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Today’s Topic

Today’s Topic. A Celebration of Commitment and Success. Total Quality Service. Why did we initiate this training?. You asked for it Our organization believes quality customer service is essential in meeting the needs of the community. In the Beginning, We promised to….

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Today’s Topic

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  1. Today’s Topic A Celebration of Commitment and Success Total Quality Service

  2. Why did we initiatethis training? • You asked for it • Our organization believes quality customer service is essential in meeting the needs of the community

  3. In the Beginning, We promised to… • Help you better understand what comprises your BEST • Learn how to make sure your BEST is clear and obvious to others • Provide you with the tools you need to help reduce stress arising out of conflict • Learn skills that would improve your relationships with others

  4. In The End... We Did It!

  5. Employee’s CommitmentStatement If we pay attention to how we treat each other, how we treat the customer, and how we define our attitude and commitment, we will achieve a perfect “10” in customer service delivery.

  6. Video Presentation Total Quality Service

  7. Attaining Excellence • Communicate with others in your team • Do your best and know your responsibilities • Help create a spirit of trust • Align your efforts with the team • Be prepared to help out where needed

  8. Thank You …for your cooperation your participation and your enthusiasm!

  9. When you return to your work,remember… Believe in yourself because you are the best!

  10. YOU Are Now The Key To Customer Satisfaction

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