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This guide offers an in-depth look at Organizational Change Management (OCM) strategies, including communication plans, readiness activities, documentation processes, and training for successful implementation. It covers key stages like readiness, go-live preparation, transition, and sustaining efforts, with a focus on resources, marketing, and support for fulfillers and end users/customers. The included organization chart helps visualize the change process, ensuring a smooth transition for all stakeholders.
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Communication, Readiness Activities, and Documentation Process Training for Fulfillers Application Training for Fulfillers Go Live Support For Fulfillers and End User/Customers Sustaining Resources Marketing to Fulfillers and End User/Customers • Readiness • Go Live Preparation • Go Live Transition • Sustaining
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