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1. Improve your Improvement Projects: Navigating Change With a Roadmap & Problem-Solving Tools
2. Who’s Facilitating This Train? Last Stop: Navigating Quality Problems
Conductors: NISH Quality Managers:
Joel Pagliarello &
Pat Silverman Rosson
(Industrial) Engineer: Lee Frasl
3. What’s Coming Down the Track? A trainload of reasons to use a Roadmap and Problem-Solving Tools on your own Quality Journeys.
A boxcar of secrets from some “Fix It” specialists who have done this before.
A systematic approach to improvement that can work for you.
4. Using a Roadmap and Problem-Solving Tools on Your Quality Journey Is it the stone?
What’s different?
Why so much washing?
Why the pigeons?
Why the spiders?
Why the midges?
What can we do? No, it’s only outside.
Excessive washing.
Too many pigeons.
They like the spiders.
They like the midges.
They come out to mate.
We could . . .
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6. - Navigating - With a Roadmap and Problem-Solving Tools
7. A Roadmap Is A Roadmap Is A …
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11. Step 1. Identify the Opportunity
12. Step 1. Identify the Opportunity
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16. Step 2. Measure
17. Step 2. Measure
18. Steps 3. Probe the Current SituationStep 4. RESEARCH
19. Steps 3. Probe the Current SituationStep 4. RESEARCH
20. Step 5. Obliterate the ObviousStep 6. Validate the Cause(s) of Variation
21. People-Dominant (Moods, Skill, Coordination)
Equipment-Dominant (Washers, Computer)
Method-Dominant (Assembly, Mopping)
Material-Dominant (Textiles, Chemicals, Rags)
Environment-Dominant (Noise, Heat, Weather)
Managing the Outcome
(Product) By Detecting &
Fixing Deficits is Expensive!
22. Step 5. Obliterate the ObviousStep 6. Validate the Cause(s) of Variation
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26. Step 7. Evaluate Possible Solutions
27. Step 7. Evaluate Possible Solutions
28. PDCA – Plan and Implement Evaluate the Process and Outcomes
29. PDCA – Plan and Implement! Evaluate the Process and Outcomes
30. PDCA – Plan and Implement Evaluate the Process and Outcomes
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32. There’s Light At The End Of The Process: Let’s Discuss
33. We Hope We’ve Left You With Some Tools You Can Use