MANAGEMENT FUNCTIONS AND DECISION MAKING

1. MANAGEMENT FUNCTIONS AND DECISION MAKING 11 Define the four functions of management. Differentiate between management and non-management employees and the various levels of management. Describe the five major job responsibilities of supervisors. Identify how managers use information and business research in their work. Outline the steps in an effective decision-making process.

2. NATURE OFMANAGEMENT • Many E’ees think they can do a better job than the managers for whom they work • However, when presented with the decision of whether to move into mgm’t, they find the decision difficult to make • To make the decision easier – need to understand mgm’t and the work they do • Training programs offered by E’er • Less risk; greater opportunity for E’ees to be successful

3. NATURE OFMANAGEMENT • Managers make things happen • Get an original idea and find the best way to implement it • Managers are responsible for the success or failure of a business • There are a number of activities a manager must perform • Management definition: process of accomplishing the goals of an org. through the effective use of people and other resources

4. NATURE OF MANAGEMENT • Management activities • Planning – analyze info and make decisions about what needs to be done • Organizing – determine how plans can be accomplished most effectively • Implementing – carry out the plans • Controlling – evaluate results • Complex process • Must make decisions every day – product, marketing, personnel and finance

5. NATURE OF MANAGEMENT • Management and non-management employees • Manager – completes all 4 mgm’t functions regularly; authority over other jobs and people • Supervisor – 1st level; main job is to direct work of employees; work most directly with E’ees • Mid-manager – completes all 4 mgm’t functions but spends most of the time on 1 mgm’t function--training, finance, planning • Executive – top-level; work with other mgrs. And not so much directly w/ E’ees.; spends almost all of the time on mgm’t functions

6. SUPERVISION • Supervisors are selected from the most experienced and most skilled workers • Devote most of their time to implementing • Work directly with E’ees • Need to create a work environment that motivates E’ees to do their best • Effectiveness of a supervisor is based on the quality of the work from E’ees; efficient use of co.’s resources; and satisfaction of the E’ees.

7. SUPERVISION • Responsibilities of supervisors • Communicate goals and directions of management to employees • Explain employee concerns and ideas to management • Evaluate and improve employee performance • Encourage employees to do their best work • Use resources efficiently

8. SUPERVISION • Day-to-day management • Responsible for the work of each E’ee • Responsible for the planning, organizing, implementing and controlling the daily work • Work schedules • ID tasks to be done • Who will complete each project • Do a lot of work in a little time • Set priorities • Quality control – it is done right? • Communicate and follow up on it

9. SUPERVISION • Improving supervisory skills • Companies provide formal training programs • Management classes – all week • Attending near by colleges for management classes • Job shadow another manager • Mentor program

10. USING MANAGEMENT INFORMATION • Management information systems • Every company needs such a system • Reduces the am’t of time spent on controlling activities • Computers are used to monitor performance

11. USING MANAGEMENT INFO • Business research • Need to research to make a good decision • Marketing and product research - common areas • Human resource and employee motivation studies • Most research is done by the business itself • Research departments are common in large companies/organizations • Smaller companies use • Research centers • Faculty members of universities • Government • Trade/professional associations

12. USING MANAGEMENT INFO • Decision making • All levels make decisions • Top-level - new products/new markets • Mid-level - new ways to organize work; use of technology; improved procedures • Supervisors - daily operations • Problems and decision making • Problem - difficult situation requiring a solution • Good and poor solutions

13. USING MANAGEMENT INFO • Steps in problem solving • Identify the problem • Symptom - sign or indication something appears to be a problem • Headache - symptom • Problem - illness, cold, high blood pressure • List possible solutions • Analyze the solutions • Select the best solution

14. USING MANAGEMENT INFORMATION • Management information systems • Business research • Decision making • Problems and decision making • Steps in problem solving • Identify the problem • List possible solutions • Analyze the solutions • Select the best solution

15. Review Facts • 1,2,3,4,5,11,14 • Discussion Ideas • 4, 7 • Report on Manager -- due Mon.