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GENERATIONAL DIVERSITY In our Schools and Communities

GENERATIONAL DIVERSITY In our Schools and Communities. Facilitator. Elaine Torossian M.S. Sr. Leadership Development Specialist Beaumont Hospitals. Learning Objectives. As a result of this learning session you will be able to: Identify four generations in the public school environment today

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GENERATIONAL DIVERSITY In our Schools and Communities

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  1. GENERATIONAL DIVERSITYIn our Schools and Communities

  2. Facilitator Elaine Torossian M.S. Sr. Leadership Development Specialist Beaumont Hospitals

  3. Learning Objectives As a result of this learning session you will be able to: • Identify four generations in the public school environment today • Match general characteristics to each generation • Recognize events which impacted each generations values, expectations and preferences • Identify approaches to enhance inter generational communications • Explain your role in improving communications with people from another generation

  4. A Multigenerational Workforce • Newest diversity issue in the workplace • Increasing cross generational conflict and complaints • Need to integrate older workers with younger • By 2008 estimates are that the U.S. economy will offer 161 million jobs to 155 million workers

  5. Why Learn About The Different Generations? • Changing demographics • Better understand it’s impact in the schools, workplace and community • Increase personal competency in communications • Promote collaboration across generations • Improve public relations

  6. Impact of When We Were Born • The events and conditions each of us experience during our formative years help define who we are and how we view the world. • The generation we grow up in is just one of the influences on adult behavior.

  7. Four Generations in Our School Community • Traditionalists (born 1920 - 1945) • Baby Boomers (born 1946 - 1964) • Generation X (born 1965 - 1980) • Millenials (born 1980 - 2000)

  8. Appreciating Many Aspects of Diversity • Generational differences may influence behavior, yet don’t necessarily determine our interactions. • Host of variables which come into play that impact behavior and outcomes. • Generational differences represent only one of these factors.

  9. Generations in the Workplace Today

  10. In Your Small Group…. Please identify and share….. • A significant world event that you recall from your youth • Your favorite music as a teenager • A childhood hero • Biggest issue facing public education today

  11. Traditionalists: Great Depression New Deal World War II Korean War Boomers: Civil Rights Sexual Revolution Cold War Space travel Assassinations Events and Experiences

  12. Xers: Fall of Berlin Wall Watergate Women’s Liberation Desert Storm Energy Crisis Millenials: School shootings Oklahoma City Technology Child focused world Clinton / Lewinsky Events and Experiences

  13. Formation of our World View • Individually based with generational trends based on social and environmental influences of your early years • Avoid stereotyping – we are each unique • Differences based on many personal variables

  14. Formation of Our World View Social Internal and External Factors Personal Birth 10 20 30 40 50 60 70 80 90 100 Age (years)

  15. Compelling Messages that Shaped Traditionalists / Matures • Make do or do without • Stay in line • Sacrifice • Be heroic • Consider the common good

  16. Parenting Style • Discipline • Schedules • Conformity • Strict obedience • “Spare the rod and spoil the child”

  17. Compelling Messages that Shaped the Boomers • Be anything you want to be • Change the world • Work well with others • Live up to expectations • Duck and cover

  18. Parenting Style • Dr. Spock • Throw away the schedule • Love and nurture, pamper and cherish • Stay-at-home moms

  19. Compelling Messages that Shaped Xers • Don’t count on it • Remember – hero’s- aren’t • Get Real • Survive - stayin’ alive • Ask “why?”

