Ingram Micro Professional Services

1. Ingram Micro Professional Services John Redman Manager of Professional Services Operations January 11, 2013

2. Our Commitment to YOU: IM Professional Services enables PARTNERS to effectively deliver a broader portfolio of services and increase profitability by providing greaterVALUEto their clients. • Partner Benefits: • Increase Revenue • Increase Flexibility • Expanded Portfolio • Maximize Profitability • Be the Single Source Solution Provider • Greater Customer Loyalty

3. Supporting the Full Lifecycle of IT Assets Gain easy access to the expertise & resources necessary to compete in today’s marketplace. Plan Ingram Micro Service Network (IMSN) Onsite Professional Services (OPS) Ingram Micro Training Academy (IMTA) Implementation Ingram Micro Service Network (IMSN) Onsite Professional Services (OPS) IT Staffing Services Manage 3rd Party Warranties Remote System Administration (RSA) End of Life IT Asset Disposition (ITAD)

4. Ingram Micro Services Network • Extend Your Bench • Geographic reach: North American and International coverage • Technical skill set: Top in class certified engineers • Project Opportunities • National Deployments/Rollouts • Customizable – large and small jobs • Leverage the IMSN • Partnering with category experts • Augment & Maximize current capabilities World-Class IT Solutions Contractually protected environment Various Entry Points

5. Ingram Micro Onsite Professional Services (OPS) Category and Vendor Specific Solutions • Predefined and Customizable Scopes of Work • Completed within contractually protected environment • Augment current capabilities • Serve all of your customer’s needs

6. IT Staffing Services • Recruiting and Staff Augmentation • Proven highly qualified candidates • Screened and certified • Flexible Staff Options • Full-time direct placements • Temporary/Project placements • Temp-to-perm placements • Contract placements • Reasonable • Zero Upfront Costs • Competitively Priced • Candidates of All Skill Levels • Technical and Sales Save Time Build Profits Get the Most Flexibility Enjoy Responsiveness Have Complete Confidence

7. 3rd Party Warranty Services Coverage Options Standard Service (3-5 business days) Next Business Day 1 year, 3 year, 4 year, 5 year plans Customer Benefits Peace of mind on protected Investments Minimize down time during failure Availability and Accessibility Service Options Repair or Replace Accidental Damage from Handling (ADH) • Vendor Agnostic Category Options • Electronics • WhiteboxComputers / Whitebox Servers • Desktops / Notebooks / Tablets / Servers • Partner Benefits • Stay focused on future sales • Revenue and Margin opportunities • Reduced Costs (Support / inventory) • Stay Competitive • Increase customer loyalty

8. IT Asset Disposition (ITAD) Services Secure and Responsible Disposal of IT assets Cleanse devices of information Secure transport back to central processing facilities Recycle, Remarket, and Remanufacture • Benefits • Certificate of DoD Compliant Data Destruction • Certificate of EPA Compliant Disposal • Margin and Revenue Opportunities • Possible Uses • Hard Disk Drives • SD memory cards • Printers / Copiers / Scanners • Anything with an electronic signature…

9. Remote System Administration (RSA) Services Outsource support, development and migration tasks Available in On-demand or Subscription plans

10. System Integration Services Cloud Computing Solutions Predefined and Customizable Scopes of Work Completed within contractually protected environment Deliver the full solution to your customer Vendor Specific Solutions Compliment Cloud Services Sales Trusted and Experienced Providers Timely and Complete delivery Implementation and Post-Sales Support

11. Ingram Micro Training Academy (IMTA) Authorized Network Security Certification & Training Programs Exclusively lead through owned subsidiary – VPN Dynamics Designed for IT solution providers & end-user technical staff Benefits of Online Training Affordable, vendor-authorized training Guaranteed to run Re-sell to technical end clients at a 30% margin US & Canada Save 30% off retail to Ingram Micro customers

12. IM Professional Services Ingram Micro Services Network IM brokered solution provider network Standard hourly rates for labor services Onsite Professional Services Category and Vendor Specific Services SKU’s and Customizable SOW’s IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users

13. Information | Support | Order Professional Services Talia Love - market account rep talia.love@ingrammicro.com | x67247 Brad Banas - market account rep brad.banas@ingrammicro.com | x66686 Sean Herrington - imsn dispatcher sean.herrington@ingrammicro.com | 1(800)235-4128 John Redman - mgr of professional services operations john.redman@ingrammicro.com | x67014 • Refer to the following websites: • www.ingrammicro.com/professionalservices | www.ingrammicro.com/imta • Contact Professional Services team at • ProServices@IngramMicro.com | IMTA@IngramMicro.com 1(800) 456-8000 IMTA Michael Beach - market account rep michael.beach@ingrammicro.com | x66630 Jamie Kline - market account rep jamie.kline@ingrammicro.com | x65115