Europe It’s a single 112 in 27 Member States

1. EuropeIt’s a single112in 27 Member States Gary Machado (EENA)

2. 1991– Council Decision 91/396/CEE Common market, free movement of people, therefore access to emergency services through a single number 112 all over the EU. ...1999 – Creation of EENA: promote knowledge and efficient use of the 112 by gathering al the actors involved (industry, emergency services and civil society) ...2007, 16 years after: reasons of a non-harmonized 112– 112 TOP DOWN decision VS 911 BOTTOM UP decision – 2 componants (Telecommunications & Civil Protection), 2 different competences (European and national) – no proactive policy on this issue from the Commission side, only some MS’s(Finland, Sweden, Netherlands, Portugal, Luxemburg, Danemark and then the last MS’s joining the EU + Spain, Belgium) – no horizontal approach to deal with the “emergency telecommunications” issue 1-1-2 history

3. Specific networks Emergency telecommunications Authorities Authorities Alarm, TV Radio, sirens Grouped sms 1-1-2 Citizen

4. Figures • CGALIES, 80-100 million • Emergency calls • 40 million from gsm • 3,5 million bad caller location information  loss of time • 2,5 without caller location information no help sent • 5 000 more lives • and • 5 000 000 000€ • could be saved every year in EU • DECO en 2003…in Portugal • 1000 calls to the 112 evaluated • 15% Spanish and Portuguese • 20% French • 29% English • Never get help at all Between 15% et 30% of emergency calls are not handled appropriately or not at all What about 2/3 of Europeans who do not even know that 112 is available???

5. Citizen – Authorities, no standards Authorities – Authorities , no standards Authorities – Citizen , no standards In 2002, Directive 22/2002 Universal Service (article 26) Consolidation, caller localisation (recommendation) and information of the population on the existence and use of the 112 > EENA decides to lobby the MS’s on “emergency telecommunications issue” > complaints against MS’s for not transposing the article 26 on Dir 2002/22 (EC annonces in March 2007 European Court of Justice for 7 MS’s) > complaint against the EC for mal administration on the 112 issue (condemned by European Ombudsman) > petition to the European Parliament (becomes a political priority in February 2007) Emergency telecommunications

6. Major event in partnership with the first edition for GOVSEC Europe Exhibition area (commercial - GOVSEC) Conférences (lobby - EENA) “European Security & Safety Summit” Under the patronage of the EC (Commissioner Stavros Dimas) In collaboration with NENA, E9-1-1 Institute, ETSI Objectives Technical feasability Added value of all the applications on the 112 chain Return of experience on specific projects with prof. users and industry Funding opportunities Evaluation of social and financial impacts with the enhancement of emergency management (regulation) Conclusions expressed by MEP’s …after two successful high-level conferences European Security and Safety Summit, Brussels, 6th & 7th June 2007

7. EENA about to start a European project with the objectives: to assess the current socio-economic impacts of intervention delays to evaluate the social, human and financial benefits from a proper implementation of the regulation, also through the use of ICT More information: info@eena.org Measuring socio-economic impacts of intervention delays in emergencies (SEIDE)

8. To put the “emergency telecommunications” issue into the political agenda Objective will be To play a support role to the MEP’s who committed to this issue by setting up a global agency for emergency telecommunications Challenge was Tomorrow

9. Thank you very much for your attention! Please have a look at: www.112petition.eu & Promote the initiative!