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PRE-WORKSHOP ACTIVITIY

PRE-WORKSHOP ACTIVITIY. With at least one other person: Introduce yourself and your department or organization. Explain your experience with crisis planning and emergency planning. Discuss your goals for today’s discussion.

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PRE-WORKSHOP ACTIVITIY

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  1. PRE-WORKSHOP ACTIVITIY • With at least one other person: • Introduce yourself and your department or organization. • Explain your experience with crisis planning and emergency planning. • Discuss your goals for today’s discussion.

  2. CRISIS MANAGEMENT AND BEST PRACTICES: Lessons Learned from H1N1, Egypt and Japan

  3. Introductions: Us • Stacey Tsantir • University of Minnesota • Director of International Health, Safety and Compliance • Joseph Brockington • Kalamazoo College • Associate Provost for International Programs

  4. Introductions: You That’s Me

  5. Plan for Today • Background • Risk Management • Creating emergency plans • Using the plan • Questions/Discussion

  6. 1. Topic Background—Why? • H1N1: World-wide, quarantines, differing advise & options • Egypt: Political uprising and Travel Warning • Japan: Earthquake, tsunami, nuclear threat, Travel Warning • Haiti, Chile, New Zealand, Syria, Thailand…

  7. 1. Topic Background: Why? (cont.) • Individual Student Incidents • Illness/Hospitalization • Code of Conduct Violation • Mental Health • Robbery • Injury • Sexual Assault • Other

  8. 1. Topic Background: Standards • Interassociational Advisory Committee on Safety and Reasonability in Education Abroad (2001), Responsible Study Abroad: Good Practices for Health and Safety • Forum on Education Abroad (2011) Standards

  9. 1. Topic Background: Activity • Individual, Silent Consideration • Review the document, highlight sections that strike you • Partner Discussion • Share your reflections with a partner and discuss • We will ask for volunteers to share

  10. Disclaimer • The information provided is general in nature and intended for training purposes only. The content is not intended as legal advice. • Legal counsel should be consulted concerning the legal effects and ramifications of specific action and situations.

  11. 1. Topic Background: The Law • Extraterritoriality • Foreign Laws • Privacy Issues • FERPA • HIPAA

  12. The Law: FERPA • Family Educational Rights and Privacy Act (1974) • Applies to schools that receive funds under an applicable program of the U.S. Department of Education • Protects Privacy of educational records • Allows disclosure in a health and safety emergency • Educational philosophy

  13. The Law: ADA • No Discrimination • When you exercise some control, assume it applies and make “reasonable accommodations” • State law may also apply

  14. The Law: Cont. • Title IX • Student Right to Know on Campus Security Act (Clery Act)

  15. The Law: Negligence • Requires • Duty to act / duty of care • Injury • Breach of duty • Causation • What a “reasonable person” would do under similar circumstances

  16. The Law: Contracts & Waivers • Define relationship • between institutions • between institution and student • between institution and employees • Allocate liability • Not always upheld

  17. 2. Risk Management • Risk assessment • a step in a risk management procedure • is the determination of quantitative or qualitative value of risk related to a concrete situation and a recognized threat (also called hazard). • Crisis Management • a step in a Risk Management plan/procedure.

  18. 2. Risk Management (cont.) • After you asses for risk. How will you manage? • Ignore • Remove • Educate (staff, administrators, participants, procedures, e.g. crisis management plans/procedures) • Insure • Transfer (waivers/releases, participation agreements, informed consent, etc.) • Budget

  19. 2. Risk Management: Group Activity • Discuss differences in your approach and that of your partner • Consider an ideal approach (if its not yours) • We will ask for volunteers to share

  20. 2. Risk Management: Education • Train staff • Student orientations • Student handbooks • Develop procedures/Emergency Plans

  21. 2. Risk Management: Education (cont.) • We must: • Provide health and safety information so participants & family can make informed decisions in preparation, participation and behavior • Provide orientation prior to the program AND onsite

  22. Orientation should include: • Safety and health risks • Legal, environmental, political, cultural, and religious conditions in the host country • Risk mitigation strategies and student responsibility • Appropriate emergency response measures

  23. 2. Risk Management: Activity 2

  24. 2. Risk Management: Crisis? • Crisis: Emergency for which there is no plan • Perceived crisis: Those that pose no significant risks to the safety and well-being of participants, but are seen as threatening

  25. 2. Risk Management: Activity 3 • Is this a crisis? • What would make it no longer a crisis? • Is this an inconvenience? • What would make it a crisis?

  26. 3. Creating Emergency Plans • Who to involve in Planning • Education Abroad staff • University Leadership • Lawyers/Risk Management • Faculty • Insurance/logistical providers (how will you work with them?) • Consider making them a formal team

  27. 3. Creating Emergency Plans(cont.) • Consider/state the guiding principles of the response • Student health/safety • Protection of University (fiscal, media, law suit) • Communications and information sharing • Follow the Plan

  28. 3. Creating Emergency Plans (cont.) • Plan For: • Individual student emergencies • Group/Program emergencies

  29. 3. Creating Emergency Plans (cont.) What would you do? • Hospitalization • Pandemic • Incapacitated Staff • Sexual Harassment • Natural Disaster • Arrest • Death • Political Unrest • Missing Student

  30. 3. Creating Emergency Plans (cont.) • Communications • Internal • With partner/insurance • Parents/Students • Media • Others?

  31. 4. Using the Plan: Before • Practice • Test before the stakes are high • Use real events

  32. 4. Using the Plan: During • No plan is perfect. • Use common sense • Use a team

  33. 4. Using the Plan: After • Reflect • Take care of your team! • Evaluate • Consider lessons learned • Document • Update plans • Practice new plan

  34. 4. Using the Plan: Tracking • Important to collect data to: • See trends • Improve orientations • Assist students in making informed decision • Improve insurance coverage • Make staffing decisions • Report to campus leadership, as required by Clery etc.

  35. 4. Using the Plan: Case Studies

  36. Questions & Discussion

  37. Resources • DebrorahAjango, (2000) Ed. Lessons Learned: A Guide to Accident Prevention and Crisis Response. Anchorage: University of Alaska • NAFSA EA KC H&S Subcommittee & Resources: http://nafsa.org/resourcelibrary/default.aspx?id=8764 • Forum Resources: www.forumea.org/ • J. Brockington (2006) “Effective Crisis Management” International Educator Jul/Aug. pp 47-52. http://www.nafsa.org/_/file/_/ed_abroad_effective_crisis.pdf • C. Filson (2010) “Abroad By Design” http://www.nafsa.org/interactive/core/orders/product.aspx?catid=3&prodid=221

  38. Joseph Brockington Associate Provost for International Programs Kalamazoo College brocking@kzoo.edu • Stacey Tsantir Director of International Health, Safety and ComplianceUniversity of Minnesotastsantir@umn.edu Presentation located at www.kzoo.edu/cip/joe

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