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How to participate in LibQUAL+ and effectively utilise the data

How to participate in LibQUAL+ and effectively utilise the data. Further analysis conducted at Cranfield. Campus library results Results notebook recreated for each campus library Results by discipline Detailed analysis of comments (time consuming++) Longitudinal analysis

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How to participate in LibQUAL+ and effectively utilise the data

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  1. How to participate in LibQUAL+ and effectively utilise the data

  2. Further analysis conducted at Cranfield • Campus library results • Results notebook recreated for each campus library • Results by discipline • Detailed analysis of comments (time consuming++) • Longitudinal analysis • Internal benchmarking • External benchmarking • SCONUL & ARL average • Peer-to-peer

  3. Campus Library Results

  4. Overall CU Results 2005

  5. Overall DCMT Results 2005

  6. DCMT Results 2005

  7. DCMT Results 2005

  8. Results by Discipline

  9. Business and Management

  10. Computer Science

  11. Comment Analysis

  12. Comments Received 2005 • 205 Comments received overall • Results grouped by topic • Catalogued by: • Dimension • Discipline • User group (Undergrad / Postgrad etc.) • Sex • Age

  13. Comment Analysis

  14. Highlighting Issues

  15. Longitudinal Analysis

  16. Year-on-Year Change

  17. Changes over three years

  18. Internal Benchmarking

  19. Affect of Service Information Control Library as Place Overall

  20. External Benchmarking

  21. External Benchmarking

  22. Peer-to-Peer Benchmarking

  23. Utilising the data - results • Reports • To senior management • To Library User committees • Quality department • Academic departments • Supporting departments (Computing) • For annual report • Newsletters • Inspectorate

  24. Utilising the data - results • Presentations • Learning centre staff • Senior management • Web pages • Displayed on notice boards • Focus groups created to tackle specific issues raised by survey findings

  25. Utilising the data - free text comments • Communicated to Library staff • Notice boards • Web pages • Reports to management and committees

  26. Making the most out of your data

  27. Further data analysis is necessary to maximise the potential of your results • Initial results will provide an overview of your service • Detailed analysis allows further issues to be highlighted

  28. Find Benchmarking Partners

  29. Accessing other institutions’ results • You can access all 2006 participants PDF reports from the Results section of Web site • All SCONUL participants agree to share their results with each other across all years, contact Selena for access • Contact each other and work together to share your electronic data files (SPSS or Excel) to allow further detailed benchmarking

  30. LibQUAL+ Analysis Service • Basic overall summary for a campus = ½ a day per campus • Full campus report = 1.5 days per campus • Additional subject analysis = 1.5 hours per subject

  31. Acknowledgements • Selena Lock, R&D Officer, Cranfield University • All SCONUL and ARL LibQUAL+ Participants

  32. J. Stephen Town Director of Knowledge Services Defence College of Management and Technology Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk

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