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H.R Principles

H.R Principles. Interpersonal Relations. Interpersonal Relations. Have a genuine smile Don’t criticize, condemn, or complain Give honest and sincere appreciation Be genuinely interested in other people. Interpersonal Relations. Be a good listener and encourage others to talk about them

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H.R Principles

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  1. H.R Principles Interpersonal Relations

  2. Interpersonal Relations • Have a genuine smile • Don’t criticize, condemn, or complain • Give honest and sincere appreciation • Be genuinely interested in other people

  3. Interpersonal Relations • Be a good listener and encourage others to talk about them • Make other person feel important and do it sincerely • Remember that a person’s name is to him the sweetest and most important

  4. Interpersonal Relations • Acknowledge others point of view • Being fair and considerate – Tolerant • Make allowance for other moods • Don’t dismiss or belittle others

  5. Interpersonal Relations • Be compassionate and forgiving • Practice tough empathy • Use etiquette • Say with your permission…

  6. Interpersonal Relations • If you don’t mind… • With due respect… • Don’t burn all the bridges

  7. Interpersonal Relations • Don’t focus on who is right and who is wrong • Focus on what is right and what is wrong • So put the person out and stay focused on the issue

  8. How to win People to your way of Thinking • The Only way to get the best of an Argument is to avoid it • Show respect for the other person’s opinions. Never say, “ You’re wrong” directly • If you are wrong, admit it quickly and emphatically • Begin in a friendly way

  9. How to win People to your way of Thinking • Let the other Person saying “Yes, Yes” immediately • Let the other person do a great deal of talking • Let the other person feel that the idea is his or hers • Try honestly to see things from other person’s point of view

  10. How to win People to your way of Thinking • Be sympathetic with the other person’s ideas and desires • Dramatize your ideas • Appeal to the nobler motives

  11. ‘Transactional Analysis’ and the ‘Gap’. Ego States… • Parent • Adult • Child

  12. LIFE POSITION • I AM OK, YOU ARE OK • It is give and take policy • Delegates authority • Expresses with confidence • Mutuality, trust, cooperativeness • This should be the chosen position • 2.I AM OK, YOU ARE NOT OK • Feels victimized • Blames others • They feel they are right • Lacks trust and Confidence • Not recognizes others intelligences & talents • Will delegates authority

  13. Life Position 3. I AM NOT OK, YOU ARE OK • They feel powerlessness • Always grumbles, unpredictable & erratic behavior • Inferiority complex. 4. I AM NOT OK, YOU ARE NOT OK • Helplessness • Not interested in life • Feels life is not worth living • Suicide tendency prevails • Seriously neglected by parents & brought up servants

  14. Therefore let us improve our skills and positive attitude to improve life position and mind positions viz., I AM OK, YOU ARE OK It is give and take policy Delegates authority Expresses with confidence Mutuality, trust, cooperativeness This should be the chosen position OPEN SELF WILLING TO SHARE WITH OTHERS AND STRAIGHT FORWARDNESS

  15. Here comes…Understanding self and others Johari window

  16. Johari window

  17. FOUR TYSPES OF MIND POSITION

  18. What matters? A lot is !! • What you say & How you say • Are you submissive & docile? • Are you appealing & polite? • Are you aggressive & offending? • Are you authoritative/ bullish? • Are you sarcastic & indifferent? • Are you assertive & firm?

  19. COMMUNICATION(The Barriers – Originating from the Sender’s side) • Bad timing • Inappropriate medium or language • Inappropriate non-verbal communication • Inappropriate style, tone, gestures etc. • Too much or little (Failing to define message) • Aggressive or submissive • Message vague in sender’s mind • Relying on False assumptions like… Wednesday, March 12, 2014 19

  20. COMMUNICATION(The Barriers – Originating from the Receiver’s side) • Not paying attention • Preconceived notion about the speaker • Mind reading • Passivity • Selective listening • Interfering Wednesday, March 12, 2014 20

  21. Organizational Communication It happens everyday Wednesday, March 12, 2014 21

  22. Organizational Communication To Boss To Peers To Workers Tri-directional Wednesday, March 12, 2014 22

  23. Communication Upwards Communication Lateral Communication Flow Communication Downward Wednesday, March 12, 2014 23

  24. “If the words of the command are not clear and distinct, if orders are not thoroughly understood, the general is to blame”Sun Tzu Wednesday, March 12, 2014 24

  25. Communication in work place: What are the issues generally we find in work place?  Do we respond or react?  What is our goal & intention?  Is the problem a life size? So can we ignore micro issues???

  26. Communication with superiors Sending reports on time Giving feedback about your work and activities Seeking suggestions, directions & approvals How am I responding to superior advices Am I receptive or reactive

  27. Communication with superiors Do I take my superior into confidence & be transparent in the work place Do I discuss objectively to sort out issues or differences amicably

  28. Communication with peers Do I collaborate or compete Do I seek & share best practices Do I maintain good interpersonal relations Will I appreciate good in my peers

  29. Communication with subordinates Do I engage & empower people What are the motivational tools I use Do I communicate goals & objectives clearly Is my communication is encouraging & non threatening Is my communication assertive & not aggressive Delegation -> Review -> Feedback

  30. Creating Space There should not be communication gap Please phone up now, your near or dear one with who, you had a strained relationship And express sorry and thank him for whatever good he/she had done.

  31. Engage in a healthy dialogue Sit across and discuss to sort out but no argument  So how can we improvise our approach?  Understand – Acknowledge – Show Concern  Don’t make any offending statement

  32. Engage in a healthy dialogue Focus on the issue and not on the person Be courteous and warm Focus on what can be done and not on what can’t Focus on solutions & avoid blame game Be generous with thanks & Genuine compliments Empathize Use plenty of ‘we’. It fosters partnership

  33. Instead of outright ‘No’ Identify 3 requests those you can’t meet. Instead of outright ‘No’, figure out a suitable alternative without hurting.

  34. Instead of outright ‘No’, figure out a suitable alternative without hurting. I would be glad to offer you… but the pricing policy doesn’t allow us to… I am afraid that it wouldn’t be possible… How about these alternate choices… I am sorry that will not be possible bcz…

  35. What About Your Questions?? • Thank you

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