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KU Communicators Introductory Meeting. August 2006. KU Communicators. Agenda Welcome & Introductions - Lynn Bretz Announcements - Bretz Ad Hoc Committee Report - Bretz & Jennifer Sanner Update on Visual Identity - David Johnston Current Events Report - Bretz & Margey Frederick
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KU CommunicatorsIntroductory Meeting August 2006
KU Communicators Agenda Welcome & Introductions - Lynn Bretz Announcements - Bretz Ad Hoc Committee Report - Bretz & Jennifer Sanner Update on Visual Identity - David Johnston Current Events Report - Bretz & Margey Frederick Report on New Marketing Efforts - Johnston & Todd Cohen Adjourn
IntroductionsLynn Bretz Director of University Communications
AnnouncementsLynn Bretz Director of University Communications
Ad Hoc Committee ReportJennifer SannerSr. Vice President for Communications, KU Alumni AssociationLynn BretzDirector of University Communications
Visual Identity Update Jayhawk Business Card Option: Available Sept. 1
Visual Identity Update Identity Committee David Johnston – Marketing (Chair) Christie Appelhanz– College of Liberal Arts & Sciences Doug Barth – KU Endowment Association Toni Dixon – School of Business Faculty – Department of Design Megan Gannon - KU Center for Research Deb Graber – University Relations Michael Irvin – University Relations Jim Peters – Continuing Education Allison Rose Lopez – Information Services Lois Sierra – University Relations Paul Vander Tuig - Trademark Licensing / Athletics Elaine Warren – Edwards Campus Susan Younger – KU Alumni Association
Visual Identity Update Updated Graphic Identity Standards: Available late September
Current Events ReportLynn Bretz, Director of University CommunicationsMargey Frederick, Director of Special Events and Visitor Services
New Marketing EffortsDavid Johnston, Director of MarketingTodd Cohen, Interim Director of University Relations
Radio BroadcastingTodd CohenInterim Director of University Relations
Radio Broadcasting KU Serves Kansas campaign Recorded radio advertisements on the Jayhawk Radio Network 3 for football; 6 for basketball Drop In radio advertisements10 to 15 second informational items read by the announcers during breaks in the action. [Example: KU’S INSTITUTE FOR EDUCATIONAL RESEARCH AND PUBLIC SERVICE TRAINS TEACHERS IN TOPEKA AND JUNCTON CITY ON EARLY READING STRATEGIES FOR AT-RISK CHILDREN. KU SERVES KANSAS.] KKAN Radio, Phillips CountyDozens and dozens of 60 sec advertisements
Radio BroadcastingKU Serves Kansas campaign • Small town newspaper • A heartbeat away • Keeping kids trim
How you can help • Suggest topics/provide information for 30 second radio ads that fulfill the message -- KU serves Kansas.We need 6 for the basketball season • Preferably, need ‘real people’ and ‘real places’ throughout the state that can be named in the ad. • Example: • BARBARA GRABBE OF HAYS IS AMAZED WHEN DR. GARY DOOLITTLE CHECKS HER VITAL SIGNS – FROM 300 MILES AWAY AT THE KU MEDICAL CENTER. SINCE HER CANCER SURGERY, SHE’S BEEN TREATED BY TOP CANCER SPECIALISTS AT THE K-U MEDICAL CENTER THROUGH KU’S TELEMEDICINE PROGRAM. LAST YEAR THIS TECHNOLOGY HELPED 2,500 KANSAS FAMILIES RECEIVE CARE AND STAY IN THEIR COMMUNITIES. KU SERVES KANSAS
How? Contact Frank Barthell at University Relations Email: fbart@ku.edu Call 864-8904
On Hold MusicTodd CohenInterim Director of University Relations
What is On Hold Music? Music and messages that plays: Whenever a caller is put on hold During the interval when a call is transferred During the interval when a caller is added to a conference call -- or a conference call is placed on hold
What do callers to KU hear now? ( ( (Nothing ) ) )
Why On Hold Music is a good idea According to national research*: The first impression people get of an office -- or university -- is from the telephone. 70 percent of all calls are put on hold. 52 percentof callers will hang up before they'd listen to 60 seconds of dead air. Call abandonment rates for people on hold with dead air are over 60 percent Music and messages on hold reduces caller hang-up by over 80 percent Callers are willing to increase the time they spend on hold by 120 percent when listening to music and messages More than 80 percent of callers prefer to hear music and information rather than just music. results: * survey by USA Business Telephone Today
Introducing KU On Hold Music Starting Oct. 1, the KU offices of University Relations and Information Servicesare making special Music On Hold available at no chargeto KU faculty, staff and office phones on the Lawrence campus. Muzak no! Rock Chalk Remix yes! KU Music on Hold features Rock Chalk Remix, which was created especially for this purpose and blended with KU public service messages.
How to sign up www.onhold.ku.edu • To subscribe, department representative may register your department’s telephone numbers to play Music on Hold. The Music on Hold registration page will prompt you for the representative’s KU ID. This is to enable NTS to send you e-mail to confirm your registration for this service and advise you when it will be added to your phone.
Next MeetingThursday, September 28, 200612:00 - 1:30 PMKU Endowment Association