Welcome to 2015 Early Bird Registration

1. Welcome to 2015 Early Bird Registration • River Valleys will start the webinar at 12:00 p.m. • Please mute your phone by pressing *1 on your telephone. • Enter your name in the chat to record your attendance in today’s meeting. • Call in information • The webinar is being recorded and will be available in the near future on River Valleys website.

2. 2015 Early Registration

3. Housekeeping • Please put your phone on mute by pressing *1 to mute. You may press *1 again to unmute. • Record your attendance at the webinar by placed your name in the chat. • Please enter questions at any time in the chat log. We will pause frequently throughout the webinar to respond to questions. • If there are more than one participant calling in from your location, please have all participants enter their names into the chat log. • We will begin recording the webinar now.

4. Introductions • Janet Gracia, VP Membership Support Kathy Hoffman, Training Specialist Marianne Thompson, Director of Membership Recruitment • If you are joining the webinar in progress, we will pause for a brief welcome in a few slides.

5. Dates and Incentives Saturday, April 12 – Friday, June 6 • All members who participate in Early Bird registration will qualify for two incentives • A free Atlantic Puffin patch. • A monthly River Valleys shop discount emailed to individual members. • If you are joining the webinar in progress, we will pause for a brief welcome in a few slides.

6. Annotation Tools

10. Registrar Survey Results – sharing your feedback • Registrar survey sent in early February • Survey sent to 118 registrars. 36 registrars responded. • 85% of registrars are satisfied with their role • First two questions regarding most of registrar’s time and most valuable tasks ranked the same— • Assisting new members with registration • Assisting current members with registration • Examples? Please use annotation tools.

11. Please give examples of how you assist with registration:

12. Registrar Survey Results – sharing your feedback • Most important responsibilities were ranked as follows: Top three: 1. Assist with troop placement and • Maintain a SU roster (tied) • Assist troops/Juliettes with registration 3. Early Bird Registration distribution • Early Bird Patch distribution • 67% of registrars enjoy or value their role in distribution early bird patches • Motivation and Other ways registrars assist • Discount in RV shop • Supporting new leaders

13. Give examples of how your support new leaders:

14. 2015 Early Bird Registration - Goals • 50% participation and membership completion of all girls and volunteers in the Service Unit. • Identify 2014 troop leadership who are not continuing in their volunteer role during the 2015 membership year. • Engage with families of girls in troops who are disbanding regarding ongoing Girl Scout opportunities. • Provide families with direct opportunities to participate in Early Bird registration.

15. Patches • Patches will be distributed through Service Unit Registrars or designated Service Unit volunteers. • Patches will be mailed directly to Service Unit Registrars or Service Unit Managers the week of April 7th. • Service Unit volunteers will receive weekly updates starting the week of April 21st identifying girls and volunteers who have participated in Early Bird registration. • If you are joining the webinar in progress, we will pause for a brief welcome in a few slides.

16. River Valleys shop incentive • All members who participate in Early Bird Registration will be eligible to receive a monthly discount in the shop. • The discount will be on specific featured items each month, sent as a monthly email beginning the month after the member registers. • The emails will begin in May 2014 and end April 2015. • In order to be eligible for the May discount, members must register in April. • The incentive will be given to individuals rather than troops. • If you are joining the webinar in progress, we will pause for a brief welcome in a few slides.

17. Questions? You may unmute your phone by pressing *1 or type your question into the chat

18. Program Theme: Atlantic Puffin Fun Facts • The Atlantic puffin lives in the North Atlantic. • The average Atlantic puffin stands about 10 inches tall and weighs about 17.5 oz. • Atlantic puffins spend most of their lives at sea, but return to land to form breeding colonies during spring and summer. • Atlantic puffins are carnivores. Their diet consists of small fish like herring or sand eels. • Puffins can carry several fish back to their nest at a time, with an average of 10 fish per trip.

19. Volunteerism Project • In partnership with the volunteer committee work has been completed researching volunteer recruitment and retention resources. • Ensuring a smooth volunteer onboarding process for new and existing volunteers identified as a key priority. • Research identified a need to connect directly with families with specific Girl Scout messages. Early Bird is one of many opportunities to connect with families.

