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The Relationship Between Transit Systems and TPA’s

The Relationship Between Transit Systems and TPA’s. George Y. Gilpatrick Jr. Carol Law, PhD. Establishing the Terms. Random Draws Records Management Program Monitoring Collection Site Monitoring Quality Control MRO Service Industry Expert. Establishing the Terms.

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The Relationship Between Transit Systems and TPA’s

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  1. The Relationship Between Transit Systems and TPA’s George Y. Gilpatrick Jr. Carol Law, PhD

  2. Establishing the Terms • Random Draws • Records Management • Program Monitoring • Collection Site Monitoring • Quality Control • MRO Service • Industry Expert

  3. Establishing the Terms • Do you have a clear agreement of services? • Is it fully enumerated? • What are the terms?

  4. Establishing the Terms • Be clear about the expectations of service • Remember the structure (the transit system is the client)

  5. Establishing the Terms • What have you requested? • What was delivered?

  6. Service Expectations • If randomization is your only stated need, the TPA should not be expected to provide monitoring

  7. Service Expectations • The TPA is precluded from performing certain tasks

  8. Prohibited Service

  9. Monitoring • What does “monitoring” entail?

  10. Accuracy of TPA Services • The Draw -On Time -Accurate List -Adequate Numbers -Reasonably Spread

  11. Accuracy of TPA Services • The Communication -Regular -Timely (adequate warning) -Sufficiently Service Oriented -Accurate concerning regulation

  12. Accuracy of TPA Services • The Records -Arrive promptly -Available when requested -Accurately completed

  13. Accuracy of TPA Services • The Monitoring -Guidance for collection services -Guidance for MRO services -Assistance with random spreads

  14. Accuracy of TPA Services • The Monitoring -Post-accident testing -Pre-employment testing -Reasonable suspicion

  15. Accuracy of TPA Services • The Monitoring -Return-to-Duty -Follow-up ***Negative results are required, monitoring is crucial

  16. Accuracy of TPA Services • The Testing Cycle -Testing cycle is completed before an invoice is sent

  17. Industry Issue • The most common TPA issue told to the FTA audit team: The TPA acts as if the transit system works for them

  18. Industry Issue • Transit systems also have difficulty with TPA’s not adequately assisting during audits/MIS:

  19. Industry Issue • Is your TPA available to answer audit questions? • Is your MRO? • Are they cooperative?

  20. Discussion- The TPA and: • Audits • MIS • Daily Operations • Ease and Convenience • Compliance, Compliance, Compliance, and Compliance

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