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STANDARD PROCESSES & PROCEDURES in a GLOBAL ENVIRONMENT

STANDARD PROCESSES & PROCEDURES in a GLOBAL ENVIRONMENT. APICS – Hampton Roads Chapter PDM March 10, 2005. Presented by Michele Wernsmann, Ciba Specialty Chemicals. Procedure?. Process?. According to Merriam-Webster Dictionary. A Process :

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STANDARD PROCESSES & PROCEDURES in a GLOBAL ENVIRONMENT

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  1. STANDARD PROCESSES & PROCEDURES in a GLOBAL ENVIRONMENT APICS – Hampton Roads Chapter PDM March 10, 2005 Presented by Michele Wernsmann, Ciba Specialty Chemicals

  2. Procedure? Process? According to Merriam-WebsterDictionary A Process: A series of actions or operations conducing to an end • Very High Level • Based on Global Strategic, and Business Plans A Procedure: A series of steps followed in a regular, definite order • Cascading levels of detail • Regional, Country, Local

  3. WHY DO WE NEED THEM?

  4. Customer Service Levels • Supplier Response Rating • Execute Business Strategy • Quality in Manufacturing • Financial Integrity • Inventory Accuracy • COGS • Operational Excellence • ISO or other Certification • Education • Training • Certification

  5. The Global Community Challenges • Distance/Cost • Different Cultures • Difficult Communication/Language barriers • Time Zones • ERP Environments • Differences in Law/Regulations • Different Activities – • Pure Manufacturing vs. Pure Distribution

  6. The Global Community The Global processes are owned by a team on which all regions are represented. We call them regional champions.

  7. The Global Community Regional procedures are developed on an as-needed basis. Usually necessary to outline responsibility.

  8. The Global Community Local procedures are usually specific to country, plant, ERP environment, or other defining criteria.

  9. They must Fit Together The key element of processes and procedures in a global community

  10. The cascade effect

  11. Where does it stop?

  12. How do we create visibility and accessibility? • Central repository where everything is visible • Procedure which supports development & • promotion • Individual actions assigned to create ownership • Training for ALL users

  13. GRIP Roles Global NAFTA NAFTA Related LRIM Local Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel  PRP Product Range Planner5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel  PU Power User – Regional GRIP Champion5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel  RRIM Regional Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel  back to top Standard Consignment Stock Agreement Global NAFTA NAFTA Related Standard Consignment Stock Agreement8/25/2003 - (E) Vers.: 02 Process Owner: David Mason  back to top Distribution Principles Global NAFTA NAFTA Related Distribution Principles4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve  back to top Customer Complaint System Global NAFTA NAFTA Related Customer Complaint System4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee  back to top

  14. Our Mission:To Become the Partner of Choice of the Business Segments in Terms of Order Management, Distribution, Warehousing Activities, IM Support and Cost Leadership. To accomplish our mission, NAFTA Supply Chain Services must ensure that the various functions of the supply chain align within the work processes across the region while supporting the global supply chain processes. Development of standardized procedures is an essential step that will make this alignment a reality. This web site has been created to provide you easy access to the Global Business Processes and the NAFTA standard procedures. The NAFTA SCS Leadership Team firmly believes that use of these standardized processes by trained and dedicated team members is essential for us to reach our goal of Operational Excellence. Customer Service International Operations Transportation International Trade Warehousing Replenishment GRIP Roles Global NAFTA NAFTA Related LRIM Local Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel  PRP Product Range Planner5/31/2004 - (E) Vers.: 03 Process Owner: Guillermo Raebel  PU Power User – Regional GRIP Champion5/31/2004 - (E) Vers.: 02 Process Owner: Guillermo Raebel  RRIM Regional Replenishment & Inventory Manager5/31/2004 - (E) Vers.: 04 Process Owner: Guillermo Raebel  back to top Standard Consignment Stock Agreement Global NAFTA NAFTA Related Standard Consignment Stock Agreement8/25/2003 - (E) Vers.: 02 Process Owner: David Mason  back to top Distribution Principles Global NAFTA NAFTA Related Distribution Principles4/4/2002 - (E) Vers.: 00 Process Owner: Harald Klyve  back to top Customer Complaint System Global NAFTA NAFTA Related Customer Complaint System4/4/2003 - (E) Vers.: 1.0 Process Owner: CCS Steering Committee  back to top

  15. UNO Business ProcessesGlobal NAFTA NAFTA Related

  16. Process Assessments • Compliance Audits • Locally • Regionally • Globally How do we maintain control?

  17. Questions?

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