1 / 5

DEFINITION OF A CRISIS

DEFINITION OF A CRISIS. A Crisis is a generally unexpected company-related event of a nature or magnitude that meets all of the following conditions: Interrupts normal operations or conduct of business. Requires an immediate, coordinated response.

xaria
Download Presentation

DEFINITION OF A CRISIS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. DEFINITION OF A CRISIS • A Crisis is a generally unexpected company-related event • of a nature or magnitude that meets all of the following • conditions: • Interrupts normal operations or conduct of business. • Requires an immediate, coordinated response. • May require decision-making at higher management • levels. • Has the potential to quickly focus extensive news media • and public attention on the company.

  2. “IF YOU ARE NOT SURE IF AN EMERGENCY AT YOUR SITE IS A CRISIS, TREAT IT AS A CRISIS.”

  3. ELEMENTS OF A CRISIS: A TRIGGER--Every crisis has a trigger, an unexpected event that may alter how people view your organization. A THREAT--Human lives may be in peril; property or the environment may be at risk; the company may experience financial loss; the company’s image may be compromised. AN UNCONTROLLED SITUATION--The event must involve turbulent circumstances that make the situation beyond management’s control for some time. URGENT ATTENTION--If the first three elements are present, your company must respond at once to protect itself.

  4. POSSIBLE INCIDENT RESULTS: • UNSATISFACTORY NEWS REPORTS. • POOR PUBLIC IMAGE. • EMPLOYEE DISCONTENT. • INCREASED CONCERN OF GOVERNMENT • OFFICIALS.

  5. SOLUTION: • DEVELOP A COMMUNICATIONS PLAN • FOR EMERGENCIES. • TRAIN THE PEOPLE INVOLVED. • DRILL THE PLAN.

More Related