Ideas from the First Annual IHI Open School Chapter Leader Congress January 10, 2009

1. Ideas from the First Annual IHI Open School Chapter Leader CongressJanuary 10, 2009

2. Top 3 Challenges: • Getting Started • Scheduling • 3. Student Interest/Communicating Information

3. Getting Started: • (Notes from discussion) • Invite guest speakers • Survey students to find out their interests • Develop Chapter mission and goals • Build leadership team from all disciplines • Build your organization with the help of local medical center that is familiar with IHI • Advertise a Chapter project • Use IHI Chapter activities on the website

4. Scheduling: • (Notes from discussion) • Involve faculty • Schedule around or incorporate into class • Make announcements in class • Extra credit for attendance • Chapter schedule and agenda on IHI website (preferred over emails) • Alternate meetings (day/month) and every 3 or so months come together as a whole group (a day group, a night group) • Get ideas at first few meetings • Regular updates • Hospital/school advertisements in newspaper etc. or flyers • Use Doodle.com (offer times and survey students)

5. Student Interest/Communicating Information: • (Notes from discussion) • Create a group email lists for your Chapter • Use the email templates on the Chapter Toolkit site • Contact student senates or faculty senates (phone, email, websites) • Contact Student affairs • Contact other student organizations • Co-sponsor events, food, guest, case • Present at other student org meetings • Use posters and brochures (hang around on bulletin boards, lounges etc.) • Join career fairs (set up booth and talk to other students & build relationships with orgs locally about he importance) • Request your Chapter is included on your Campus Calendar of activities and events • Ask people “Have you seen something today that you wouldn’t want to have happened to your family members” • Share stories/case and get their opinion (“what would you do if you saw this…?” • Publish in local newspapers about the program (TJU, UCSF, Park University) • Join meetings with other interprofessional student organizations • Send invitations/event alerts on Facebook

6. Student Working Groups: • Chapter Leader Succession Plan • Chapter Leader/Chapter Guidelines • Chapter Activities • Faculty Working Group Topics: • Teaching Improvement • Supporting Chapter development • Collaborating with other professional schools & building learning experiences

7. Chapter Leader Succession Plan (Notes from Report outs) Co-leaders with overlap of terms so we don’t lose knowledge Term requirements hard because of the different schools Create a leadership board with one student and faculty representative from each health profession school or department Develop an Alumni network to continue building the community Use the Extranet , Google docs, Facebook (blackboard?) to share what works well at each Chapter regarding their leadership structure Chapter leaders can mentor and stay involved in their Chapter after graduation or start a new Chapter at their next school/hospital (alumni network that acts as preceptors etc)

8. Chapter Leader/Chapter Guidelines (Notes from Report outs) Chapter Smaller groups meet more often Set meeting goals before each meeting and distribute meeting minutes to document progress Submit quarterly reports to IHI based on progress against goals Create a listserv or working space to post info Have at least 2 core leaders (co-leaders) Have 1 co-leader from each discipline (school) with 1 overall leader to guide Committee or board of involved student (some schools require formal board) Clear that it’s student led with faculty as mentors Create annual goals (progress reports) Mission/goals NO requirements for membership (would be too formal) Receive formal recognition from university within 1 year of creation Require faculty representation Chapter Leaders Join at least 50% of the Chapter Leader calls Schedule a minimum quarterly meetings (or bimonthly) Attend 1 IHI meeting Participate in Chapter Leader project Demonstrate outreach efforts to recruit Complete basic certification 1st year (time) and 4th year (clinical experience) Contact at a local health center

9. Chapter Activities • (Notes from Report outs) • Review course/modules (on laptops for credit)- faculty leaders? • Invite members to present their research interests or results, (e.g.. Med blogging) • Host a discussion of actual, real life cases- response from admins in relation to case • Invite guest speakers or students with clinical experience • Play Friday Night at the ER board game • Simulation center/ role playing of cases • Join a Q&A or debriefing with Morbidity & Mortality Team • Role play: disclosures and apologies- sensitivity to patients • Review articles or suggested readings (forum for posting comments) • Join local National Patient Safety Week activities (partner with local facilities) • Host a mini-case competition for skill building- national competitions • Collect data in local units by members, analysis at meetings (with approval) • Talk to clinicians about patient education activities- create patient brochures to improve patience literacy • Talk to friends or loved ones about medical experience (gather stories and quantitative data) • Invite organizations to speak at meetings (policy/advocacy opportunities) • Invite new members from other professions to lead Chapter meetings • Chapters can be a resource for hospital to solve problems (contact process improvement personnel) • Create a project / job board to match students with opportunities • Apply for funding from other foundations/hospitals/healthcare orgs for multi-chapters projects • IHI research cohort • Patient safety and IHI decathlon: relays, checklists, fun games, teamwork, increase awareness • Debate questions-policy • *Check out the Activities & Exercises on the website and Extranet for more ideas!

10. Faculty Working Group • (Notes from Report Out) • What is the role of the faculty advisor?: • Help understand environment- institutional buy in • Investigate/ guide through political environment- supporters (rejection etc) • Facilitate contact between chapters in the beginning • Support Chapters when things don’t go well • Educate other faculty at your campus and elsewhere • Model life-long learning • Integration into existing curriculum: • Help students get educational credit - put on CV • Faculty advisor orientation - tour IHI Open School resources • Develop teaching resources on website • Initiate links among faculty advisors (quarterly calls to share what’s working and what’s not working) • IHI will send letter to CEO, Chair, Dean to acknowledge faculty advisor

11. Early Successes • Courtney Neilson ( Suffolk) • Faculty support • Jennifer Boehne (Univ of Minn) • Social Networking , virtual work, web 2.0 • Link to hospital based chapters • Diverse • Kimberly Hubbard (South Carolina Hospital Association & Campaign Node) • Link to IHI Campaign Nodes • Shannon Mills (IHI on behalf of Duke) • Food • Jordan Bohnen (Harvard Medical School & Improvehealthcare.org) • Strong Content • Food • Invite pre-meds from the area (tell them it helps them on their interviews) • Caitlin Schaninger (U of Chicago) • Online discussion group forum- link to blogs, articles, controversial topics • Group comments and discussion groups (on their time when they can’t meet) • Andy Carson-Stevens (Wales Chapters) • Celebrating early successes to keep momentum • Faculty support • Overcoming silos