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Montgomery County Division of Solid Waste Services

The Montgomery County Division of Solid Waste Services offers an online platform for businesses to file their annual recycling reports. This electronic filing system reduces paper use, mailing costs, and improves response time. Get a historical view of your reporting history and receive automatic reminders. Learn about the benefits and results of going electronic.

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Montgomery County Division of Solid Waste Services

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  1. Montgomery County Division of Solid Waste Services On-Line Annual Recycling Report Filing COG Recycling Committee September 19, 2007

  2. Brief Statistics • Executive Regulation (ER) 15-04AM • Approx. 35,000 businesses • Large Businesses (250+ employees) • Medium Businesses (100-249 employees) • Small Businesses (<100 employees) upon request and annually thereafter • Property Owners of Multi-Tenant Facilities

  3. Annual Recycling Report

  4. Annual Recycling Report

  5. Why Go Electronic? • Reduce paper use and mailing costs to send out report forms • Increase efficiency of staff • Improve response time to businesses • Ability to give businesses historical view of their reporting history – beneficial with staff turnover at businesses • Automatic emails generated to remind businesses to file

  6. The Planning Process

  7. Annual Report Goes Live

  8. History of On-Line Reporting • 2001 • Decision to go electronic; many, many meetings, discussions and practice • First on-line version of annual business recycling report made available • 2002 • Many lessons learned; major revamp • 2003-2006 • Minor modifications implemented • 2007 & Beyond • Development of comprehensive database (RIU, NR, MF) to include annual report information • Create multi-family on-line annual recycling report

  9. First Year Frustrations • “The Learning Curve” for both County staff and filers • No ability for businesses to make revisions • Once a businesses filed, no changes could be made by DSWS • Similar types of data had to be re-entered numerous times

  10. Second/Third Year Headaches • Server issues • Filers entering multiple entries for the same business • Staff turnover resulting in additional accounts being created for the same business • Numerous requests for forgotten username and password an administrative burden

  11. Media Campaign

  12. When a Business Logs On…

  13. Recycling Information

  14. Trash Information

  15. Report Waste Reduction/Reuseand Educational Efforts

  16. Make It Official-Submit Report Reminders

  17. Annual Report Information Inputted

  18. Business’ Recycling History

  19. Administrative Function

  20. The Admin Side

  21. Review and Approve Data

  22. Lessons Learned • Improvements are always identified once the process starts • Document all frustrations, issues and concerns • Start the planning process with DTS/IT staff as early as possible • Have contact information of IT staff available for emergencies • Test, Test, Test and Test Again….Use “partner” businesses to test ease and use

  23. The Benefits • All reminders for filing are sent via e-mail; no need to use paper and postage • History of business is available to the filer to compare information to previous years • Documentation of reports filed are automatically sent to the filer as confirmation of report received • Reports are approved electronically and an email notification is sent to filer • Promotes DSWS’ policy and commitment to reduce waste

  24. The Results? More Businesses are Filing On-Line

  25. Questions? Montgomery County Department of Public Works and Transportation Division of Solid Waste Services 101 Monroe Street, 6th Floor Rockville, MD 20850 (240) 777-6400 phone; (240) 777-6465 fax Website: www.montgomerycountymd.gov Email: recycle@montgomerycountymd.gov

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