Ingram Micro Service Network (IMSN) Overview

1. Ingram Micro Service Network(IMSN) Overview

2. Ingram Micro Service Network |IMSN • Purpose of this presentation • This presentation is designed to give a high level overview of IMSN. This should be shared within your organization to those that are unfamiliar with the network, and can also be used to present your organization’s service capabilities to customers. Case studies are also available for you to share.

3. IMSN | Value Proposition • Competitive Differentiator to win more business • Expand Technical Competency • Extend Geographic Reach • Minimize risk & cost of new technology/markets • Easy, safe, high quality service delivery for any stage of an IT asset’s lifecycle • Increase your own Profitability

4. Forward-Looking Statement • Certain comments made in this presentation may be characterized as forward looking under the Private Securities Litigation Reform Act of 1995. • Those statements involve a number of factors that could cause actual results to differ materially. • Additional information concerning these factors may be found in the Company’s 2011 Annual Report on Form 10-K and the Company’s Q3 Quarterly Report on Form 10-Q under “Item 1A” and in future filings with the SEC. Copies are available from the SEC, the company website or Ingram Micro Investor Relations.

5. Ingram Micro: A World Leader In IT The world's largest provider of technology products and services • 2011 annual revenues: $36.3 billion* • Approximately 15,500 associates* • Customers in approx. 145 countries* • 105 distribution centers worldwide* • Operations in 25 countries • No. 81 on 2012 Fortune 500 list • Diverse capabilities in complementary adjacencies and services • Only global broad-based IT distributorwith significant, multi-country Asia-Pacific presence • Global corporate responsibility focus *As of fiscal year 2011 30+ years experience in IT distribution

6. The Integral Bridge Between Vendors And Resellers… More than 1,300 Vendors | More than 190,000 Resellers Sales and Marketing VARs: SMB, Enterprise & Government Financing Technical Support Retail eTail Inventory Management Vendor Relations Managed Services Ability to combine a wide array of technologies and products to create the optimum complete solution

7. Corporate Social Responsibility • Ingram Micro is committed to be a corporate citizen, one whose practices are good for our communities, environment, associates and business. • Our corporate responsibility objectives include: • Our Environment: Lead as an accountable corporation minimizing our company’s impact on the environment. • Our Communities: Be a positive influence in the communities in which we work and live. • Our Workplace: Maintain a rewarding, respectful and safe workplace for all associates. The world is not just where we do business – its where we live, play and raise our families.

8. What is the Ingram Micro Service Network (IMSN)? • North American services network that delivers onsite and professional IT services • Composed of top-tier solution providers • Members design, deploy, and support technology products and services • Support for the full lifecycle of an IT Asset

9. IMSN Partnership Infrastructure • Ingram Micro provides the infrastructure to support this “Platform for Partnership” • Contractually protected environment • Umbrella Non-compete & Confidentiality Agreements • The IMSN Team • IMSN Dispatch • Service Engagement Managers • Quality Control & Member Compliance resource • Web-based service management tool • On-line partner search and dispatching system • Support both US and Canadian currency • Billing mechanism • Flexible labor rates negotiable between two partners • Automated, on-line work order approval • Billing to partner’s net terms account with Ingram Micro

10. What is the Ingram Micro Service Network (IMSN)? • “Platform for Partnership” • Enables solution providers to partner with one another for professional services delivery • Help grow their business • Existing and new customers • Multiple categories and verticals • All geographies of North America • By partneringwith IMSN, Solution Providers • Increase their economies of scale • Enjoy flexibility and scalability of technical labor resources • Reduce service delivery costs

11. IMSN Coverage : U.S. and Canada • Support for cross-border and international transactions • Service billing in local country’s currency • Nightly currency conversion • Labor rates determined by country where work is performed • Monthly membership transaction fees billed in Canadian dollars • Automated billing to Canadian members’ IMpulse accounts

12. IMSN | Member Reach

13. IMSN | Resources • Over 600 solution providers with advanced service infrastructures and technical capabilities • Over 6,000 certified service professionals in 800 metropolitan markets across North America • Extensive technical delivery capabilities From desktop / server / printer support and basic networking to… • Storage / Content Management • Wireless / Mobility • VoIP, IP Surveillance, Convergence • Security • DC / POS • Digital Signage • Virtualization • System Integration Services

14. Cloud-based Dispatch Platform • Serves as foundation for VAR partnerships in IMSN • Enhanced Functionality and Ease of Use • Web-Based • On-line Work Order Approval & Billing • “Self-Service” - Multi-Level Member Access and Administration • Support of Canadian Currency • On-Line Member Profile Administration • Geo match search capabilities at the company level, based on technical capabilities and skill sets • Assign service cases to one, many or all!

