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Capita’s consulting business capita.co.uk/consulting

May 2013 Andy Shenstone / Julie Tolley Education Market Director, Capita plc & Director Education, Consulting. Capita’s consulting business www.capita.co.uk/consulting. Where does Capita touch UK HE?. Market dynamics. Market Dynamics. Our response.

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Capita’s consulting business capita.co.uk/consulting

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  1. May 2013Andy Shenstone / Julie TolleyEducation Market Director, Capita plc & Director Education, Consulting Capita’s consulting business www.capita.co.uk/consulting

  2. Where does Capita touch UK HE?

  3. Market dynamics Market Dynamics Our response

  4. Rationale for partnering – an ‘Inflexion Point’? • Economic rationales • Cost reduction (cost reduction / outcome, less FTE costs) • Reduce leverage (reduce debt on balance sheet, private finding of public infrastructure) • Increased revenue • Capacity management (scale and share across multiple customers) • Delivery rationales • Simplicity • Risk transfer • Increased service outcome – competitive advantage • Lack of skills / resources

  5. The offering • Flexible • Choice of services and delivery options • Standard support service offerings such as HR, Finance and FM • Services unique to the HE sector including registry, student services and careers advice • Clients will be able to buy complete services or individual service elements • Onshore, near shore or offshore • Commercials • Choose any combination of service offerings - £ will be more attractive, where a broader range of services are purchased • In addition other potential commitments will also be made available: • Student attraction / retention / employability • Graduate jobs • Student satisfaction and associated league table positioning

  6. Services Front office • VLE • Library services • Foreign student • Academic registry • Marketing & UK recruitment • Academic development and review • Centre for excellence in learning and teaching Back office • Estates • Finance • Health and Safety • Human Resources • Planning Office • Secretary's Office • International offices • Student services • Information technology • Business development • services • Entrepreneurial development • Research funding • Improved retention • Specific requirements of universities 6 Commercial in Confidence

  7. New contracts in 2013 • University of Strathclyde - Strategic Technology Partnership • Will include a ‘Wider Contribution Fund’, through which Capita and our partners (IBM, Dell, Apple) will fund research, teaching and knowledge exchange activities • Research studentship (PhD, fees + stipend) and student placements • Cash bursaries for eligible socially disadvantaged students • Funding for equipment to set up computer clubs in local schools • Cabinet Office – ‘Best Management Practice Portfolio’ • JVCO with Cabinet Office • Commercialising IP (Prince 2, MSP, ITIL) • IP advisory service to SMEs and new services • Multiple universities aligned to enable domestic and overseas provision

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