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Improving the Quality Management System: Projects at Hungarian Central Statistical Office

Improving the Quality Management System: Projects at Hungarian Central Statistical Office. Bernadett Szekeres Quality management, Methodology Department , HCSO and Annamária Nagy, Csaba Ábry, Kornélia Mag, Zoltán Vereczkei June 4 th 2014 Q2014, Vienna. Outline.

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Improving the Quality Management System: Projects at Hungarian Central Statistical Office

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  1. Improving the Quality Management System: Projects at Hungarian Central Statistical Office Bernadett Szekeres Quality management, MethodologyDepartment, HCSO and Annamária Nagy, Csaba Ábry, Kornélia Mag, Zoltán Vereczkei June 4th 2014 Q2014, Vienna

  2. Outline • Quality-related internal development programme of HCSO • 3 projects: • Process management improvement in 3 stages: (1) HCSO statisticalprocessmodel, (2) processdocumentation, (3) IT toolsupportingworkflow and process monitoring • Revision of processqualityguidelines • Creation of a methodologyhandbook • Conclusions, nextsteps • Aspects: • currentstate-of-the-art • reasonforchange and differencesbetweenpastandpresent/futureplans • implementationprocess and issuesemerged • criticalsuccessfactors • present status of theprojects • thewayforward

  3. 3 projects Quality-related internal development programme of HCSO • Preparationfor 2014/2015 ESS Code of Practice (CoP) Peer Review • ThreeprojectsmanagedbyMethodologyDepartment • Goals: • Improvethequality management system • Improveefficiency and transparency • Betterharmonizationwithinternational/nationalstandards, CoPprinciples • Plannedtiming of theprojectsfromlaunchtocompletion ESTFM Qualityguidelines Methodologyhandbook

  4. 3 projects 3 relatedprojects ESTFM Qualityguidelines Methodologyhandbook Objectives Level of detail Processmodel (ESTFM) …foreachprocessstages ESTFM Qualityguidelines Methodologyhandbook

  5. ESTFM ESTFM project:3 stages Processmodel (ESTFM) Processdocumentation IT tool Ultimatepurpose Benefits Objective Details Basis Nextsteps

  6. ESTFM ESTFM processmodel • Separatedsub-processes • Mergedsub-processes • New processphases • Relocations ESTFM vs. GSBPM

  7. Qualityguidelines Revision of processqualityguidelines project • Revisecurrent (2009) qualityguidelines • Alignmentwiththelatest HCSO methodological and IT solutions • Reflectingthenewestinternationalguidelines and methodologicalsolutions • Harmonizationwith GSBPM and ESTFM Goals • 4 yearspassed, theoperatingenvironmentchanged (e.g. internalregulations, qualityimprovementactionsin HCSO, GSBPM) • + neededtoreconsidertheformerguidelinesbecause of somedeficiencies allarereflectedinnewguidelines Reasonable, because…

  8. Qualityguidelines Formerqualityguidelines • Chapterstructure: notinfullharmonywith GSBPM  valuechainforstatisticalprocesses • Chapters’ internalstructure: • Definition • Principles • Qualityguidelines • References • Overlappingprinciples + qualityguidelines • Qualityguidelinesnottangibleenough, essencedifficulttocatch • Interrelationsamongprocessstages and/orIT systemsdifficulttofollow • Lackingconcretemeasurementtools, processqualityindicatorswerein a separetedocument • Guidelinesnotconrete/detailedenoughtochecktherealization • OnlyHungarianversion

  9. Qualityguidelines Principles of thenewqualityguidelines • Qualityguidelinesforeach ESTFM modelprocess + sub-processphase (overarchingaswell) • Chapters’ internalstructure: • Shortprocessdescriptionfrom ESTFM • Qualityguidelines: like a checklist • Possibleprocessqualityindicators • Relatedsub-processes • IT systemlinkages • References • List of relatedconcepts New structures

  10. Qualityguidelines Outlook: former vs. currentguidelines

  11. Qualityguidelines Lessonslearned and thewayforward Challengesinwritingguidelinesforeachsub-processes of theESTFM model • variouslevel of detailofsub-processes  shorter / longerchapters • closelyrelatedsub-processes + underdifferentprocessesinthemodel difficulttowriteguidelinesseparately  inpracticemanagedtogether Elaboration Consultation Wide consultationneededwithstakeholders (subjectmatter, IT, dissemination, externalexperts)  highercommitment Implementation Revisedqualityguidelineswill be usedinpractice • Guidelineswill be adoptedintothedailywork • Quality of theprocesseswill be monitoredwithprocess monitoring IT toolsestablishedin ESTFM project Supportfortheadaptation Furthereducatedin HCSO SchoolQualitycourse

  12. Methodologyhandbook MethodologyHandbook project…foreseenfor 2015-2016 Followingthefinalisation of ESTFM and qualityguidelines When? Whataim? Twofold: • Internal version • Public version How? • Followthestructure of the ESTFM model and connectedtoqualityguidelines • Cover all relevant methodological areas + reflect on the latest methodological developments, international practices, guidelines of ESS, UN, OECD • Experts of MethodologyDepartment, subject-matterdomains, National Statistical Service, academicsphere Cooperativework

  13. Sum up Conclusions + futureplansforfurtherdevelopments Adaptation of an international standard for business processes(ESTFM model)  more efficientlycompare/integrateinternationalbestpractices/standardsinmethodology, quality, IT fields Conclusion Nextsteps • Elaboration of thedetailedassessmentprocedureofthecompliancewithqualityguidelines • Development of theMethodologyhandbook

  14. Bernadett SzekeresQuality management, Methodology DepartmentHungarian Central Statistical Officehttp://www.ksh.hu/?lang=en Thank you for your attention Bernadett.Szekeres@ksh.hu+36 (1) 345 1215

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