Gartner for Technical Professionals Ensuring Successful Execution of Your IT Strategy

1. Gartner for Technical ProfessionalsEnsuring Successful Execution of Your IT Strategy University of Pennsylvania Onboarding and Service Kickoff Information October 16, 2013

2. Roles Key Functions Topics • Application and data security • Cloud security • Mobile security • Perimeter and infrastructure security Security & Risk Management Security & Risk Management • Identity creation and management • Identity verification and use • Privacy Identity & Privacy • Computing hardware • Cloud and virtualization • Physical data center • Storage Data Center Infrastructure & Operations • Mobile device management • Network performance optimization • Real-time and unified communications • WANs and LANs • Wireless and mobility Mobility & Wireless • Big data • Business intelligence • Data management • Database management Data Management Business Intelligence & Information Management • Collaboration and social initiatives • Communication, email, IM • Content management • SharePoint and portals Collaboration & Content Management • Application overhaul • Applications in the cloud • Mobile applications • Software development • SOA and integration strategies Applications Application Platform Gartner for Technical Professionals delivers comprehensive insight across the following areas 2

3. Gartner for Technical Professionals Topic Coverage • Access Management • Application and Database Security • Application Integration • Application Development • Application Platforms, Languages and Frameworks • Audit and Compliance • Authentication • Big Data • Business Intelligence • Business Process Management • Cloud Computing • Collaboration • Communications, Messaging • Contact Center • Content Management • Content Security • Data Analytics • Data Center Computing Hardware • Data Loss Prevention • Data Management, Governance • Database Management • Desktop Virtualization • Directories • Disaster Recovery, Availability • Encryption • Enterprise Mobility • Federation • Host and Endpoint Protection • Hybrid IT • Identity Management • Infrastructure as a Service • Internal Cloud Computing • iPad and Mobile Devices • Mobile Application Development • Network Operations and Performance Management • Perimeter and Infrastructure Security • Physical Data Center • Platform as a Service • Privacy • Professional Effectiveness • Public Cloud Computing • Risk Management and Compliance • Security Monitoring • Server Virtualization • SharePoint and Portals • SOA and Application Architecture • Social Initiatives • Software Development Life Cycle • Storage • VoIP • Unified Communications • WANs and Provider Network Services • Web Conferencing • Wireless and Mobility 3

4. Using Gartner for Technical Professionals • 60-minute analyst calls for all project phases – planning, design, vendor criteria, execution • “Retained consulting” – consider GTP as an extension of your team, and an opportunity to forego short-term consulting projects. • Document review – analysts will review and provide feedback on your plans and architecture • Tap into Gartner’s Peer Connect network • Engage with analysts and peers at Catalyst Conference (July) • Apply Reference Architecture – leverage prebuilt architecture designs, and to set standards and document technical positions • Guidance Framework reports offer step-by-step recommendations for major programs • What’s worked elsewhere? Read Field Research for insight into real-world implementations • Read annual Planning Guides for trends and recommendations across nine different major areas 4

5. Detailed research for every phase of the projects to execute your IT strategy • Planning Guides – Market Trends and Priorities • Solution Paths – How to implement new solutions Plan • Reference Architecture Decision Points – Choose technical architecture • Reference Architecture Templates – Editable Architecture diagrams Design • Evaluation Criteria – Prioritized product requirements • Assessments – Product scored against the criteria Select Products • Guidance Framework – Step-by-step guidance to tackle a specific challenge or implementation • Field Research – How your peers are implementing initiatives. Implement 5

6. Onboarding Webinars – Service Overview and Training (Live Sessions) Or view archived Training Video: http://www.gartner.com/technology/media/gtp_help.jsp 6

7. GTP - Updating Alerts • Gartner Portal was updated in October 2013. • IT Users who previously established “Alerts” in old portal will need to re-establish them in new portal. • Go to “Create New Tracks” section of the new portal • If required, IT Users should re-establish their Alerts in GTP by October 31st. • ISC will reach out to all impacted users, and will facilitate this effort. • IT Users will need to be logged into GTP in order to directly access information referenced in the Alert. • Any questions, please contact Peggy Yetter (yetter@isc.upenn.edu) 7

8. Next Steps • Provide completed template**to Lanese Rogers larogers@isc.upenn.edu • Training: Attend Onboarding or View Video • Sign-on to GTP Website: https://secure.www.upenn.edu/computing/gartner-access/ • Follow up on your initiatives • Research • Schedule requested analyst calls • Other activities • Update Alerts by Oct 31st (If required; see Slide 7) • Share your feedback on GTP with ISC ** Only if you have IT Staff who are NOT in an IT salary band 8

9. GTP Account Management 9

10. Analyst Inquiries and Research 10