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Facilities Management Unit 2012 Staff Survey Results – High level summary

Facilities Management Unit 2012 Staff Survey Results – High level summary. FMU OVERALL EVALUATION. 2011 2012 Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support 766 UniSA staff completed the survey. General Services.

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Facilities Management Unit 2012 Staff Survey Results – High level summary

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  1. Facilities Management Unit2012 Staff Survey Results – High level summary

  2. FMU OVERALL EVALUATION 2011 2012 • Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support • 766 UniSA staff completed the survey

  3. General Services

  4. OVERALL EVALUATIONSECURITY SERVICES • Noticeable improvement in satisfaction coupled with an increase in perceived importance

  5. OVERALL EVALUATIONPRINTING AND DOCUMENT SERVICES • Noticeable reduction in the level of perceived importance • Significant increase in utilisation within the survey group (387 in 2012 compared to 237 in 2011)

  6. PRINTING AND DOCUMENT SERVICES • Perception of ‘value for money’ continued to be the lowest rated question in 2012

  7. FACILITIES MAINTENANCE SERVICESCSR SATISFACTION • General satisfaction with the CSR system is high at 7.9 • The key opportunity which will improve this service relates to communication advising the status of a request

  8. CLEANING SERVICES • Cleaning services satisfaction closely aligned with the ratings received in 2011

  9. OVERALL EVALUATIONCHAUFFEURED LIMOUSINE AND FLEET / POOL VEHICLES • Satisfaction improved for both components of this service, whereas importance remained stable

  10. FACILITIES MAINTENANCE SERVICESROOM BOOKINGS & FACILITIES HIRE • Room bookings staff are perceived as being very friendly and polite • A consistent improvement in satisfaction across all categories has been noted in the 2012 survey

  11. OVERALL EVALUATIONSTAFF PARKING • Respondents were isolated to Mawson Lakes and Magill campuses • Satisfaction increased across all aspects of parking for 2012, although pay and display respondents noted difficulties in obtaining a parking space when needed

  12. Refurbishments

  13. REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS • Sample sizes were relatively consistent across groups • Mawson Lakes staff were consistently less satisfied across all aspects related to refurbishment

  14. REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS – MAWSON LAKES • Verbatim comments elude to the need to manage communication across the ‘communication chain’; with particular focus on ensuring managers communicate changes/impacts and involve staff in the design process

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