Arbitration LPO Solution

1. Arbitration LPO Solution Prepared By Zeta Intelex Presented By: Suhasini Sakhare Phone: +91-712-2249801 Email: suhasini.sakhare@zetaintelex.com

2. Framework • LPO – How Its Done • Arbitration Legal Support Tasks Which Can Be Outsourced • General Legal Support Tasks Which Can Be Outsourced • People Who Will Deliver • How Will They Deliver – Legal Research Example • Minimum Technology Requirements At The _ Law Firm • Additional Technology Requirements Depending On Arbitration Legal Support Tasks Outsourced • Additional Technology Requirements Depending On General Legal Support Tasks Outsourced • Concerns • How To Share Information • How To Manage Assignments • How To Manage Communication • Next Steps • Contacts

3. LPO – How Its Done

4. Arbitration Legal Support Tasks Which Can Be Outsourced • Maintaining And Managing Databases Of Disputes • Overall Case File Maintenance Online • Responding To Administrative Requests • Emails • Standard Letters • Retrieving Documents In Response To Discovery Requests • Preparing Documents/Exhibits For Administrative Hearings/Mediations • Legal Research • Transcription, Classification & Indexing Of Input Documentation • Drafting First Cuts • Marking Up Under Supervision

5. General Legal Tasks Which Can Be Outsourced • Document Transcription • Document Management • Legal Research • Drafting Standard Letters • File Reviews • Completeness • Obvious Exceptional Complications • First Drafts Of Non Standard Documents

6. People Who Will Deliver • Team Of Indian Lawyers • Top Tier With __ Experience • Middle Tier Experienced In LPO • Entry Tier Experienced In Immigration & Litigation • Excellent With Maintaining Data & Documents • Work As Per Process • Trainable In ____ Immigration Basics • Excellent Communication Skills

7. How Will They Deliver – Legal Research Example

8. Concerns • How To Share Information Between: • Your Firm • Us • The Client • How To Assign And Manage Assignments • Scheduling • Quality • How To Ensure Good Communication • Consistency In Style • Nuance

9. How To Share Information • Networked Secure Servers • Co-ordinate Communication Using Outlook • Pre-marked File Folders In Shared Drives • Expected Responses Set Initially • Monitored From Both Sides • Monitored At Set Frequency • Microsoft Access • Assign Tasks • Set Deadlines • Keep An On-going Record Of The Immigration Case

10. How To Manage Assignments • _ Law Firm • Creates A New Client Folder In The Shared Drive • Assigns A Task • Explains In The Client Log • Sets A Deadline • Offshore Service Provider • Logs In • Retrieves Work • Carries Out The Tasks • Escalates Exceptions • Receives Exception Solutions • Completes The Task • Submits For Review • Informs • _ Law Firm • Resolves Escalations • Reviews • Coordinates With The Client

11. How To Manage Communications • Set Templates To Ensures Consistency • Memos, • Email Messages, • Letters, • Other Communication With The Client. • A Shared Flowchart Of Work • Training Offshore Staff • Ensuring They Work Appropriately • Case Maps • Communication Logs • Instructions Around Exceptions

12. Minimum Technology Requirements At The UK Law Firm • Networked PC For Each Lawyer • Office Network Technology • Networked Printers • Common Electronic Format • Easy Digitization • Easy Transmission • Compatibility Issues Reduce

13. Additional Technology Requirements Depending On Legal Support Tasks Outsourced • Responding To Administrative Requests • No Additional IT Requirements • Better Supported If Case Management Software Is Used • Retrieving Documents In Response To Discovery Requests • Standard e Discovery Tools & Platforms • Preparing Documents/Exhibits For Administrative Hearings/Mediations • No Additional IT Requirements • Better Supported If An Off The Shelf Dictation Software Is Used • Still Better Supported If Case Management Software Is Used • Maintaining And Managing Databases Of Disputes • Data On New Cases Would Need To Be Online • Case Management Software Is Optional • Overall Case File Maintenance Online • Requires Case Documents To Be Routinely Scanned

14. Additional Technology Requirements Depending On Legal Support Tasks Outsourced • First Drafts Of Non Standard Documents • No Additional IT Requirement • Legal Research • No Additional IT Requirement • Document Transcription • No Additional IT Requirement • Is Better Supported If Any Off The Shelf Dictation Software Is Used • Document Management • Requires Documents To Be Routinely Scanned • Drafting Standard Letters • Requires Documents To Be Routinely Scanned • Requires A Case Management Solution In Place • File Reviews • Requires Documents To Be Routinely Scanned

15. Next Steps • Your Preferences • Detailed Proposal From Us • Visit To Your Offices, As Required • Visit To Our Site, As Required • Extensive Interaction On Email/Skype/Phone • Pilot

16. Questions & Contacts Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Ms. Suhasini Sakhare – Business Unit Head Suhasini.sakhare@zetaintelex.com Mr. Ricky Chopra – Vice President, International Business Development Ricky.chopra@zetaintelex.com Zeta Intelex, A Division Of Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetaintelex.com