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HUMAN BEHAVIOR

HUMAN BEHAVIOR. UNDERSTANDING OWN BEHAVIOR UNDERSTAND OTHERS’ BEHAVIOR INTERACTIONS, TEAMS…. ATTITUDES. FAIRLY LONG LASTING BELIEFS FEELINGS BEHAVIORAL TENDENCIES AFFECT BEHAVIOR??. CHANGE ATTITUDES?. LEARNING/EDUCATION CHANGE BEHAVIOR FIRST SIGNIFICANT EMOTIONAL EVENT.

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HUMAN BEHAVIOR

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  1. HUMAN BEHAVIOR • UNDERSTANDING OWN BEHAVIOR • UNDERSTAND OTHERS’ BEHAVIOR • INTERACTIONS, TEAMS….

  2. ATTITUDES • FAIRLY LONG LASTING • BELIEFS • FEELINGS • BEHAVIORAL TENDENCIES • AFFECT BEHAVIOR??

  3. CHANGE ATTITUDES? • LEARNING/EDUCATION • CHANGE BEHAVIOR FIRST • SIGNIFICANT EMOTIONAL EVENT

  4. COGNITIVE DISSONANCE • TWO THOUGHTS IN CONFLICT

  5. JOB INVOLVEMENT • ATTACHMENT, INTEREST IN JOB • AFFECTS PERFORMANCE

  6. ORGANIZATION COMMITMENT • ATTACH TO ORGANIZATION, DEPT. • AFFECTS PERFORMANCE? • DEPENDS ON ORG. GOALS/PERSONAL GOALS • REWARD TIED TO PERFORMANCE • REDUCE TURNOVER

  7. JOB SATISFACTION & PERFORMANCE • SATISFACTION = PEFORMANCE? • SATISFACTION PERFORMANCE? • PERFORMANCE SATISFACTION?

  8. JOB SATISFACTION & • TURNOVER • ABSENTEEISM • OTHER??? • SERVICE INDUSTRY • SABOTAGE?

  9. LOCUS OF CONTROL • INTERNAL • INDIVIDUAL BELIEVES S/HE CONTROLS • MORE PROACTIVE • EXTERNAL • OUTSIDE FORCES CONTROL EVENTS • MORE REACTIVE

  10. SELF-ESTEEM • BELIEF IN ONESELF • ASSESSMENT OF WORTHINESS • HIGH SELF-ESTEEM • SET HIGHER GOALS • TAKE NON-TRADITIONAL JOB…..

  11. SELF CONFIDENCE • BELIEF IN ONES OWN ABILITIES • HIGH, MORE PROACTIVE • AFFECTS MOTIVATION...

  12. EGO STRENGTH • BELIEF IN ONE’S CONVICTIONS • HIGH EGO STRENGTH • HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR

  13. TOLERANCE FOR AMBIGUITY • LOW - SEEK MORE ORDER • HIGH - UNSTRUCTURED SITUATIONS OK

  14. AUTHORITARIANISM • PREFER ESTABLISHED ROLES • PREFER ESTABLISHED ORDER

  15. MACHIAVELLIANISM • COMMON CONNOTATION: • SEEKS PERSONAL GAIN • ENDS JUSTIFY THE MEANS

  16. PERSONALITY TYPE • TYPE A • AGGRESSIVE • ACHIEVEMENT ORIENTED • PERHAPS PEFECTIONIST • TYPE B • NOT AGGRESSIVE • LOWER NEED FOR ACHIEVEMENT

  17. PERCEPTION • STEREOTYPES • BIASES • PREJUDICES • HALO/HORN • PROJECTION

  18. PERCEPTION • SELECTIVE PERCEPTION • WHAT WE EXPECT • WHAT WE “KNOW” • FILTER COMMUNICATION • ATTRIBUTION • ASSUMED SIMILARITY

  19. “MYERS-BRIGGS” • EXTROVERT - INTROVERT • INTUITION - SENSING • THINKING - FEELING • PERCEIVING - JUDGING

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