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Information Integration in A Banking Environment -Present and Future

Information Integration in A Banking Environment -Present and Future. C. N. Ram (Head IT, HDFC Bank). Enterprise Information Integration.

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Information Integration in A Banking Environment -Present and Future

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  1. Information Integration in A Banking Environment -Present and Future C. N. Ram (Head IT, HDFC Bank)

  2. Enterprise Information Integration • EII is the integration of data from multiple systems into a unified, consistent and accurate representation geared toward the viewing and manipulation of the data. Data is aggregated, restructured and relabeled (if necessary) and presented to the user.

  3. A Definition • Information management is the handling of information acquired by one or many disparate sources in a way that optimizes access by all who have a share in that information or a right to that information. Wikipedia

  4. My Own Definition • To consistently provide information (WHAT) to the business entity (WHO), WHERE it is usable, in the time (WHEN) it is required, with accuracy and security (HOW) and with the speed that is necessary, to conduct business (WHY) in the most optimum manner possible.

  5. Business Purpose • Make money • Keep Stakeholders happy

  6. The Stakeholders

  7. Information Requirement • Financial MIS • Operations • Management MIS • Customer Service • Customer Insight • Regulatory

  8. Challenges • Easy availability of accurate customer data • Duplicate Customer Data • One view of the customer • Disparate systems • Every vendor at the center of the universe • No usage of Standards • Change is costly

  9. Challenges • Changing tyres in a moving car • Budgets • Lack of vision / lack of support • Building data is time-consuming • Information Lifecycle Management • Customer loyalty

  10. Evolution - Information Manual Core Banking Data Warehousing Business Intelligence Enterprise information Integration

  11. Response to Challenges • SOA • On-line Datawarehouse • Technology • IT Governance • IT Management • Credit bureau • KYC / AML

  12. What does the Future hold? • Speed and accuracy is of the essence • Partnership • Greater customer insight • Input from Credit Bureaus • Ability to assimilate unstructured data • Integration of voice/video

  13. The Last Word! • We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run“ John Swainson, CA

  14. The Pizza Story

  15. Thank You!

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