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Dive into the complexities of decision-making in high-pressure situations, exploring risks, consequences, and human frailties. Learn effective strategies for risk assessment, ensuring robust project management and successful outcomes. Discover the importance of training, assessment, and practice in decision-making processes. Stay ahead of potential problems by understanding and mitigating risks intelligently. Explore the impact of supervision on human error in challenging environments. Get insights from expert practitioners and develop a proactive approach to decision-making.
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‘WHAT IF ..…?’ MANAGING THE RISKS THAT COME WITH HAVING TO MAKE DECISIONS Gp Capt Andy Ebdon RAF
A Loose Article in the Aircraft - Ground Cooling Door Actuator Clevis Pin DECISION Can it fly? The rules say not, but…… Risk - Consequence – Pressure How does a Human decide?
SO WHAT IS RISK AGAIN? • Consequence • Lives • Injuries • Loss of property • Cost • Reputation • Probability • Risk Generation in Human Terms?
HARRIER GR9 UPGRADE SUCCESSFUL PROJECT MANAGEMENT • Robust, sophisticated approach to Project Management Risk • Partnered working – Shared Risks • But ……… Vulnerable to Human Frailty • Losing control – and knowing it • Finding out why • A simple fix
GETTING AHEAD OF THE PROBLEM • Principles not difficult • What could go wrong? • What could be the impact? • How likely is it? • But in terms of Decision Making how do you know what decisions you might have to make, what the options could be and which choices would be in error? • Just what are the risks?
IDENTIFYING RISK – IS IT REALLY THAT DIFFICULT? • Research into Impact of Supervision on Human Error in Aircraft Maintenance • Expert Practitioners very keen to talk about risks • Management Pressures • Policy Changes • Distractions • Night work (Fatigue!) • Personal Characteristics • Time Pressures • But these aren’t risks!
SOME THOUGHTS ON WHAT COULD BE DONE • A 3 Stage Process • Training • Risk Assessment • Practice • Focussed on Decision Making • As Objective as Possible
TRAINING • Aim at those likely to be called upon to make the most significant decisions. • The Nature of Human Error. • Influencing Factors – in the local context. • Decision Making.
RISK ASSESSMENT • By Expert Practitioners – the Deciders. • Individually first, then as groups. • Start with Undesirable Outcomes – not Influencing Factors. • Set Parameters for Consequences and Probability. • Consider Consequences. • Consider Probability – how Vulnerable to Influencing Factors? • Grade the Risks.
PRACTICE • Business Continuity Planning from a Human Perspective. • Disaster Exercises. • ‘War Gaming’ and the ‘Command Post Exercise.’ Hope for the Best – but Prepare for the Worst!