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John Dyer Business & Technology Strategist TERENA dyer@terena 24 April 2014 TF-MSP Meeting

John Dyer Business & Technology Strategist TERENA dyer@terena.org 24 April 2014 TF-MSP Meeting. TERENA Community Satisfaction Surveys. John Dyer Business & Technology Strategist TERENA dyer@terena.org 24 April 2014 TF-MSP Meeting. TERENA Community Satisfaction Surveys. Customer.

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John Dyer Business & Technology Strategist TERENA dyer@terena 24 April 2014 TF-MSP Meeting

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  1. John Dyer Business & Technology Strategist TERENA dyer@terena.org 24 April 2014 TF-MSP Meeting TERENA Community Satisfaction Surveys

  2. John Dyer Business & Technology Strategist TERENA dyer@terena.org 24 April 2014 TF-MSP Meeting TERENA Community Satisfaction Surveys Customer

  3. First Survey • Baseline • 3370 invites – across all sectors • Nearly 20% response rate

  4. An input to TERENA Strategy

  5. Second Survey • GA members only

  6. Third Survey • GA members only

  7. 2014 Survey • TEC recommended an independent survey • Polled TF-MSP for experiences / recommendations • Invited 4 companies • 3 responses • Survey being prepared • Good contact and understanding of what is required • Intend to add value to previous surveys • Will deliver their report at October 2014 GA meeting

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