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Change Management OCM Master Plan v01

Change Management OCM Master Plan v01. OCM Team Plan overview OCM from kick off to go live. Year 1. Year 2. 09. 10. 11. 12. 01. 02. 03. 04. 05. 06. 07. 08. 09. Go live. Template Blueprint phase release R1. Template Realization phase R1. Start work. Pilot planning.

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Change Management OCM Master Plan v01

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  1. Change Management OCM Master Plan v01

  2. OCM Team Plan overviewOCM from kick off to go live Year 1 Year 2 09 10 11 12 01 02 03 04 05 06 07 08 09 Go live Template Blueprint phase release R1 Template Realization phase R1 Start work Pilot planning Pilot fit/gap analysis Pilot realization Approach Final prepa-ration Sup-port Establish OCM OCM Analysis OCM Concept OCM Initiate Measures OCM Measures Training Measures Training Measures Stakeholder Management Measures Project Support Measures Communication Measures OCM Controlling

  3. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Document „OCM within the project“ • Basic information for project members regarding OCM approach, timeline and deliverables • Available end of week 37 Establish OCM

  4. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Stakeholder Identification Table • Identify stakeholder and end user groups • First estimation of impacted headcount enduser • Start: End of Aug 06 • End: End of Sep 06 Organizational Change Impact Analysis • Estimation of process and organizational structure changes for every enduser group • First estimation • End of Sep 06 • Detailed • April 07 OCM Analysis User Acceptance Analysis • Find out and analyze resistances and promotion for project/program goals within enduser and stakeholder groups • First estimation • End of Sep 06 • Detailed • Feb 07 – Mar 07 Info level and com channel Analysis • Gather information about the info level of enduser and stakeholder • Analyze possible media channels • Sep 06 Project Team Acceptance • Find out and analyze expectations and additional proposals for working within project team • Start: Oct 06 • End: Nov 06

  5. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Communication Plan • Description of communication measures • Key messages • Timetable for all communication measures for team, stakeholder and enduser • Available End of Sep 06 Training Plan • Description of all training measures • Training content on high level • Timetable for training execution • Available End of Sep 06 OCM Concept Stakeholder Management • Description of all measures regarding enhancement of acceptance of project/ program goals by stakeholder, team and enduser • First results available after first user acceptance analysis (End of Oct 06) • Ongoing work Project Support • Description of all measures supporting the project team and the program management (e.g. ensure handbook use, manage FAQ-lists etc.) • Ongoing work Overall presentation of concept including all measures End of Feb

  6. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Initiate Communication Measures • Set up Intranet side • Set up project newsletter • Set up Project charter • Publish article about project start • Available End of Sep 06 OCM Initiate Measures Initiate Training Measures • Manage project trainings • Finish beginning of Sep 06 Initiate Stakeholder Management • If necessary; depends on current situation • Ongoing work Initiate Measures can be accomplished without specific analysis of the current situation. Initiate Project Support • Ensure handbook use • Set up project FAQ list • Set up project glossary • Create project templates • Ensure alignment of BIG and G1 OCM activities • First results available End of Sep 06 • ongoing

  7. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Communication Measures • Publish newsletter every month • Setup and accomplish roadshows • Manage FAQ-list and glossary • Specific stakeholder information if necessary • First measures available Oct. 06 OCM Measures Training Measures • Key user trainings • Training reference network • Training second level support • Enduser trainings • Main Trainings start April 07 Stakeholder Management • Setup Change Agent networks • Reference network • Key user network • Reference network starts Sep 06 • Key user network Feb 07 To accomplish OCM Measures you normally need specific analysis of the current situation. Project Support • Manage communication within project • ongoing

  8. 2006 2007 Template Blueprint phase release R1 ProgramPreparation 08 09 10 11 12 01 02 03 04 05 06 07 08 Template Realization phase R1 Pilot roll out Establish OCM OCM Analysis Go live August1 Kick-Off August 24 OCM Concept OCM Measures OCM Initiate Measures OCM Controlling OCM Team Plan overviewWhat we deliver… Deliverable Description Timeline Project Wellness Checks • Gather frequently information from project team about satisfaction with project work • Two quick feedback sessions planned • Feb 07 • May 07 Sounding board • Gather frequently feedback from „the basis“ about spirit within the organization and perceived progress of a change process using workshop setting • „Panel – Check“ • Three meetings planned • Oct 06 • Feb 07 • May 07 OCM Controlling User Satisfaction Survey • Gather feedback from enduser about usability and satisfaction with system and project work. • Three months after Going Life

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