  20. Parenting Style • Parenting by proxy • Working Moms • Latchkey children • Soaring divorce rates • Autonomy and independence

  21. Compelling Messages that Shaped Millenials • Be smart – you are special • Leave no one behind • Connect 24/7 • Achieve now! • Serve your community

  22. Parenting Style • Parent advocacy • Put children first • Soccer Moms • Supervision • Strictness on drugs, drinking and driving

  23. Traditionalists: Hard work Dedication & sacrifice Respect for rules Duty before pleasure Honor Boomers: Optimism Team orientation Personal gratification Involvement Personal growth Values

  24. Xers: Diversity Techno literacy Fun and informality Self-reliance Pragmatism Millenials: Optimistic Feel civic duty Confident Achievement oriented Respect for diversity Values

  25. What will we say about this decade, 2000 – 2010?

  26. Challenges in Public Relations Related to Multiple Generations? Brainstorm – 3 Minutes

  27. Generational Interaction: An Example Traditionalists and Boomers may have a tendency not to question or challenge authority or the status quo. This may cause confusion and resentment among the Xers and Millenials who have been taught to speak up.

  28. Generational Interaction: An Example Xers and Millenials who have had different life experiences and communicate with people differently, may fail to actively listen to Boomers and Traditionalists thereby missing valuable information and guidance.

  29. Other Cultural Variables Impacting Communications • Gender • Ethnicity • Religion • Immigrants and 1st generation Americans • Behavioral Style • Socio-economics • Education • Other

  30. When We Don’t Communicate Effectively it May Impact….. • Turnover rates (staff / students) • Tangible costs (i.e. recruitment, hiring, training, retention) • Intangible costs (i.e. morale) • Grievances and complaints • Perceptions of fairness & equity • Quality of education and learning • Funding and resources

  31. The Platinum Rule for Service “Do unto others as they would like to have done unto them.”

  32. Authority Discipline Leader Rank Respect Sacrifice Consistent Dependable Great Orderly Stable Trustworthy Language that Appeals to Traditionalists

  33. Consensus Human rights Involvement Relationship Team Tolerance Trust Democratic Equal Fair Humane Interpersonal Language that Appeals to Boomers

  34. Alternative Numbers Operations Reality Results System Competent Efficient Functional Independent Pragmatic Sensible Language that Appeals to Xers

  35. Achievement Challenge Collaborate Community Discover Future Goals Fun Positive Come together Overcome cutting edge Language that Appeals to Millenials

  36. Turnoffs for Traditionalists • Profanity • Slang • Emotional language • Disorganization • Lack of respect for tradition • Poor grammar • Disrespect for experience

  37. Turnoffs for Boomers • Brusqueness • Unfriendliness • Not showing interest in them • Shows of power, one-upmanship • Political incorrectness • Sports and war metaphors

  38. Turnoffs for Gen Xers • Schmoozing • Inefficient use of time • Flashiness • Hyperbole, acronyms, “corporate speak” • Incompetence • Bureaucracy • Complex policies

  39. Turnoffs for Millenials • Cynicism • Sarcasm • Unfairness • Condescension

  40. Tips for Communicating with Traditionalists • Don’t rush things; a relaxed pace please • Establish rapport through being respectful the old fashion way • Watch your language- grammar, enunciation • Be a bit formal • Avoid being overly chummy or too personal

  41. Tips for Communicating with Boomers • Be personable and warm • Use their name when greeting them • Take time to check in; ask how they are doing • Treat them like a friend • Give them something extra to ensure continued patronage is they are regulars

  42. Tips for Communicating with Xers • Be efficient; competence over schmoozing • Be available to respond to questions and share information; have accurate data available • Don’t hover; back off and let them make decisions • Allow them to be anonymous if there is a clue that is his preference

  43. Tips for Communicating with Millenials • Be respectful; don’t be condescending • Be sensitive to clashes between Xers and Millenials. Millenials may find Xers to be too “edgy” • Pick up the pace, look lively • Find out and talk to them about their interests

  44. Generational Feedback • Traditionalists – “No news is good news.” • Boomers – “Feedback once a year and lots of documentation.” • Xers – “Sorry to interrupt but how am I doing?” • Millenials – “Feedback whenever I want it at the push of a button.”

  45. Valuing Differences: Your Role What can you do to promote intergenerational communications?

  46. Recommended Resources • Books / Authors • Claire Rains, Bruce Tulgan, Hank Karp et al • Websites www.generationsatwork.com www.rainmakerthinking.com • Videos • Showdown at Generational X • Generations in the Workplace

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