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SecurColor Operator Training

SecurColor Operator Training. Summer 2010. Agenda. Introductions Open the Box and Printer Setup Installing the C3400 Printer Driver Ink initialization Loading Media & Calibration Product Overview C3400 Basics Media settings and gap detection Ink Cartridge overview & Replacing Ink

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SecurColor Operator Training

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  1. SecurColor Operator Training Summer 2010

  2. Agenda • Introductions • Open the Box and Printer Setup • Installing the C3400 Printer Driver • Ink initialization • Loading Media & Calibration • Product Overview • C3400 Basics • Media settings and gap detection • Ink Cartridge overview & Replacing Ink • Understanding Auto Ink Detection (AID) & Cleaning cycles • Printer Driver Overview and Settings • Overview of favorite settings • Favorite setting BSF file • Importing and Exporting BSF • Trouble Shooting • Mapping LED Indicator Lights to Printer Issues • How to Run Firmware Version Self Test • Firmware Update Process • Middleware Setup • Conclusion • Q & A 2

  3. Getting Started Open the Box and Printer Setup 3

  4. Open the Box and Get Started Open the Box Read Documentation Remove Printer Connect Power Cord Connect the printer to the PC via USB or Ethernet Install Printer Driver Go to www.epsonexpert.com Create Login and Password Get confirmation from Epson Expert (2-3 min) Download C3400 Driver

  5. Download Product Support Materials Materials posted on: pos.epson.com epsonexpert.com Available for download www.pos.epson.com

  6. Printer Setup and Initialization Printer Setup and Initialization Remove & load the roll of gap media provided in box Turn on printer Load a new ink cartridge Ink initialization will take approximately 8 minutes to clean heads and fill ink lines DO NOT INTERRUPT THIS PROCESS or open media or ink doors After ink initialization complete, LED stops blinking Set media detection

  7. Getting Started cont. Ink Initialization Ink initialization

  8. Getting Started cont. Loading Media Loading Media & Calibration Open media door Place media roll print side up Paper guides adjust to correct media width Printer vacuum holds media down for inkjet head Set media detection mode in driver for gap detection for die cut or continuous

  9. Product Overview Media Media types and settings Gap detection & black mark

  10. Recommended Media Guidelines Epson is working with leading manufacturers to develop unique label media that provide great, instant-dry images that stand up to water and alcohol-based cleaners when used in the SecurColor printer. These media are approved by Epson but available from a variety of suppliers to make it easy for you to get the shapes, sizes and quantities you need. "Epson Approved" label media for the SecurColor inkjet printer include: 50# Premium Plain Paper Label Matte Coated Paper Label 3 mil Polypropylene label The SecurColor inkjet label printer features special inks that dry quickly and resist water on plain paper. Non-approved inkjet, inkjet/laser or thermal transfer paper labels may provide limited performance in the printer. Coated direct thermal and thermal transfer paper labels and all film/synthetic labels not approved by Epson for the SecurColor printer are not recommended and may actually damage the printer. You can learn more about Epson Approved media for the SecurColor printer and the companies that supply them at http://pos.epson.com/healthcare/colorpartners.htm

  11. Product Overview C3400 Basics 11

  12. Product Overview Front Printer orientation front Media & Ink Door Optional paper tray Power button Control Panel LED Display

  13. Product Overview Back Printer Back Paper feed back Communication Interface connector/s USB Ethernet AC Adapter

  14. Product Overview cont. Print Resolutions Print Resolutions Settings Specify quality Determine speeds Open Driver, Properties, Printing Preferences Select Print Quality Level 1, 2, or 3 Level 1 Level 2 Level 3

  15. Product Overview: Ink Ink Cartridge Pigment based ink Superior resistance to liquids 3 Color Composite Black 3 color ink ports Waste Tank port Collects cleaning cycle waste Replace cartridge if waste tank is full

  16. Low Ink Notification Ink notification for open cover Low ink and Replace Cartridge notification When replacing ink cartridge, print job remains in the print cue and will continue printing after replacement is inserted

  17. Product Overview: Replacing Ink Insure ink cartridge cover is closed Remember if a cartridge has a full waste tank, it can not be used. Replace with a new cartridge.