15. Why Use a Hosted Dispatch solution? • Documentand view the transaction via the Online Portal • Current and Archive Record keeping • Detail the communication strings during engagement • Upload and store attached SOWs, Change Orders, Installation check-lists, sign-off docs, etc. to the specific work order • Simplified and centralized billing management

16. What Sets Our Members Apart? • Unique Solution-Provider-Delivered Service Model • Investment in infrastructure and training • Understand importance of building and maintaining customer relationships • Vertical market expertise and local market knowledge • Quality • Professional, business-grade solution providers -- not freelance “hired guns” • SLA-driven model with oversight by the IMSN Dispatch team • Quality and compliance subcommittees • End-user customer satisfaction surveys • Consistent Service Delivery • Standardized pricing – pre negotiated rates w/ flexible pricing capabilities • Billing and invoicing controls throughout transactions

17. What Sets Our Members Apart? • Access to Industry-Leading Technology Expertise and Service Capabilities • Not simply break/fix service for desktops and peripherals • Pre- and post-sales professional and consultative services • Solution providers sell and support leading-edge technology solutions • Technology experts identified within the following in-demand skill sets: • Server and Networking Technologies • Digital Signage • Health Care • Security • Virtualization • Web Security • Unified Communications • High Performance Computing

18. What Sets Our Members Apart? • Customer Satisfaction • Customer-satisfaction surveys on all cases within 72 hours of completion • Servicing partners are measured on • Response time, • Technical capabilities • Professionalism • Communication • Service Providers must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale) • IMSN consistently scores on par with, or above, the national average satisfaction ratings

19. IMSN Program Benefits • Benefits: • Expand your services practice nationally and internationally • All transaction are documented for record keeping purposes • All partners complete activity under the strict non-disclosure and non-compete protections • Eliminate A/R and A/P setup and processing between partners • IMSN Dispatch to support internal “dispute arbitration” amongst partners • Roll-out multi-location / multi-party projects more efficiently • Potential for case studies / success stories in Ingram Micro and industry publications • Efficient support of your end user customers • Effective and efficient project management processes

20. IMSN Program Benefits Continued • Allows you to control costs and test out new technologies without investing in the up-front infrastructure • Win additional business by being identified as a technology expert within the IMSN • Fortune 100 infrastructure to support VAR needs • Contractually protected environment • IMOnsite web-based software platform • IMSN team of resources (the human element) • 100-percent channel-focused • IMSN members can be leveraged bynon-members, with the same protections and processes in place!

21. IMSN Workflows • Interested IM Partners complete and return Program Agreement, Partner Profile, and NDA to IMSN Dispatch team • IMSN Dispatch team creates profile in online dispatch portal • IMSN members update profiles in the dispatch portal detailing: • Company level authorizations • Individual certifications • Geographic areas of coverage • Lead partners submit service requests and assign them to service partners • IMSN Dispatch also available to assist dispatching service requests • Service partners follow SLA’s for responding to, dispatching and closing service requests

22. IMSN Workflows Continued • Upon validation of completion, Ingram Micro processes debits and credits to IMSN members terms accounts • IMSN Dispatch surveys end users to complete customer satisfaction surveys

23. When IMSN Comes in Handy • Typical IMSN Service Requests • Site surveys and assessments • Multi-site deployments • Installation / On-site configuration • Large implementation, upgrade, or refresh projects • Ad hoc break/fix service incidences • Scheduled / preventative maintenance • Specialized and advanced technologies • Flexibility for all service opportunities • One site at a time vs. hundred of sites • One hour of service vs. dozens of hours • One body per location vs. handful of techs

24. IMSN Support & Resources • IMSN Dispatch • Staffed 8am – 5pm EST, Monday – Friday • Supervisory support after hours and on weekends • IMSN Business Development Managers • Resources available to help you win business • Help train internal organization on the value of IMSN • Project Deployment Services • Assistance with large scale rollouts • New Member Conference Calls • Fourth Thursday of each month 2:00pm ET / 11:00am PT • Dispatch Portal Training led by IMSN Dispatchers

25. IMSN Business Development Kit • Information and Resources to help you build a Professional Services Practice at: www.ingrammicro.com/professionalservices • White Labeled Collateral: • IMSN presentations • Case studies • Marketing Collateral • Online Dispatch Portal accessible at: https://imonsite.ingrammicro.com

26. IM Professional Services Ingram Micro Services Network IM brokered solution provider network Standard hourly rates for labor services Onsite Professional Services Category and Vendor Specific Services SKU’s and Customizable SOW’s IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions 3rd Party Warranty Services Private label product protection Variety of Coverage Options IT Asset Disposition Services Secure and responsible disposal Removes liabilityfor information Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users

27. Information | Support | Order Professional Services Talia Love - market account rep talia.love@ingrammicro.com | x67247 Brad Banas - market account rep brad.banas@ingrammicro.com | x66686 Sean Herrington - imsn dispatcher sean.herrington@ingrammicro.com | 1(800)235-4128 John Redman – mgr. of professional services operations john.redman@ingrammicro.com | x67014 • Refer to the following websites: • www.ingrammicro.com/professionalservices | www.ingrammicro.com/imta • Contact Professional Services team at • ProServices@IngramMicro.com | IMTA@IngramMicro.com 1(800) 456-8000 IMTA Michael Beach - market account rep michael.beach@ingrammicro.com | x66630 Jamie Kline - market account rep jamie.kline@ingrammicro.com | x65115