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Declan Denny, Manager of Wexford Disability Services (CIL)

Declan Denny, Manager of Wexford Disability Services (CIL). Benefits Of Quality for Community and Voluntary Organisations and Service-Users. Post Graduate Diploma in Lean Healthcare Systems The following is a summarised Presentation of a Lean Healthcare Work-Based Project.

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Declan Denny, Manager of Wexford Disability Services (CIL)

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  1. Declan Denny, Manager of Wexford Disability Services (CIL) Benefits Of Quality for Community and Voluntary Organisations and Service-Users

  2. Post Graduate Diploma in Lean Healthcare Systems The following is a summarised Presentation of a Lean Healthcare Work-Based Project. www.disability-federation.ie

  3. Wexford Disability Services • Registered Charity. • Providing Personal Assistant (PA) services to people with physical and/or sensory disabilities. • Aim and ethos is to enable people with disabilities to live independently in their own homes. • Service provider to the HSE. www.disability-federation.ie

  4. Process Overview www.disability-federation.ie

  5. THE PROBLEM! • Lengthy delays in Commencing Services. • Unacceptably long lead time from receipt of HSE’s request for PA service to the delivery of the service. • Lack of Customer Satisfaction - both HSE and Service-User! • Loss of Earnings for Organisation. www.disability-federation.ie

  6. Source of Problem • Door to door Value Stream Mapping identified Source of Problem. • Garda Vetting = Main block to flow within recruitment process. • Minimum10 week delay in receiving Garda Vetting. • Garda Vetting having dysfunctional effect on Service Delivery. www.disability-federation.ie

  7. Cost of Dysfunctional Effect Recruitment Process following request for a service of 10 PA hours per week: Advertise position: 2 days. Receipt of C.V.s: 3 weeks. Shortlist C.V.s: 1 week. Interviews: 1 week. Garda Vetting process: 10 weeks. Induction: 2 days. Total Lead Time: approximately 16 working weeks/80days. Loss of potential earnings: 10 hrs. per week x €21.04 = €210.40 x 16 weeks = €3,366.40. www.disability-federation.ie

  8. Dysfunctional Effect www.disability-federation.ie

  9. THE SOLUTION! To Create a Pull System based on a Buffer Panel of suitably qualified Personal Assistants. www.disability-federation.ie

  10. METHODOLOGY SMED – Single Minute Exchange Dies • Pre-interviewed • Pre-Garda Vetted • Qualifications verified • Reference checked • Inducted www.disability-federation.ie

  11. Process Deployed • Advertise positions • Shortlist applicants • Interview suitable applicants • Successful applicants complete Garda Vetting forms • Apply Source Inspection to completed forms for any errors or omissions. Zero Quality Control www.disability-federation.ie

  12. Process Deployed www.disability-federation.ie

  13. Process Deployed • Advertise positions • Shortlist applicants • Interview suitable applicants • Successful applicants complete Garda Vetting forms • Apply Source Inspection to completed forms for any errors or omissions. Zero Quality Control www.disability-federation.ie

  14. Buffer Panel www.disability-federation.ie

  15. Kanban www.disability-federation.ie

  16. Results Delivery time reduced by 93.4% www.disability-federation.ie

  17. Benefits of Quality Process Added Value • HSE Reduced Waiting Times for Service Delivery. • Organisation Reduced Loss of Earnings. • Service-User Timely Delivery of Quality Service. • Easily replicated by other C&V Organisations. www.disability-federation.ie

  18. Additional Benefits • Respect for people resulting in low turnover of staff. • Autonomous teams. • Work-Life Balance • Maintains continuity of care. www.disability-federation.ie

  19. Thank You Questions? For a copy of presentation or Lean Project email office@wexfordcil.org www.disability-federation.ie

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