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Welcome

Welcome. Rachelle Smith PrePay Solutions Co-Chair UKGCVA. Welcome. New Member allpay First Data Smartbox Smart Plastic Cards. Guests Amazon Carlson Europe Corporate Innovations Dunelm Luminescence The Royal Mint. Conference. Wednesday 21 st April 2010

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Welcome

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  1. Welcome

  2. Rachelle SmithPrePay SolutionsCo-Chair UKGCVA

  3. Welcome • New Member • allpay • First Data • Smartbox • Smart Plastic Cards • Guests • Amazon • Carlson Europe • Corporate Innovations • Dunelm • Luminescence • The Royal Mint

  4. Conference • Wednesday 21st April 2010 • Lancaster London (used to be Royal Lancaster Hotel) • Lead sponsor is PrePay Solutions

  5. Speakers include • Tim Danaher – Retail Week • Rebekka Rea – Retail Gift Card Association, USA • Cindy Mielke – JCPenney, USA • Richard Burchill – Arcadia • Ali Jones – Debenhams • Ian Sanders – WHSmith • Matt Lanford – MasterCard

  6. Agenda

  7. Agenda

  8. Exhibition • Only 2 stands remaining • £1750 rate for members • Exhibition during arrival, morning coffee, lunch, afternoon tea and drinks reception

  9. Delegate Rate • £175 – member (No Free Places this Year) • £250 - non member • Book online via members web portal • 30% of members have not booked yet

  10. Andrew JohnsonDirector General

  11. Agenda for Today • Fraud Group • Regulation Group • Ernst & Young Data • Market Research Group • Lunch • Issuer Members Only – EY Data Workshop

  12. Fraud Prevention Project GroupUpdate Graham Sellors

  13. Fraud Prevention Project Group Members • Mike Avery – Smith & Ouzman • Tracey Brown –Bemrose • David Butler - National Garden Centres • Julie Coxhill– DX Group • Alex De Berry – Book Tokens • Malcolm Edney – Kalamazoo • Nicky Jeffrey – Smith & Ouzman • Brian Kenworthy – Orion • Tony Rich – Halfords • Martin Rooney – Gift Voucher Shop • Andrew Sellers – John Lewis • Graham Sellors – Jordan Media • Simon Truelove –Nitecrest • Jon Walkington – Ceridian SVS • Caroline Watson – Voucherline • Yvonne West – Sainsbury’s • Julie White – Grass Roots

  14. Fraud Prevention Project Group Where we are • Need to indentify potential fraud risk in all aspects of the gift voucher and gift card production and sales chain • Current focus on 4 key areas: • Additional security on vouchers • Dispelling gift card fraud myth • Security in delivery of vouchers • eBay and voucher/card reselling • Long term objectives in discussion

  15. Fraud Prevention Project Group Security on Vouchers Graham Sellors - UKGCVA Nick Cooper - Luminescence

  16. Fraud Prevention Project Group Security on Vouchers • Various security features already in use by members on their individual vouchers • Printers came together to suggest an additional feature exclusive to UKGCVA members • Use of a thermochromic ink as an additional feature to those you already have • Nick Cooper from Luminescence

  17. Tri-Thermochromic & Fluorescent ink Combination of overt & covert features Tri-Thermochromic: Grey to Green at 25°C & Green to Yellow at 35°C. Can be easily verified in most ambient temperatures Yellow UV fluorescence as secondary verification feature Fraud Prevention Project Group Below 25°C Above 25°C Above 35°C

  18. Fraud Prevention Project Group Security on Gift Cards Graham Sellors Andrew Johnson

  19. Fraud Prevention Project Group Gift Card Fraud • Like vouchers, issues with stolen credit cards used to purchase gift cards • Press before Christmas due to Corsaire White Paper, stating mag stripes on gift cards are easy to copy • Corsaire is a security consultancy specialising in mag stripe fraud – just a PR stunt • Group working with Gift Card Processors to formulate best practice for gift card processing