  18. Understanding AID SecurColor uses Auto Ink Detection (AID) to insure ink nozzles are not clogged and are always ready to print If a clogged nozzle is detected, printer will begin cleaning cycle to unclog nozzle/s Periodic cleaning cycles occur depending on use When printer is idle, or shut down, print head is capped to prevent clogs Head capped During AID

  19. Optional High Reliability Mode • High Reliability Mode • Insures that nozzle detection occurs for each label • Prevents missing dots due to clogs • Notifies Users of potential clog and cleaning • Can be set to void labels where clog suspected or pop-up window requesting user to keep label or reprint • Print speeds will be impacted by approximately 5-8 seconds

  20. High Reliability Mode 1. Go to the Maintenance and Utilities tab. 2. Select Missing Dot Operation Settings 3. Select High Reliability Mode 4. Click Ok

  21. High Reliability Mode Continued

  22. Driver Overview & Settings

  23. Importing/Exporting Settings To export settings to use repetitively, create BSF file Select Export Settings to Export Select Import Settings to Import into printer

  24. Favorite Settings cont. Save your settings Follow Import Settings step to Import and save Click OK

  25. Trouble Shooting

  26. Trouble Shooting & Support • Mapping LED lights to issues • Paper Jams • Media error • Ink out & low ink status • Power off procedure • Self Test for Current Firmware Version • Updating Firmware

  27. Trouble Shooting: LED Lights Printer part names & LED Lights

  28. Trouble Shooting: LED Lights cont. Map lights to error type/resolution

  29. Checking & Setting Dip Switches DIP switch settings Refer to manual for details on resetting Rear feed labels for larger roll size, use #3

  30. Self Test

  31. Firmware Update 1. Make sure the printer is connected. 2. Run the exe 3. Click yes on the License Agreement 4. Once the utility is ran, it searches for connected USB or Ethernet devices 5. Click on the found TM-C3400 6. Click Update Device 7. Once the update is complete click ok 8. Close the utility

  32. Trouble Shooting: Paper Jams • Open media cover • Remove media • Remove any paper or labels inside printer • Check print head and media sensor • Insert media • Printer will performing a cleaning • After cleaning, green light should illuminate

  33. Advanced Features 1. Go to Driver Utilities tab. 2. Select Driver Preferences 3. Select Use Epson Status Monitor 3 and Enable the advanced function on “Maintenance and Utilities” tab 4. Click ok 5. Click ok on the Driver Utilities tab 6. Re-open the driver

  34. Technical Support • If you are not able to resolve a support issue with an end user, you can contact our Advanced Product Support team. • 562-276-1314, Option 3

  35. Conclusion • Refer to User Manual for basic operation & trouble shooting or Technical Reference Guide for in-depth (TRG) information • Use Favorite Settings to save setup time • Contact Epson Advanced Product Support for escalated help desk issues

  36. Setup for Middleware

  37. Middleware Setup Instructions • Bar Tender • Niceware • Code Soft • Loftware

  38. Bartender/SecurColor Setup Label Setup • Go through the Label Format Wizard • Select your Epson TM-C3400 printer from the list

  39. Specify Label size Select the media size that will be used for printing Bartender/SecurColor Setup

  40. Specify Margins Specify all margins to 0 Bartender/SecurColor Setup

  41. Bartender/SecurColor Setup Verify Rows and Columns • Specify Rows and Columns to 1

  42. Bartender/SecurColor Setup Label Size • Make sure Set Manually is not selected

  43. Bartender/SecurColor Setup Label Settings • Verify media settings • Click Finish

  44. Bartender/SecurColor Setup Verify printer and layout settings • Click the print icon on the toolbar • Click Document Properties • Verify driver settings andbartender label settings match

  45. NiceWare/SecurColor setup Label Setup • Go through the Label Setup Wizard • Select your Epson TM-C3400 printer from the drop down list

  46. Specify Label size Select the media size that will be used for printing NiceWare/SecurColor setup

  47. Specify Label Dimensions Input dimensions of label with 0 margins and 1 Column and 1 Row Continue through screens and click Finish NiceWare/SecurColor setup

  48. NiceWare/SecurColor setup Verify Printer settings • Click File > Label Setup > Print Setup • Verify Printer and Size are correct • If they are incorrect, click on Properties and make the correct changes

  49. NiceWare/SecurColor setup Printer Settings Selection • On the designer screen, right click the label in an empty area and select Label Setup • Make sure the option to Use default printer settings from the printer driver is selected

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