Letters of Complaint and Apology Thank you letters

1. Letters of Complaint and ApologyThank you letters

2. Letter of Complaint Issues: wrong delivery, non-delivery, damage, bad workmanship etc. At least 3 paragraphs: • Opening • Explaining the problem • Suggesting a solution

3. Insert the given words Opening paragraph

4. above, reference, complain, letter, shipment, delivery I am writing to ______ about the ______ of sweaters we received yesterday against the ______ order. I am writing with ______ to our ______ of 22 May in which we asked for ______ of 60 dynamos (Artex model 33).

5. Insert the given words Main paragraph(s)

6. consignment, hazard, regard, suggest, grateful, forwarding, inspect Since the _____ company which delivered the _____ are your agents, we _____ that you contact them with _____ to compensation. I would be _____ if you could come and _____ the damage which creates a _____ to our customers.

7. Insert the given words Closing paragraph

8. supplier, case, arise, delivery, consider, unless, efficiently, ensure , legal ______you can fulfill our orders ______ in the future we will have to ______ changing to another ______. Please ______ that this sort of problem does not ______ again. In ______ of any results because of your late ______, we will take _____ action.

9. Complaint Letter Sample Dear Mr. Cliff, I received a consignment of dressing tables, Cat. No. DT 154, to the above address yesterday. However, the delivery consisted of six heavy mahogany- finished dressing tables instead of the light-pine polished units I asked for. As I have firm orders for the design I asked for, I would be grateful if you could send my consignment as soon as possible, and collect the wrong delivered goods. Thank you in advance. Sincerely yours, Robert Hughes

10. Apology Letter (reply to a complaint) • At least three paragraphs: • Opening • Explaining the mistake • Solving the problem/rejecting the complaint

11. Apology Letter Sample Dear Mr. Hughes, Thank you for yesterday’s letter concerning the above wrong delivery. I have looked into it and found that our current winter catalogue lists the dressing tables you wanted under DT189. I think you must have used last summer’s catalogue. I have instructed one of the drivers to deliver the pine-finished dressing tables tomorrow and take over the other consignment. I apologize for the inconvenience this may have caused you. Sincerely, Richard Cliff

12. Insert the given words Opening paragraph

13. inspected, damage, due, experienced, 10 March, apologize, informing, delivered Thank you for _______ us about the ______to our consignment. First, let me ______ for your order not being ______ on the ______ date and for the problems you have ________. The damage you described in your letter of ________ has now been _______.

14. Insert the given words Main paragraph(s)

15. receive, due, problem, error, dealt, faulty, complained, replacements, withdrawn, The mistake was _____ to a ______in one of our machines, which has now been corrected. It is unusual for this type of ______ to arise, but the problem has now been ____ with. The fabric you have ______ about has now been ______. _____ of the _______ articles are on their way to you, and you should ____ them tomorrow.

16. Insert the given words Closing paragraph

17. similar, finally, occur, arises, closing, fault exceptional, matter, apologize, inconvenience, patience, unlikely Thank you for your ______ in this ______. In ______ we would like to ______ for the _________ and also point out that this type of______ rarely occurs in the Omega 2000. Please contact us if any ____ situation ______. ______, may we say that this was an ______ mistake and _______ to ______ again.

18. Main Title “THANK YOU” LETTERS

19. September 8, 2014 PET CENTAR d.o.o. 1v BulevarMilutinaMilankovica 11070 Belgrade Dear Ms Avramovic Thank you very much for taking time out of your busy schedule to meet with me yesterday afternoon. The meeting was a pleasant and professional experience. I learned a great deal about your customers’ needs and I hope that both of our companies can benefit from a mutual and rewarding relationship. I especially appreciate your offer to allow me to advertise my services in your stores and on your website, and to add my company to the list of recommended pet-friendly businesses in your weekly newsletter. Furthermore, I plan on following up with the contacts you provided immediately, and to use the online networking resources you recommended to further expand my list of clients. Your professional insight during this sensitive stage of my company’s development is greatly valued. Having someone with your knowledge and experience to consult with has made me feel much more confident in these economically unsteady times. I will do my very best to ensure a quality service to all your client and justify your confidence and professional support. Yours sincerely Vladimir Milenkovic (Mr), President of MPG

20. What to say: Mention in details what you are grateful for Elaborate (what, why, how) Close with a promise to either see the person soon or by sending greetings to the members of the family or close associates

21. What not to say: Avoid general introductory sentences Do not ask about the gift or the way the favour has been done

22. Some useful phrases and sentences: Again, thank you for your book. How sweet/kind/dear/thoughtful of you to remember us/think of me. I am deeply appreciative of your kind support in this regard. Many thanks. I hope I can reciprocate/do something as nice for you some day. I would like to thank one of your salesclerks for being helpful, tactful, and speedy – all at the same time. It was extremely kind of you to let me know about the job opening – I’ll keep you posted. On behalf of my family I would like to thank you for your kind expression of sympathy.

23. On behalf of the directors, staff, and employees, I want to thank you for the splendid job you did arranging … Please convey our thanks and admiration to the entire staff. Thank you for agreeing to write a letter of recommendation for me… Thank you for all the assistance, information, and encouragement you offered us when … Thank you very much for your contribution of … We are still talking about the wonderful weekend we spent with you – thank you, thank you!

24. Assignment Read the letter and answer the following questions:

25. Type of a letter: ____________________ (1 point) • Business letter format:______________(2 points) • Insert a DATE in the appropriate place. (1 point) • Insert an appropriate SALUTATION. (1 point) • Fill in the blanks with a number of an appropriate word: (5 points) • anytime [1], references [2], BSc [3], programmer [4], on [5], consideration [6], • in [7], technologies [8], as [9], key [10]

26. Peter Jones 19 North Street NY, USA William Adams Times Union 24 South Boulevard, Chicago USA I am writing to apply for the [ ] position advertised in the Times Union. [ ] requested, I am enclosing a completed job application, my certification, my resume and three [ ]. I believe that my strong technical experience and education are my [ ] strengths that will make me a very competitive candidate for this position. With a [ ] degree in Computer Programming, I have a full understanding of the life cycle of a software development project. I also have experience [ ] learning and being better at new [ ]. Please see my resume for additional information [ ] my experience. I can be reached [ ] via email at john.donaldson@emailexample.com or my cell phone, 909-555-5555. Thank you for your time and [ ]. Yours sincerely, Peter Jones, engineer