  20. Fraud Prevention Project Group eBay & Reselling Gift Cards Graham Sellors Caroline Watson Andrew Johnson

  21. Fraud Prevention Project Group eBay – reselling • Customers are buying ‘second hand’ gift vouchers and cards eBay. • These may have been obtained fraudulently or the gift cards may have no value • Damaging to the industry • eBay wont do anything to stop this happening • Can we stop eBay selling gift cards and vouchers? • Written a buyers guide to be placed on eBay • Hints placed that buyer may end up with nothing • What else can Issuers do?

  22. Fraud Prevention Project Group eBay – play their game • In the USA, emergence of several ‘resellers’ of gift cards via internet sites • Examples include Plastic Jungle

  23. eBay – play their game Fraud Prevention Project Group • Exchange unwanted gift card for cash or one you want • Donate the card you don't want to charity • All above board and legitimate • Big retailers in USA all participate

  24. Fraud Prevention Project Group Solution • Plastic Jungle are already looking at the UK • Should the Association be proactive in this sector • Do a deal so the Association ‘owns’ the concept in the UK • Association sets the rules and has some control • May even make small revenue

  25. Fraud Prevention Project Group Delivery - Best Practice Julie Coxhill – DX Group

  26. Fraud Prevention Project Group Julie slides

  27. Fraud Prevention Project Group Fraud Prevention Project GroupMoving Forward Graham Sellors

  28. Fraud Prevention Project Group Long Term Objectives • Better relationships with:- • Merchant services providers • Card issuing banks • On line auction operators • Greater co-operation between Issuer members and Service providers • UKGCVA Code of Conduct

  29. Fraud Prevention Project Group Long Term Objectives • Making sure UKGCVA members are in control • We may not beat fraud but at least we need to ensure that we have explored every avenue to minimise its effects on the UK gift card and voucher business

  30. Fraud Prevention Project Group Any Questions?

  31. Regulation Group Siobhan Moore - Salans

  32. Regulation Group Members • Siobhan Moore – Salans • Julie White – Grass Roots • Jon Walkington – Ceridian SVS • David Butler – National Garden Gift Vouchers • Alex De Berry – Book Tokens • Toby O’Reilly – Ernst & Young • Helen Child – GTP • Ajay Sethi – PrePay Solutions • Deirdre Synnott – Gift Voucher Shop • Robert Courtneidge - Salans

  33. Regulation Group Objectives • Legislation in all aspects of the value chain • Current focus on two areas which are going through changes the European Union: • Emoney Directive • Harmonisation of VAT on Vouchers

  34. Emoney Directive Siobhan Moore

  35. Where we are • Formulated a simpler table to assist in defining Emoney products • Attended 2 meetings with HM Treasury to ‘present our case’ • Treasury have met with European counterparts and used our table as part of their presentation

  36. Current e-money definition Monetary value, as represented by a claim on the issuer, which is: Stored on an electronic device Issued on receipt of funds of an amount not less in value than the monetary value issued Accepted as a means of payment by undertakings other than the issuer

  37. New e-money directive Effective April 2011 • Any electronically, including magnetically, stored monetary value as represented by a claim on the issuer which is: • Issued on receipt of funds for the prupose of making payment transactions • Which is accepted by a natural or legal person other than the issuer

  38. 1. Paper Voucher

  39. 2. Paper Voucher

  40. 3. Electronic/Virtual/Digital

  41. 4. Gift Card

  42. 5. Multi Brand Gift Card

  43. 6. Single Brand Gift Card

  44. 7. Multi Brand Gift Card

  45. 8.MasterCard/Visa Scheme Gift Card

  46. 9.MasterCard/Visa Scheme Gift Card

  47. Next Steps • Continuing to liaise with Treasury • Expect legislation to be in place by April 2011 • Expect to get confirmed timetable by January 2011

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