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National Australia Group (UK) With Hindsight!

National Australia Group (UK) With Hindsight!. Rules of Engagement. If you have a question… raise your hand. If you are shy… speak to me later or drop me an email at: Stephen.Swann@eu.nabgroup.com. About the National.

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National Australia Group (UK) With Hindsight!

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  1. National Australia Group (UK)With Hindsight!

  2. Rules of Engagement • If you have a question… raise your hand. • If you are shy… speak to me later or drop me an email at: • Stephen.Swann@eu.nabgroup.com

  3. About the National • The Group is an international financial services organisation that provides a comprehensive and integrated range of financial products and services. • Our Purpose • Growth through excellent relationships. • Our Vision • We will be a leading international financial services company which is trusted by you and renowned for getting it right. • STRATEGIC OVERVIEW • Deliver solutions that help meet customer’s complete financial needs • Build and sustain ahigh level performance culture • Build trusted relationships with all stakeholders • Build and manage our portfolio of businesses for strong and sustainable total shareholder return • Create and leverage strategic assets and capabilities for competitive advantage

  4. So You’re Australian, right? • National Australia Group’s UK interests include: • Clydesdale Bank • Yorkshire Bank. • National Australia Bank (London) • The UK division has its own Technology team based in development centres in • Glasgow (Scotland) • Leeds (England) • Belfast (Northern Ireland) • More information can be found at www.nabgroup.com

  5. NAG’s Applications • Retail Internet Banking (J2EE) • Branch Teller System (WSBTT) • Maintenance/Enquiries System (J2EE) • Sales & Illustration System (Siebel) • eMail System (iNotes) • Provisioning System (ITIM) • Adobe Print Servers/Archivers • I.M.M.P.s

  6. NAG’s Applications • 3270 Access to mainframe • Client/Server Applications • Visual Basic • C/C++ • Access • Java

  7. NAG Project Methodology & Success Criteria We are here

  8. The Final Picture

  9. Phase 1 Administrator • Phase 1 - 2003 • 500 Users • 3 Protected Applications • “Manual” Scripted Provisioning End Users (500) Directory WebSEAL Application

  10. Phase 2 Auditor • Phase 4 - 2006 • 260,000 Users • Many Protected Applications • Internet Banking Protected • Automated Provisioning End Users (260,000) Directory WebSEAL ITIM Applications

  11. NAG’s User Base & Tivoli Products • Web based access control for staff based applications • 10,000 staff across hundreds of retail outlets and Head Office locations. • Web based access control for customer based applications • 250,000 Internet Banking customers ( -> 700,000 by Dec. 06) • Applications Protected • 14 Web based applications (including Internet Banking) • The Tivoli Products in use are: Tivoli Access Manager v5.1 Tivoli Identity Manager v4.5.1 Tivoli Directory Server v5.2 Tivoli Directory Integrator v6.0

  12. Real World v Utopia Project Managers Project Managers Tech Risk/Auditor Policies/Principles CEO Mandate IM TEAM IM TEAM Tech Risk/Auditor Service Delivery • Utopia Policies & Principles in place; CEO/CIO sponsorhip in placeAll Project Managers embrace Identity ManagementTechnology Risk & Auditors involved in design processService Delivery integrated into the process • Real World Many Project Managers By-Pass Identity ManagementMajor programmes forced to use Identity Management (& pick up cost)Technology Risk & Auditors have limited involvementService Delivery not involved

  13. If We Had It All To Do Again… • Identity Management Programme • Create an Identity Management programme rather than relying on projects to fund the infrastructure • Create strategy for future utilisation of infrastructure (rather than deployment by stealth • Create the architectural policies, principles and guidelines up-front • Deploy a provisioning solution up-front • Enterprise Support • Get Leadership Team sponsorship – both Business Sponsorship (CEO?) and Technology (CIO?) • Engage Audit and Technology Risk teams earlier in the design phase • Management Tools • Spend additional time working on Configuration Management; Log File Management; Auditing Capabilities and infrastructure monitoring(!)

  14. If We Had It All To Do Again… • Pay our full-time employees a lot more money!

  15. Will We Achieve Our Aims? • Tivoli Access Manager for eBusiness • YES • TAMeb is well integrated into our infrastructure • Performance is good & Reliability is good – “despite what they say” • Enhances productivity – Java developers no longer need worry about security • Tivoli Identity Manager • YES • Work is required to fully understand the organisational structure • Provisioning new target platforms required to fully embed the product in the infrastructure • Would greatly enhance productivity; reduce costs and free up resources – benefits, however, still to be realised • Other Tivoli Security Products • Tivoli Federated Identity Manager is a good fit for us but we are waiting on other 3rd parties to catch up with the technology!

  16. THANK YOU National Australia Group’s Hindsight

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