USB connector • External antenna connection • Activity LEDs • USB-A connector • 10/100 Mbps RJ45 management port • Li-Ion battery

  6. Network performance from client to cloud

  7. To the Wired Infrastructure To the Wi-Fi Infrastructure To the Gateway From the cable And including Local Services Network Services

  8. Wi-Fi Performance Downstream Network Services

  9. Wi-Fi Performance Upstream Network Services

  10. Local Applications Discovery The Corporate Cloud The Public Cloud Corporate Data Center Local Data Center Network Services

  11. Turn novices into experts • Standardized test scripts, “Profiles,” tailored for specific networks, services, apps and users

  12. Get answers in seconds • 1-touch AutoTest

  13. Intuitive user interface • Pass/fail indicators & performance breakdown

  14. Performance Breakdown TCP SYN (80) 74.125.224.82 Lookup www.google.com HTTP GET Data Start 83ms TCP Connect 75ms DNS Lookup 83ms Google = 74.125.224.82 TCP SYN/ACK HTTP First Packet Total Time 362ms Data Bytes 44K Rate 2.9Mbps HTTP 2nd … n Packets HTTP 200 OK

  15. Prove Wi-Fi network operation • Veri-Fi™ Wi-Fi test

  16. Analyze Wi-Fi • Networks, APs, clients and channels

  17. Packet Level Troubleshooting • Capture packets single ended and inline • Cu/FO, aggregate, filter, slice Analyze Captures on a PC or OptiView

  18. Streamline collaboration • Share captures and manage remotely

  19. Additional built-in tools

  20. Customer testimonials “Wow – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face, we’re ready.” “very practical and versatile, easy to use, and capable to meet different levels of expertise and requirements. The ability to capture in inline mode and to save on external SD cards, is also of tremendous value.”

  21. The Value of OneTouch AT Troubleshooting

  22. 1 Hour in about a minute

  23. DemonstrationConfigureAutoTest

  24. A New Paradigm for Troubleshooting • 41% of issues require collaboration • 19% require packet capture • 48% of organizations average more than four hours to trouble tickets • Staff spends 25% of time solving problems • 72% employ no standardized process • 46% under pressure to reduce trouble ticket time • Use 2 or more tools 47% of the time • 63% take longer than one hour • More than four hours required 28% of the time • Web remote interfaces speeds and simplifies collaboration (less phone tag) • In-line packet capture saves time as compared to taps, mirroring, etc. • Simple, detailed reporting • Autotest: Finds most problems in one minute • One hour of testing in a minute • Replaces multiple tools and tests, trial-and-error troubleshooting • Standardized testing for all techs • Single tool to test from the cable to app performance • In-depth wired and wi-fi testing

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