20. Welcome to participants joining us in progress: • Thank you for joining the 2015 Early Bird registration webinar. • As a reminder please mute your phone by pressing *1. • This webinar is being recorded and will be available on River Valleys website in the near future.

21. 2015 Early Registration Process

22. Saturday, April 12 • All registered adult members will receive an email from River Valleys. • Email will invite the volunteer to self identify volunteer roles for 2015 membership year. • After selecting volunteer roles, the adult member will be directed to online registration.

23. Volunteer Renewal

24. Volunteer Terms and Conditions

25. Ebiz Please note: Early Bird Registration will be the only opportunity during the 2015 membership year for troops to register through a troop roster and families through family registration.

26. Online Membership Completion • Troop leaders will be encouraged via email and by Service Unit volunteers to register girl members while renewing adult membership. • Once membership is completed through ebiz volunteers will receive a “thank you” email. • Volunteer will receive no additional emails regarding the Renewal process. • Volunteer names and positions will be listed on reports provided to Service Unit volunteers weekly.

27. Following April 12th Email • When volunteers don’t respond to initial email, a follow-up will be sent April 22nd. • Service Unit volunteers are asked to connect with troop volunteers to encourage participation in Early Bird and responding to email prompt and renewing membership. • Volunteer troop leaders can contact River Valleys Customer Care at 1.800.845.0787 to request a troop roster renewal form. • Service Unit volunteers can direct troop leaders to Troop Support for help in completing the Early Bird registration process.

28. Background Check - Renewal • Volunteers who have not completed a background check in prior years or have not completed a background check in three or more years will be asked to complete the background check online following 2015 membership completion.

29. Orientation • Volunteers who have not completed Orientation will be asked to complete Orientation. • Orientation is an online training that is approx. 10 minutes. • River Valleys will ask all volunteers who are renewing membership and completing the background check to re-take Orientation. • On average volunteers will complete a Background Check and Orientation every three years.

30. Questions? You may unmute your phone by pressing *1 or type your question into the chat

31. Girl Membership Renewal – May 15

32. Ebiz Please note: Early Bird Registration will be the only opportunity during the 2015 membership year for troops to register through a troop roster and families through family registration.

33. Following May 15 Email • Families who do not respond to the initial email will receive a follow-up email May 25 • Service Unit volunteers will be notified weekly as girls participate in Early Bird Registration. • Service Unit volunteers will support patch distribution to all girls who complete registration prior to June 6th. • All families who have not participated in Early Bird Registration will receive one final email prior to June 6th.

34. Early Registration – Focus areas for SU Registrars

35. Paper Registration Forms • 2015 Paper registration forms will not be included in the SU supplies mailed the week of April 7th. • 2015 Paper registration forms will be available at Service Centers, online, and by ordering from Office Max. • Service Unit volunteers are encouraged to support volunteers in completing membership renewal online for timely response and Early Bird shop incentive. • Any paper registration forms collected by the Service Unit should be turned in immediately to ensure all members qualify for the Early Bird monthly shop incentive.

36. Resources for Volunteers and Families

37. Early Bird Registration – next steps • Service Unit volunteers will receive patches, paper FAQ, and process map via mail the week of April 7th. • Service Unit volunteers connect with current troop leaders regarding the Early Bird timeline and benefits of participation. • Information including a copy of this webinar will be available on River Valleys website; Thursday, April 3.

38. 2015 Troop Catalog Development • Service Unit Support Specialists meeting with SU volunteers in March and April. • Service Unit volunteers will identify opportunities for new and existing troops within the Service Unit. • Service Units will be provided with membership goals and new troop goals for 2015.

39. Service Unit Troop Catalog form - sample

40. Troop Catalog view – 2014 and 2015 troops

41. What makes you excited about 2015 Early Bird?

42. Questions? Thank You for participating in today’s webinar and supporting Early Bird Registration If you have additional questions please call customer care at 800-845-0787