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Second MCSA 911 Program Workshop

Second MCSA 911 Program Workshop. Recap current 911 programs and expenditures Discuss changes or additions to the current program Develop ideas for presentation to the 911 funding hearing to be conducted by DTE. Total Program (in 2000).

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Second MCSA 911 Program Workshop

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  1. Second MCSA 911 Program Workshop • Recap current 911 programs and expenditures • Discuss changes or additions to the current program • Develop ideas for presentation to the 911 funding hearing to be conducted by DTE

  2. Total Program (in 2000) Verizon says the net expenditures from fund in 2000 were approx 12.8M: • E911 program cost approx 7.4M Included operating costs, relocate 10 PSAP’s, re-arrange 38 PSAP’s and 1 new PSAP install, plus… • Disability Access program cost approx 5.4M NOTE: These and all following cost numbers rounded from Verizon May 2001 report to DTE

  3. Population of Mass. = 6,349,097 (2000 Census) FCC says: 4,600,678 access lines reported on 12/01 in Mass. by: 2 ILEC’s (99.9+% Verizon) – 3,931,469 10 CLEC’s (RCN, ATT, Teleport, etc.) – 669,209 About 2.78M Verizon residential access lines in Mass. (says Verizon as ave. in 1997-2000) (compare to 2,988,667 lines reported by 6 wireless carriers in MA. for Dec 01) How Many Wireline Access Lines Are There?

  4. If a $12.8 M program was supported by a straight monthly charge on 4.6 million access lines, each access line would pay $0.03/month (that’s 36 cents per year per line) A more realistic approach (using CT’s sliding scale formula) would generate about $20M per year in MA. This is an increase of $8M which is double the 911 program cost of $7.4M. Revenue Estimates

  5. Components of E911 Program • Continue focus on maintaining and upgrading reliable 911 telephone system and answering equipment • Fund new initiative to certify all 911 telecommunicators and mandate both pre-and in-service training requirements • Fund grants to large city, regional and innovative PSAP’s

  6. What PSAP Equipment is Provided Now: • Backroom switch equipment • Analog APU’s (will need replacing) • Call Checks • Digital Loggers • TTY equipment • Call Detail Printers • Headsets • Special gear for Boston’s large center • Other:

  7. What PSAP Equipment is Needed?? • Replacement Equipment • New Equipment: • Other:

  8. Survey of TC’s/Dispatchers

  9. Survey Continued • Looks like 2000+ non-sworn full and part-time dispatchers in 275 PSAP’s • Need to consider number of others in secondary PSAP’s, fire dispatch, EMS dispatch, etc. = 2500+ total non-sworn? • Well over 2000-3000 additional sworn personnel who perform TC functions • Looks like a number of 5000 is a reasonable estimate

  10. Pre-Service Training • How many new TC’s each year? Say its 15% of total of 2000 or 300. Only 40-50 go to the Dispatch Academy. • Should we require training pre-service training? • Should we make prior to service or require to achieve 1-year after hire? • How much training? 5 weeks is current Academy length

  11. Can Fund Support Pre-Service Training? • Can pay for staff and per-diem instructors • But, how to pay for TC’s/dispatchers who are sent? • Could reimburse mileage? • Could reimburse PSAP for sending? • Other ideas:

  12. Standards for Content Number of Hours per Year (40-120 hrs in many states are required) Certification Process (many states require basic certification) NOTES: What Should be In-Service Training?

  13. How to Fund In-ServiceTraining? Make grants to PSAP’s for approved training proportional to the number of dispatchers. Reimburse approved dispatchers for 40 hours of training each year at a SETB-approved rate (e.g., $15/hr.) MORE… Reimburse approved PSAP training programs under guidelines set out by the SETB

  14. How to Develop PSAP Managers? • Many dispatch managers need special training • Need to build skills and interest…

  15. How to Support the Large PSAP’s • CT gives subsidies to their large city’s (New Haven, Bridgeport, Hartford, etc.) • What is fair in Mass.: • The 5 city’s over 100K pop have almost 20% of the population (Bos, Wor, Spring, Low, Camb.) • There are 12 city’s over 75K pop (adds Brockton, NB, FR, Lynn, Quincy, Newton and Somerville) • There are 23 cities and towns over 50K pop.

  16. How to Encourage Regionalization It can make economic and mutual-aid sense to operate regional PSAP’s. Here are ours with the number of towns they serve:

  17. Funding 911 Agencies • Provide funds to support large city PSAP operations and technology (e.g., all city’s over 75K pop.) • Provide funds to plan and operate regional centers (e.g., 3 or more towns) • Provide funds to innovative centers (e.g., through a competitive grant program)

  18. Guidelines for Funding • Must be for 911-related expenses according to state-approved guidelines • Exclusion of capital costs (e.g., can’t afford to fund buildings, etc.) • Audit program is required • Uses explicit formulas for calculations so as to minimize conflict and uncertainty • Could tie-in to training or other requirements

  19. Other Ideas and Needs:

  20. Other States (2000 population)

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