1 / 9

MGMT 471: Ch. 8: Managing Performance

MGMT 471: Ch. 8: Managing Performance. I. Paradigm Shift II. Performance Management Process III. Measuring Performance A. Methods B. Sources of Perf. Information C. Perf. Measurement Errors D. Legal and Ethical Issues. I. Paradigm Shift.

xenia
Download Presentation

MGMT 471: Ch. 8: Managing Performance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MGMT 471: Ch. 8: Managing Performance I. Paradigm Shift II. Performance Management Process III. Measuring Performance A. Methods B. Sources of Perf. Information C. Perf. Measurement Errors D. Legal and Ethical Issues

  2. I. Paradigm Shift A. Performance Appraisal • Traditional B. Performance Management • Holistic • Broader

  3. II. Performance Mgmt. Process Inputs Process Outputs

  4. II. Performance Mgmt. Process A. Stages (text) 1. Specify relevant aspects of performance 2. Appraise performance 3. Provide performance feedback a. Problem solve/develop b. or Reward

  5. II. Performance Mgmt. Process A. Holistic Model 1. PLANNING work and setting expectations 2. Continually MONITORING perf. 3. DEVELOPING capacity to perform 4. Regularly EVALUATING perf. 5. Providing FEEDBACK 6. REWARDING or reworking perf.

  6. A More Holistic Approach to Performance Management • Performance is a function of: • Skills • Knowledge • Abilities • Motivation • Supervision • ? • Performance Mgmt. orchestrates all these

  7. III. Measuring Performance A. Methods 1. Comparisons 2. Rating attributes/traits 3.Rating Behaviors 4. Measuring Results

  8. III. Measuring Performance B. Sources of Perf. Information 1. Managers 2. Peers/coworkers 3. Subordinates 4. Self 5. Customers

  9. III. Measuring Performance C. Performance Measurement Errors 1. Similar to me 2. Leniency error 3. Strictness error 4. Central tendency 5. Halo error 6. Horns error D. Legal and ethical issues

More Related