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Overview of eGovernment Advisory Council Responsibilities. Presented by: Audrey Hinman January 30, 2008. Presentation Preview. 2-17-1101 – 2-17-1105, MCA eGovernment Services Contract eGovernment Procedures and Standards eGovernment Approved Products Internet Policies
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Overview of eGovernment Advisory Council Responsibilities Presented by: Audrey Hinman January 30, 2008
Presentation Preview • 2-17-1101 – 2-17-1105, MCA • eGovernment Services Contract • eGovernment Procedures and Standards • eGovernment Approved Products • Internet Policies • eGovernment Status Report
ePass Montana State Payment Portal eGovernment Approved Products
eGovernment Standards • Common button names • Compliant with Section 508 • Assistance buttons • Demonstration • Approved footer
Montana Electronic Government Services Act • Assigns some responsibilities to DOA • Allows for contracting and using the self-funded model • Establishes eGov Council to advise DOA on: • The creation, management and administration of eGovernment services and information on the Internet • Administration of eGovernment services contract • Financial viability of eGovernment services initiative
eGovernment in Montana Montana is successfully moving forward in eGovernment through a strategic relationship with Montana Interactive, LLC or MI (a subsidiary of NIC, Inc. – EGOV on NASDAQ)
eGovernment Status Report • Completed 118 services from May 2001 through January 2008 • Participants: 18 state agencies, 5 local governments, 3 University of Montana campuses, 1 Montana State University program
What does self-funded mean? • There are no legislative appropriations involved in most projects • Generally, no money is paid to MI by state entities • Exceptions: • Grant money for specific project • Legislative appropriation for specific project • Projects requiring additional resources • Deadlines not fitting in existing development schedule
Where does the money come from? • Convenience (or transaction) fees • Assessed on approximately 30% of the services • Generally added on business services • Generally $1 per transaction • 70% of services generate no revenue for MI • Electronic payment processing fees • Go directly to merchant bank and MC/VISA • Credit card = 2% of transaction amount • eCheck = $1 per transaction
Electronic Fee Options • Add fees on to amount customer pays • Split fees with customer • Absorb ½, pass on ½ • Absorb fees in agency budget* • Cost efficiencies and increased productivity generated from service should offset revenue • Adjust fees to absorb in agency budget* *Recommended options because the customer pays the same regardless of service delivery method
What does MI provide to the state? • eGovernment infrastructure • Hardware (located in the ITSD Computer Center) • Software • Security infrastructure • Payment portal • ePass Montana • SABHRS integration and reporting • Development of services • Marketing of mt.gov and services • Graphics and publication support • Help desk support
How is the convenience fee revenue spent? • Supports ongoing expenses of the state’s eGovernment infrastructure • Supports ongoing expenses of MI’s office and their 13 employees • Repays NIC, Inc.’s initial loan to their MI subsidiary • Provides return on investment to NIC, Inc.
Who oversees the contract? • Department of Administration, Information Technology Services Division oversees contract • Meet every Friday to review and approve work orders and set development schedule • eGovernment Advisory Council reviews financial reports and provides advice regarding the contract
What are the advantages of this contract? • Less of an appropriation issue to implement new eGovernment services • New investments are not tied to the state’s budget cycle • Can implement services quickly • Services have a common look and feel across agencies • Relieves help desk burden • Can take advantage of twenty other states’ services (any NIC state)
What are the notable contract terms? • Contract was effective January 2, 2001 • Renewed through January 1, 2011 • Scope: To provide eGovernment services to the state • Work order procedure • All data ownership remains with the state • MI personnel must follow all state laws, procedures, policies (security considerations)
What are the notable contract terms? • All equipment is housed in the ITSD Computer Center • Upon termination, the equipment becomes property of the state • Upon termination there is a one year transition period • All source code is escrowed quarterly • Political subdivisions have an opportunity to participate in this contract
Internet Policies • http://itsd.mt.gov/policy/itpolicy.asp • Internet Acceptable Use • Domain Names • Internet Privacy and Security • Web Advertising and Linking • Privacy & Security • Accessibility
Conclusion • 2-17-1101 – 2-17-1105, MCA • Council responsibilities • eGovernment Services Contract • Montana Interactive = MI = NIC • eGovernment Procedures and Standards • Common look and feel • eGovernment Approved Products • State Payment Portal • ePass Montana • Internet Policies • No advertising • eGovernment Status Report • 118 eGovernment Services since May 2001
Contact Information QUESTIONS? Audrey Hinman, Chief Internet Technology Services Bureau Information Technology Services Division Department of Administration 406-444-1635, ahinman@mt.gov